Evans Halshaw - FordStore Motherwell Reviews 

126
TrustScore 3.5 out of 5

3.6

Windmillhill Street 528-540, ML1 2AQ Motherwell, Scotland, GB


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Rated 5 out of 5 stars

The workshop manager, Robert, was very good at keeping me informed of any progress or lack of progress while waiting for parts to arrive. Communication goes a long way.

Company replied

Rated 5 out of 5 stars

Bought a car from the Motherwell Branch. We were treated exceptionally well throughout the whole process by Sales Advisor Mr John Lennon. Johns personalty, knowledge & professionalism was a key facto... See more

Company replied

Rated 5 out of 5 stars

I recently bought a used car from this store and salesman Abbas Sabri couldn't have made the experience any easier. Car salesmen get a bad rep but he was great. Wasn't pushy and clearly explained all... See more

Company replied

Rated 1 out of 5 stars

I bought a package with my new car but then when I asked about the benefits I was told they changed them and now they are not included within the package and I need to pay extra. The car we bought wa... See more

Company replied


Company details

  1. Car Dealer

Written by the company

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Contact info

  • Windmillhill Street 528-540, ML1 2AQ, Motherwell, Scotland, United Kingdom

  • 01698 244200

3.6

Average

TrustScore 3.5 out of 5

126 reviews

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3.6

All reviews

(126)

5,575 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought a car from Evan’s halshaw

Bought a car from Evan’s halshaw, Collected it today from John Lennon, excellent service. Recommended.

June 15, 2024
Unprompted review
Evans Halshaw - FordStore Motherwell logo

Reply from Evans Halshaw - FordStore Motherwell

Hello Shirley,

Thank you for the positive review!

I will be sure to share it with John at Ford Motherwell.

Take care!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Andrew Preece was fantastic

Andrew Preece was fantastic, with the way he dealt with myself, his attitude towards the purchase I was looking to make. Everything we smooth and easy, no fuss, and I was kept well informed by Andrew. Smooth process over all and was able to put a deposit down on a car and collect the very next weekend.
Highly recommend Andrew!

May 25, 2024
Unprompted review
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Reply from Evans Halshaw - FordStore Motherwell

Hi Ishaiah,

Thank you so much for taking the time to review your experience with us.

Andrew will be absolutely thrilled that you have rated them so highly!

Kindest regards.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

First car purchase

Visited Evans Halshaw Motherwell to look for a first car for my 17yr old son. We were approached by Abbas who very quickly established what we were looking for and gave us some advice on what we should be looking for. He then excused himself and left us to wander around. Absolutely no pressure and no following around like at other dealerships. Having found a few cars that my son liked, Abbas provided us with the keys and again let us look around at our own pace. Once my son found his preferred car, Abbas again could not have been more helpful in ensuring the car was secured for us. He even replied immediately to an email I sent around 8.30pm on a Sunday evening! Within 48 hours of arriving at the showroom my son drove away in his first car. Fantastic service all round and especially from Abbas. A huge thank you for all of his guidance and support and making the whole process straight forward. Evans Halshaw, you have a star on your hands!

April 21, 2024
Unprompted review
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Reply from Evans Halshaw - FordStore Motherwell

Hi Julie,

Thank you for sharing your wonderful experience!

It's great to hear that Abbas provided you with excellent service and made sure you found the right car.

If you ever need anything else, please don't hesitate to reach out.

Enjoy your son enjoys his new car!

Kind regards,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Came in delt with John Lennon had a…

Came in delt with John Lennon had a good experience

April 28, 2024
Unprompted review
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Reply from Evans Halshaw - FordStore Motherwell

Hello Adam,

A big thank you for leaving a 5* review for John.

Have a lovely day!
Evans Halshaw Customer Services

Rated 1 out of 5 stars

Motherwell rude salesman

I saw a car I was interested in at the Motherwell dealership. I messaged asking for the price & availability to bring the car to Leicester.

Having heard nothing & after 15 days I assumed the car was gone.

I had a call today from Craig (I think, that was his name but the line was poor) to discuss the car..

I told him I had already bought a car as after this long I presumed the car was no longer available & ended the call. Craig then called me back to to tell me in a sarcastic tone I had hung up on him & I was obviously "a nice man"

April 4, 2024
Unprompted review
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Reply from Evans Halshaw - FordStore Motherwell

Hello Clive,

Thank you for getting in touch and sharing your honest feedback.

