Evans Halshaw - FordStore Preston Reviews 

Nikki was magnificent through out the process . He’s knowledge about everything is spot on , especially paint protection I didn’t know it was the same as my Teflon pan he’s a credit to your company! Thanks Nikki!

Nikki was fantastic, very knowledgeable. Would definitely recommend.

I wanted to upgrade my current car (Ford Kuga) to a newer used model.

I did plenty of research and located a number of dealers that had the right car that I was interested in.

I dealt with Jarreth as my first point of contact and subsequently James.

Both were excellent with the level of service offered and details provided via phone/email.

I live 200 miles away from the branch so you are naturally concerned about a purchase when you haven't physically seen the vehicle.

They sent through a detailed video of the vehicle covering all the external and internal parts of the car that you would want to see and were prepared to answer my numerous questions.

They took my car in part exchange and I sent all relevant photos/setvice history of mine through.

The process from start to finish was great.

Arrived on 7th Dec to collect the vehicle and it was as described and very pleased with it.

My only disappointment is a slight crack in the front number plate which I have left with Jarreth to hopefully resolve. (they will pay for the new number plate once the V5 arrives and I get it replaced)

Overall through smooth process with Evans Halshaw Preston. Highly recommend. 😁💯

Simplest and seamless exchange by Simon for our new van

The car was collected from my home address. A call to say on there way would be useful.
In general though very happy with service. They ladies on reception are fabulous assets to the company.

Overall I would recomend

Came in to upgrade my current car and met Damian on the forecourt. He was super helpful and able to find me my dream car within my budget. Thank you for all your help and guidance, I love my new car

Damian looked after me whilst looking forward a new car, I have bought from Damian before and as usual was very helpful. We went through what I was looking for from my new car and he showed me options available. Damian went throught all the car available in my chosen model and we found the perfect car. Nothing was too much trouble very helpful and a pleasure to deal with.

Exceptional Service from David Coldham at Evans Halshaw ( Preston)

I recently purchased a car from Evans Halshaw, and I cannot recommend David Coldham highly enough. From the very first interaction, David’s professionalism, friendliness, and dedication to providing top-notch service were evident.

He took the time to listen carefully to what I was looking for and provided clear, honest advice without any pressure. His knowledge of the vehicles and ability to match my needs with the perfect car was truly impressive. Every step of the process was handled with efficiency and care, making what can sometimes be a stressful experience feel seamless and enjoyable.

What truly sets David apart is his genuine passion for ensuring customer satisfaction. He went above and beyond, addressing all my questions promptly and keeping me updated throughout the process. His attention to detail and commitment to delivering an exceptional experience made all the difference.

Thanks to David, I drove away in a car that I absolutely love, feeling confident and delighted with my choice. If you’re considering buying a car, I highly recommend seeking out David Coldham at Evans Halshaw. His professionalism and dedication are unmatched, and he is a true credit to the team,even when i called him todat to ask for advice about my car.

Mr.Ian Tyson

*** UPDATE *** - this morning I have had the same gearbox issue for a third time. I’d say I’m shocked but I’m not

I purchased a Ford Puma (DX70 LZB) at the end of June 2024 and have had nothing but issues since purchasing.

The car was sold to me as being a Vignale but a search through the DVLA website has confirmed that it is an ST Line X, not a Vignale (I suspect I am paying for the premium that comes with the Vignale)

However, that is not my main concern. My main concern is the number of faults experienced with the car since I have owned it, despite the car being only 4 years old.

From receiving the car, I noticed on day 1 that the air conditioning was not working and was heating up & blowing out hot air.

The car went in for a diagnostics check and it turned out there was a hole somewhere and a new compressor needed to be fitted. I reported the issue on the 26th June and it was only rectified on the 5th August, meaning I had to drive around through the height of summer (and the 1 heatwave we have had this year) with my young daughter in the car with no air conditioning.

Once I got the car back in my repossession, after a couple of weeks, the car started making a loud grinding sound whenever entering 2nd gear. I reported this to Evans Halshaw immediately on the 11th September. Someone from the service team contacted me the following day and booked the car in for a diagnostics check on the 16th September. This appointment then got moved a number of times where it eventually went in on the 3rd October.

During a phone call once the diagnostics were carried out, it was confirmed that the part required could take up to 4 weeks to arrive. It was suggested that I take the car back, drive it and then return it once the part required arrives. At this point I questioned whether the car was safe to drive. I was told he would ask and call me back. He returned the call within a few minutes and confirmed that the car was not safe to drive (even though I had been driving it since 11th September when I reported the issue). I am not an expert in cars so I would have expected to be informed that the car is not safe to drive when I first reported the issue on the 11th September. I had been unknowingly driving an unsafe vehicle for 3 weeks with my child in the car.

The car has been with Evans Halshaw since the 3rd October, 2 months, whilst various different parts have been fitted and still no fix. The car that I am paying c.£260 a month for has not been in my possession for 50% of the time that I have owned it.

I have found the lack of updates and length of time this is taking to be resolved incredibly frustrating. I have had 3 different courtesy cars since October. I keep getting a phone call after 2/3 weeks of me having the courtesy car to tell me they have sold it so need to swap it for another, meaning I’m having to swap out the car seat etc each time. The latest car (Fiesta) stinks of stale cigarette smoke. Whilst I am grateful to be provided with a car, I do feel given the circumstances to be provided with a car that has clearly been used by a smoker prior to it coming to me without being cleaned is unacceptable. I have cleaned it the best that I can, but the smell is impossible to get rid of.

I have zero faith that the car that will eventually be returned to me will not encounter another problem in a couple of weeks time and I do not feel that suitable checks were carried out prior to the sale to ascertain that it was fit for use.

Staff extremely helpful especially Damian he went above and beyond to give me sound advice with a reassuring manor will definitely recommend this branch

Thank you for all your help Damian

Used car team was really helpful

Recently bought a new hybrid Kuga. The customer service was excellent from both Damian and Jay. Explained all the new functionality and how the drive would be different. The car is a dream to drive and I can’t recommend Evans Halshaw Preston enough to anyone needing to buy their next new or used car

Excellent service, car picked up and delivered back in perfect condition.
Kept informed/updated along the way, EH never did any work without advising me first what is required and the cost involved - very grateful for that.
My wife (Lavinia) and I will always use Evans Halshaw (Preston) to look after my car.
Kind regards & thanks

I appreciated the vehicle collect from home option. It saved a lot of my time. The MOT and service were carried out as expected and the car had been valeted and returned in immaculate condition. I was disappointed that payment cannot be taken over the phone. This disappointment was compounded by the length of time to actually speak to Reception attempting to make payment. Reception was excellent when I could get through but very frustrating that on many occasions the phone in Preston just rang out

From booking on line, to dealing with dealership was a great experience, stayed in contact throughout the day, receptionist was excellent, car came back cleaned and washed.
Thanks again

Disgusting customer service. Had my car booked in four weeks before it was due to go in for a diagnostic check and the wankers couldn't even be bothered to tell me they had cancelled the appointment.
What a joke of a company

Really lovely staff and Kelly did a great job of organising my repair and keeping me informed through out the day