I can't recommend highly enough. Excellent experience. I part exchanged my car for a newer model. Ryan and Dean sorted everything for me whilst I had a coffee Dean even put fuel in the car. All... See more
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See what reviewers are saying
Fords online service booking system does not know about the dealers caendar. Feels swish but the creality is you are better off ringingthe dealer yourself. We requested a coutesy car but EH Preston d... See more
Company replied
I had a great experience at Evans Halshaw Preston from start to finish. Dean, our sales representative, was friendly, knowledgeable, and took the time to answer all of our questions. Unlike some... See more
Company replied
I don’t often give reviews, but the outstanding service received at Evans Halshaw Preston warrants me doing so. I saw a car on Autotrader, rang and spoke to salesman Dave Dewhurst and had an appointm... See more
Company replied
Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
FordStore, Port Way, PR2 2YQ, Preston, United Kingdom
- 01772 204000
4.0
Great
424 reviews
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This company invites their customers to review, whether positive or negative
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We purchased a second hand car from…
We purchased a second hand car from here. Nik Kennedy was our sales rep, he bent over backwards and jumped through hoops to get us the deal we were after. Very good sales person and very easy to talk to. Very professional throughout the finance process. Hats off to you Nik. Richard and Sue Clark
April 25, 2024
Unprompted review
Reply from Evans Halshaw - FordStore Preston
Hello Richard,
Thank you so much for the review.
We're thrilled that you had such a positive experience with Nik.
We hope that you'll consider us again in the future.
Evans Halshaw Customer Services
Upfront and honest dealership
I dealt with Dave Coldham buying a used lexus from this dealership and I am fully satisfied with the service I received from him and the dealership team to make the process of buying and part exchanging my old car.
Everything was explained in full detail with no hidden costs and Dave was very upfront and honest which made buying the car process very smooth.
April 23, 2024
Unprompted review
Reply from Evans Halshaw - FordStore Preston
Hi Jack,
Thank you for taking the time to share your recent experience.
We're thrilled to hear that David able to assist you.
We appreciate your trust and look forward to serving you again in the future.
Kind Regards,
Evans Halshaw Customer Services
Excellent service by the sales team
Excellent service by the sales team - really pleased with choice of used cars available - constructive and helpful advice from staff - collected chosen Ford Eco Sport within two days all valeted and ready to drive away. Both Nikki Kennedy and Sean Williams were excellent to deal with.
April 23, 2024
Unprompted review
Reply from Evans Halshaw - FordStore Preston
Hi Keith,
Thank you very much for leaving us a review.
Customer feedback is extremely important to us.
We are pleased to hear that you were happy with the level of service that you received from Nikki and Sean.
We hope to see you again soon.
Evans Halshaw Customer Services
Incompetent
It took me three days off work and driving a total of 142 miles for a technician to fix a part in 12 minutes.
I will continue to leave 1 star reviews until my complaint is acknowledged.
A new parcel shelf was unnecessarily ordered on my manufacturers warranty and I will be informing Ford of your incompetence.
April 10, 2024
Unprompted review
Reply from Evans Halshaw - FordStore Preston
Hi Lucinda,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com
Thank you,
Evans Halshaw Customer Services
Exceptional service
Exceptional service, any problems are dealt with efficiently and without disruption. I always feel in safe hands with the team at Evans Halshaw Preston
April 1, 2024
Reply from Evans Halshaw - FordStore Preston
Hi Lucy,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Evans Halshaw Customer Services
my partner purchased a ford kuga 68…
my partner purchased a ford kuga 68 plate had to bring the car in as gearbox wasnt right taken them 6 weeks to sort this out after 6 weeks we got the car back and gearbox has nackared up again! bad customer service. no curtsey car availble everytime he asks. absolutely disgusting what they are doing. never again i will purchase a car here!!
February 10, 2024
Unprompted review
Reply from Evans Halshaw - FordStore Preston
Hi,
Thank you for taking the time to review.
Firstly, I would like to apologise for the experience your partner has had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues your partner has, please ask them to contact us on service.followup@pendragon.uk.com
Thank you,
Evans Halshaw Customer Services
Awful treatment
Evans halshaw at Preston have treated my Son absolutely appallingly for the past few months. They give numerous excuses as to why they cannot provide a courtesy car. He is paying out a fortune in taxis to get to work and all he gets is excuses. They repaired the car or so they say and now it is sat waiting to be recovered as it cannot be driven. Broke down 2 days ago and still not recovered. My Son is a hard working man, 12 hrs a day he works and has constantly been ringing. Even I have tried ringing and didn't get any where. He desperately needs a car to work and cannot maintain £30 a day in taxis to work. Some help/response would be appreciated ASAP.
April 3, 2024
Unprompted review
Reply from Evans Halshaw - FordStore Preston
Hi Andrea,
Thank you for taking the time to review.
Firstly, I would like to apologise for the experience your son has had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues your son has, please ask them to contact us on service.followup@pendragon.uk.com
Thank you,
Evans Halshaw Customer Services
Reply from Evans Halshaw - FordStore Preston
Hi Mr McCartney,
Thanks for the 5 star review.
We appreciate the support.
Evans Halshaw Customer Services
Nik Kennedy was great
Nik Kennedy was great. Really recommend him. Good honest advice and we bought the car! Thanks Nik.