We’re sorry to hear that your recent experience hasn't met your expectations – please be assured that your feedback has been passed on to the management team.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Came to motherwelll ford sold my car to…

Came to motherwelll ford sold my car to abbas all went so smooth abbas was very friendly and and explained everything about the process of selling our car .

Abass was very pleasant and we were extremely happy with the price offered for our car
Many thanks abass

March 22, 2024
Unprompted review
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Reply from Evans Halshaw - FordStore Motherwell

Hello Susan,

Thank you for taking the time to share your recent experience.

We're thrilled to hear that Abbas were able to assist you.
We appreciate your trust and look forward to serving you again in the future.

Kind Regards,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Excellent service

We came in looking for a relatively low priced car first car for my teenage son. Andy could not have done more to make us feel at ease. I'm not a fan of car showrooms but I can't fault the service and support we received with the whole process. Andy took lots of time to explain each additional package we could take with no pressure to buy and answered all of our questions about the packages we did choose.
I would highly recommend Evans Halshaw Motherwell to anyone and will be back in a few months when it's time to choose my own new car.

March 10, 2024
Unprompted review
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Reply from Evans Halshaw - FordStore Motherwell

Hello Karen,

Thank you so much for taking the time to review your experience with us.

Andy will be absolutely thrilled that you have rated them so highly!

Kindest regards.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

I sold my car to Abbas who was just…

I sold my car to Abbas who was just great thank you

March 11, 2024
Unprompted review
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Reply from Evans Halshaw - FordStore Motherwell

Hi Frances,

Abbas will appreciate this positive review.

Thank you, and happy motoring!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

New car

Seen a car online and came into the dealership to look spoke to Abbas who was absolutely fantastic and every point looked through the car and Abbas ran though the cars details previous owner ect , once I was happy with the car Abbas talked through the numbers and further details this couldn’t have been easier and stress free he covered everything in great detail keeping me updated through the full process trying his best to get the best possible price once all the paperwork was completed it was absolutely stress free collecting the car for the first time buying a car I couldn’t recommend Abbas and the dealership enough I would 1000% recommend to anyone who’s looking for a new or used car will definitely be back

Thanks again to Abbas for everything
More than happy with the service received

March 6, 2024
Unprompted review
Evans Halshaw - FordStore Motherwell logo

Reply from Evans Halshaw - FordStore Motherwell

Hi Nathan,

Thank you so much for your kind words!

We are so happy to hear that Abbas was able to provide you with excellent service.

We strive to ensure that all of our customers receive the best possible service.

Thank you again for your positive review!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great service!

We recently got a car from Evans Halshaw in Motherwell. We had a great experience, the staff we very friendly and it was a very relaxed experience. We Enjoyed being able to look around all the cars without someone constantly interrupting us like we have experienced previously when shopping for new cars.

Our sales advisor Abbas was great, he was very helpful from the beginning answering all our questions and helping us find the ideal car for our needs. Abbas was great at communicating with us and often emailed us back and forth out of hours to answer all our queries.
Highly recommend Abbas for anyone looking to buy a new car!

February 5, 2024
Unprompted review
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Reply from Evans Halshaw - FordStore Motherwell

Hello Kirsty,

Thank you for the great review!

We really appreciate you taking the time to feedback your experience with Abbas.

We look forward to welcoming you back.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Excellent service from Abbas

Excellent service from Abbas. Very pleased with sale.

January 25, 2024
Unprompted review
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Reply from Evans Halshaw - FordStore Motherwell

Hi Mr Leslie,

Abbas will appreciate this positive review.

Thank you, and happy motoring!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Used car purchase

Bought a second hand car with a few marks on it when viewing. Salesman Abbas Sabri got the car sorted to showroom condition. Absolutely no pressure from anyone. Will return to this garage and salesman to purchase again.

December 31, 2023
Unprompted review
Evans Halshaw - FordStore Motherwell logo

Reply from Evans Halshaw - FordStore Motherwell

Hi Mr Murdoch,

Thanks for sharing your recent experience!

It sounds like Aabbas has done a great job helping you during your time at our Ford dealership in Motherwell.

I'll be sure to pass your kind review on to the management team.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Excellent customer service

Purchased a nearly new car, Abbas and all the staff at Evans Halshaw were exceptionally helpful, excellent customer service. Extremely happy with new car also! Would highly recommend.

January 8, 2024
Unprompted review
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Reply from Evans Halshaw - FordStore Motherwell

Hi,

Abbas loves receiving positive reviews; please feel free to stop by again if you need help.

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Friendly store. No pressure from salesmen.

