Evans Halshaw - FordStore Motherwell Reviews 

Evans Halshaw Motherwell have the most helpful and knowledgeable staff we've ever encountered when buying a car. Andy made everything really easy, so the whole experience was very pleasant. Definitely want to go back there the next time!

Abbas was very professional without any pressure and advised me of everything
During the sale..and has said any concerns don't hesitate to contact him...grewt service and lovely car..

Bought a car from John Lennon at Evan’s halshaw Ford Motherwell brilliant service and very easy to deal with

Harry dealt with the sale of my new car from the Motherwell branch , he was so helpful and nothing was too much trouble , he phoned when he said he would and answered any questions I had .. brilliant service

Worst place going. The service staff are rude and just talk and talk to show their "knowledge" over the customer despite it not making pragmatic or logical sense.
They want to charge £240 for a "hours" labour and diagnostics which is just absolutely hilarious. No one in that garage is worth more a rate of half a mil a year. Mental.

Despite previously having an issue "Malfunction (Engine Malfunction) Indicator Lamp" which I was told was "no fault found" and charged £144 for the pleasure a few months ago, only for the same light to come back on days later and be discovered during my MOT (when actually looking at the car opposed to leaving a computer to do it) when it was in 3 weeks after that... I have the same issue again 7 weeks later and guess what, it's now £240 to look at the same problem light and there's absolutely no consideration for the crap experience and £144 previously paid, despite a fault being found during the MOT which was covered by my warranty.
"Oh but sir, if we discover the issue and it's covered my your warranty, you won't pay that £270".
Right... because I have complete faith you'll even look properly, much like my first experience.

I wouldn't have even taken my car into them if anyone told me I didn't need to go there to actually use my warranty, but I was told that as I paid my £144 the first time.

During the sale last year I was sold on the basis of a first years free MoT and Service. No record of that and the guy that sold it had left, so I had to fight with them to get this as well.

My experience of the staff for the most part is that attitude of "I'm waiting for a fight so I'll start it". It's straight in with a "shout them down with your procedure and process" and no active listening to the customers issue. Very much, listen with the intend to reply and not listen with the intend to respond.

Absolutely garbage place and I couldn't recommend anyone to stay away enough.

I recently purchased a car from Evans Halshaw in Motherwell, and overall, the experience was positive.

Andy was friendly, approachable and was knowledgeable about the car’s features. The paperwork process was smooth, and I picked up my car the next day.

Andy explained everything clearly, which gave me confidence in my purchase.

Overall, I would recommend Evans Halshaw Motherwell for those looking for a straightforward car-buying experience with good customer service.

The guys in at the dealership were first classed. Was dealing with Sye who made the process so smooth and simple and was very accommodating. John made purchasing the car quick and easy. Definitely a pleasure, thanks guys!

Bought a car from John Lennon at Evans halshaw. Great customer service.

Bought a car from the Motherwell Branch. We were treated exceptionally well throughout the whole process by Sales Advisor Mr John Lennon. Johns personalty, knowledge & professionalism was a key factor in the purchase of our new car. We would certainly recommend buying a car from this branch to our family & friends.
Mr Craig

Great service and very knowledgeable staff. Would highly recommend if you are looking for a good aftersales team. See Andy who is incredibly experienced.

Abbas was friendly and gave us great recommendations to give us a good car

Abbas was a pleasure to deal with made me and my partner feel welcome and was more than happy to help with any questions we had

Abbas was fantastic in helping me with the purchase of my car highly recommend.

Greame Murray handled my sell my car, he couldn't have been more approachable, helpful and fair with everything regarding my car. Gutted I'm letting my car go as it is an absolute cracking car, I didn't want to sell it but having to go Electric I was pushed into this decision and Greame made my decision a little easier for the offer that was fair for both parties.

Delt with Coventry branch over the phone and wasn't too impressed with how questions were being handled however came into motherwell branch and was night and day of a difference very helpful & polite staff dare say there due a wage rise!

Graham at Motherwell Branch was very courteous made my expierience very easy and quick.

I have bought a car in full payment on Saturday 29th Jun 2024. After refuelling an engine management light started flashing. Immediately get back to Evan Halshaw Motherwell and inform them about the issue.
My point is buying a car from dealer vs from a private seller has always price difference, and that extra price is basically the peace-of-mind for the buyer that there will be no issues.
Since 29th Jun 2024 the car is just parked out side the house but I cant drive it due to the Engine Management light .

Bought a car from John Lennon. Made the whole experience so easy and got me a great deal! Will be back when its time to get my parter a new car.

AVOID!!!

3 Months with no car!

Sold a guarantee that covers EVERYTHING - Repairs not authorised

No response to complaints on 26th April, 4th June, 24th June. No answer on telephone - anytime.

Are you selling fraudulent financial products? Sure looks like it from here.

Whats the claims procedure? Whats the complaints procedure? Whats your response timescales and what, if any, code of practice are you following?