Buying my first car in the UK was a big step, and Sam made the whole experience smooth and stress free from start to finish. As I live several hours away from Gateshead, almost everything was ha... See more
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Great communication- timely and as promised arrangements and updates. Car treated with care with full works report. Staff friendly and helpful. Front desk phone line dependable for getting answered co... See more
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How great it has been to have a young man with both the knowledge and helpful attitude to guide us through the experience of purchasing a new vehicle. Josh Heatlie has made this purchase straightfor... See more
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Staff friendly, efficient and professional but parking a total nightmare. Difficult to check your car in if you can't park. Tech staff let me use the MOT bay otherwise there was nowhere else to park.
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Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Shearlegs Road, Felling-By-Pass, NE8 3EJ, Gateshead, United Kingdom
- 0191 477 0066
4.5
Excellent
466 reviews
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Evans Halshaw Gateshead
I put my car in to be serviced at the the Evans Halshaw branch in Gateshead and wanted to compliment Bejar on the service desk for a job extremely well done, good communication, good customer service and a pleasure to deal with.
August 27, 2026
Unprompted review
Reply from Evans Halshaw - Hyundai Gateshead
Hello Garry,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Gateshead Customer Services
Reply from Evans Halshaw - Hyundai Gateshead
Hello John,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Hyundai Gateshead
Hello Ben,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Friendly staff .
August 24, 2026
Reply from Evans Halshaw - Hyundai Gateshead
Hello Angela,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Hyundai Gateshead
Hello Carol,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
No issues
No issues at all from arranging the appointment to picking the car up, was sent a link to keep an eye on the progress so I would know roughly when it was finished
August 11, 2026
Reply from Evans Halshaw - Hyundai Gateshead
Hello Marie,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services
Very good from booking to carrying out…
Very good from booking to carrying out of work
August 10, 2026
Reply from Evans Halshaw - Hyundai Gateshead
Hello Peter,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Absolutely amazing
Absolutely amazing
Anna was fabulous and put my mind d at rest straight away
Great service very happy customer
I will be returning customer purely for Anna’s customer service
August 6, 2026
Reply from Evans Halshaw - Hyundai Gateshead
Hi Lee,
Thank you for taking the time to leave us a review.
We’re pleased to hear that Anna provided you with a five-star experience.
We greatly appreciate your comments and will be sure to pass onto our leadership team at Evans Halshaw Hyundai Gateshead so they know what great job Anna is doing.
Thank you again and enjoy your vehicle!
Evans Halshaw Hyundai Gateshead – Customer Services
Reply from Evans Halshaw - Hyundai Gateshead
Hello David,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Sales disgusting
Sales disgusting. Make you wait around ignore you when obviously waiting for help. Make an agreed appointment then are too busy to see you on time. Don"t provide the info. agreed on pricing and delivery. Shambles from start to finish. If they cant get the sales pitch right it tells you what their cars are like and their after sales. Warranty must be a nightmare with this shower. Would not buy a bent nail off Evans Halshaw or recommend my worst enemy to walk into their show room let a lone buy a vehicle.
July 25, 2026
Unprompted review
Reply from Evans Halshaw - Hyundai Gateshead
Hi Paul,
Thank you for feedback.
We are sorry to hear that you remain dissatisfied with the handling of your concerns and we appreciate your feedback.
This is not the level of customer service that we aim to provide and we apologise that you have not received the experience you expected.
We would welcome the opportunity to review your concerns further and ask if you could please contact our Customer Service team via help@evanshalshaw.com.
Thank you
Evans Halshaw Hyundai Gateshead – Customer Services
Reply from Evans Halshaw - Hyundai Gateshead
Hi,
Thank you for your feedback.
We are sorry that our service did not meet with your expectations, and we appreciate you bringing this matter to our attention.
To help us improve our service to our customers, please could you provide further details about your experience to our Customer Services team via help@evanshalshaw.com.
Thank you
Evans Halshaw Hyundai Gateshead – Customer Services
Professional friendly staff.
Staff friendly, efficient and professional but parking a total nightmare. Difficult to check your car in if you can't park. Tech staff let me use the MOT bay otherwise there was nowhere else to park.
July 29, 2026
Reply from Evans Halshaw - Hyundai Gateshead
Good Morning/Afternoon
Thank you for taking the time to leave us a review and for recognising our team’s efforts. We will ensure your feedback is shared with Evans Halshaw Hyundai Gateshead.
We would like to understand what would have made your experience five-star so we can continue improving our service.
Please do not hesitate to contact our Customer Services team via
help@evanshalshaw.com if we can assist further.
Thank you
Evans Halshaw Hyundai Gateshead – Customer Services
Extortionate labour charges
Evans Halshaw Hyundai Gateshead Extortionate labour charges, too many attempts to upsell and poor telephone answering
July 29, 2026
Reply from Evans Halshaw - Hyundai Gateshead
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that you have not been contacted regarding your ongoing complaint.
Please email our Customer Services team via help@evanshalshaw.com and we will ensure that contact is made with you.
We apologise for any frustration caused to you in the meantime.
Thank you
Evans Halshaw Hyundai Gateshead – Customer Services
Reply from Evans Halshaw - Hyundai Gateshead
Hello, Iraj
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Gateshead Customer Services
Reply from Evans Halshaw - Hyundai Gateshead
Hello Lorraine,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Gateshead Customer Services
Reply from Evans Halshaw - Hyundai Gateshead
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Gateshead Customer Services
Really professional and attentive…
Really professional and attentive staff. Everything done to the times stated, any questions dealt with. Very helpful.
March 7, 2026
Reply from Evans Halshaw - Hyundai Gateshead
Hello David,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Gateshead Customer Services
I've been using this garage for the…
I've been using this garage for the past 5 years. Wouldn't take my vehicle anywhere else
July 3, 2026
Reply from Evans Halshaw - Hyundai Gateshead
Hello Kerri,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Disappointing
The service took significantly longer than expected.
I didn’t receive a progress video.
I didn’t receive a summary of work done.
June 3, 2026
Reply from Evans Halshaw - Hyundai Gateshead
Hi David,
Thanks for sharing your feedback on your experience with Evans Halshaw Hyundai Gateshead. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Hyundai Gateshead Customer Services
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