March 29, 2024
Reply from Evans Halshaw - FordStore Preston
Hi,
Thanks so much for the review!
Nik and the management team take pride in providing excellent customer service.
Take care,
Evans Halshaw Customer Services
Above & beyond
After spending months searching for the right car, we visited Evans Halshaw in Preston.
Dave Dewhurst dealt with us, he was brilliant from the initial hello. Friendly and personable, Dave went above and beyond to help us, exceeding our expectations.
We love the car, everything was perfect from start to finish. Thank you.
March 26, 2024
Unprompted review
Reply from Evans Halshaw - FordStore Preston
Hello Suzanne,
A huge thanks for taking the time to rate your recent experience with us.
Dave and the management team love to see such great feedback!
Have a nice day.
Evans Halshaw Customer Services
Time frame miscomunication
Our engineer dropped a van off for repair and was told it would be ready to collect the following day by 5pm, we had to organise a hire van for him so he could complete his job, after collecting the hire van he returned to the Evans Halshaw garage so he could collect his tools from his van, he was then told the van was ready and he could take it. The company then had to foot the bill as we could not get a refund for the 30 minutes we had the hire van so this cost the company £170 as we had hired it for 2 days
March 13, 2024
Reply from Evans Halshaw - FordStore Preston
Hello,
Thank you for taking the time to review.
I’m sorry that you haven’t been fully satisfied with your visit. I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Evans Halshaw Customer Services
Went above & beyond.
No cars we wanted at Preston dealership, but the got 1 in for us. Kept us informed of progress. When bank transfer went badly, our banks fault, they were understanding, patient & supportive.
March 18, 2024
Reply from Evans Halshaw - FordStore Preston
Hi,
Thank you for your kind words - we're glad to have been of service!
Take care,
Evans Halshaw Customer Services
Amazing service bought a 71plate SEAT…
Amazing service bought a 71plate SEAT and the salesman was great Nathan hine, he’s a brilliant person and so easy to talk to, had a good laugh with him,overall great company and prices and I’m sure my next car will be from them again.
December 18, 2023
Unprompted review
Reply from Evans Halshaw - FordStore Preston
Hello Callum,
Thank you very much for the 5* review!
Nathan values your feedback and take pride in providing the best possible customer service!
Thanks again!
Evans Halshaw Customer Services
Good customer service and professional
March 8, 2024
Reply from Evans Halshaw - FordStore Preston
Hi Arnold,
Thank you for your kind words - we're glad to have been of service!
Take care,
Evans Halshaw Customer Services
Reply from Evans Halshaw - FordStore Preston
Hi Shiyl,
Thank you for taking the time to review us.
You have really made our day!
Evans Halshaw Customer Services
Dangerous !!!
Dangerous !!!
Tyre wheel nuts not tightened causing a wheel to be unstable. Unable to pay via Credit Card and shocking customer service
March 6, 2024
Reply from Evans Halshaw - FordStore Preston
Hi,
Thank you for taking the time to review.
Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
The systems were down and this would be the reasoning behind not being able to use a credit card.
If you do have any outstanding issues, please don't hesitate to contact us at service.followup@pendragon.uk.com
Evans Halshaw Customer Services
GREAT SERVICE FROM ALL INVOLVED NON…
GREAT SERVICE FROM ALL INVOLVED NON MORE THAN NATHAN HINE WHO WENT THE EXTRA MILE TO MAKE THE EXPERIENCE VERY EASY EVEN WHEN THE TEC DIDNT WANT TO PLAY
March 4, 2024
Unprompted review
Reply from Evans Halshaw - FordStore Preston
Hi,
Thank you so much for your lovely review.
We love to hear when our team members go the extra mile!
I will ensure your feedback is passed onto Nathan and the leadership team so they know what a great job they are doing!
Evans Halshaw Customer Services
Thank you Damien love my fiesta
Damien helped me through the process of Test driving a car we saw on line, gave us all the information about the car in way we didn’t. Feel under any pressure, I liked the car and he helped with all paperwork and going through the of the sale, he was helpful, patient and very friendly I would recommend Damien and Evan’s Halshaw Preston to any one, thank you for everything Janet.
February 29, 2024
Unprompted review
Reply from Evans Halshaw - FordStore Preston
Hello Janet,
Thank you so much for the review.
We're thrilled that you had such a positive experience with Damien.
We hope that you'll consider us again in the future.
Evans Halshaw Customer Services
Great experience buying from Evans Halshaw…
Great experience buying from Evans Halshaw thanks to the friendly salesperson Sean Williams. He was knowledgeable, easy to chat too and respectful. Sean listened and explained things clearly and wasn't pushy with his sales pitch. An asset to the sales team. Thanks Sean.
February 26, 2024
Unprompted review
Reply from Evans Halshaw - FordStore Preston
Hello AJ,
A huge thanks for taking the time to rate your recent experience with us.
Sean and the management team love to see such great feedback!
Have a nice day.
Evans Halshaw Customer Services
system check transmission failure…
system check transmission failure service now message the moment just after I had the car serviced
February 23, 2024
Reply from Evans Halshaw - FordStore Preston
Hi Peter,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com
Thank you,
Evans Halshaw Customer Services
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