I recently bought a used car from this store and salesman Abbas Sabri couldn't have made the experience any easier. Car salesmen get a bad rep but he was great. Wasn't pushy and clearly explained all costs and services that they offered. I didn't feel pressured into buying the car. If buying again in the future I'd happily contact Abbas to help. There was a friendly atmosphere in store and the other salesmen seemed really nice too.

January 6, 2024
Unprompted review
Evans Halshaw - FordStore Motherwell logo

Reply from Evans Halshaw - FordStore Motherwell

Hi Vicki,

Thank you so much for taking the time to review your experience with us.

Abbas will be absolutely thrilled that you have rated them so highly!

Kindest regards.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Motherwell

Jordan Mullen from motherwell site was a great help through the minute I showed interest in a car that was out of my budget to get me a great car, was brilliant start to finish keeping me updated. Great purchase!

December 13, 2023
Unprompted review
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Reply from Evans Halshaw - FordStore Motherwell

Hi Alex,

I appreciate you taking the time to leave this review!

I am very pleased you are satisfied with your recent experience with Jordan.

We hope to be of service to you again!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great service very informative

December 11, 2023
Unprompted review
Evans Halshaw - FordStore Motherwell logo

Reply from Evans Halshaw - FordStore Motherwell

Hi Daniel,

Thank you for your positive review.


Have a great day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Restored my Faith

After a harrowing experience with Peter Vardy, where I had to involve trading standards due to their negligence and lack of transparency, I was apprehensive about stepping foot in another car dealership. However, Evans Halshaw Motherwell completely transformed my perception.

From the outset, the Evans Halshaw Motherwell team exuded warmth, professionalism, and a genuine desire to assist. They attentively listened to my concerns and addressed all my inquiries patiently and comprehensively. Unlike Peter Vardy, who concealed the repainted left side of the car, Evans Halshaw Motherwell provided complete transparency regarding the vehicle's condition.

The car I purchased matched the description perfectly, and Evans Halshaw Motherwell even provided documentation of the mentioned paintwork. While I encountered minor issues with the wheel balance, alignment, heated seat, and handbrake, the team responded promptly and effectively.

I was particularly touched by the manager's recognition of my previous ordeal with Peter Vardy and his sincere interest in my satisfaction with the new car. This level of personal attention was conspicuously absent at Peter Vardy.

While there remains one issue with the break lights, I am confident that Evans Halshaw Motherwell will handle it with the same level of professionalism and care they have demonstrated throughout my experience.

Overall, Evans Halshaw Motherwell has restored my faith in car dealerships. Their transparency, responsiveness, and customer service are exemplary, and I wholeheartedly recommend them to anyone seeking a stress-free car purchase experience.

One minor inconvenience worth mentioning is that only one of my brake lights is LED, while the rest are standard, making it difficult for drivers behind me to see all the lights clearly, especially during evenings or when reversing. I hope this issue can be addressed soon.

A very happy customer

November 4, 2023
Unprompted review
Evans Halshaw - FordStore Motherwell logo

Reply from Evans Halshaw - FordStore Motherwell

Hello Kirsten,

We are happy to see that your recent visit to Evans Halshaw has been a positive one!

The dealership is always available for any assistance that you may need.

Thank you for taking the time to leave us your rating!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

First Class Service

Andy Preece the salesman was first class from beginning to end which made for an easy and pleasant transaction. I wouldn't hesitate to recommend Evans Halshaw to friends and family.

November 4, 2023
Unprompted review
Evans Halshaw - FordStore Motherwell logo

Reply from Evans Halshaw - FordStore Motherwell

Hi Alan,

Thank you so much for reviewing your recent experience with Andy at Evans Halshaw.

It’s great to hear you’ve had a positive experience.

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

New Car

I came to Abbas looking for a new car just to get back on the road. He was extremely helpful, friendly and very patient throughout the full process. There was a great amount of communication with the full sale and I couldn’t recommend him anymore!

November 13, 2023
Unprompted review
Evans Halshaw - FordStore Motherwell logo

Reply from Evans Halshaw - FordStore Motherwell

Hi Findlay,

We appreciate you taking the time to review us!

I am very pleased everything was handled to your satisfaction by Abbas.

Enjoy your day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great help and guidance from Abbas when…

Great help and guidance from Abbas when I was purchasing my first car!!

November 13, 2023
Unprompted review
Evans Halshaw - FordStore Motherwell logo

Reply from Evans Halshaw - FordStore Motherwell

Hi Leah,

Thank you very much for leaving a 5* review.

Abbas will really appreciate it!

Have a great day!
Evans Halshaw Customer Services

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