Work on car seems very good. Work done was a service and replacement part as part of a manufacturers recall.Staff kept me informed of progress. Courtesy car a welcome bonus. I have knocked off a star... See more
Company replied
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See what reviewers are saying
No loan car when 1 was promised. Car didn’t actually arrive back faultless. Not recharged as it should have been. Not a good experience.
Company replied
Although I had over an 8 week wait (which is just not good service time) to repair a faulty horn I finally got it repaired. LEEDS GELDARD RD HYUNDAI All the staff Dan & service manager were very he... See more
Company replied
I was very happy that Genesis Edinburgh brought an GV60 over so that I might test drive. I was immediately smitten! The process of then identifying th car I wanted took about 1 day and the car was the... See more
Company replied
Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
151 Gelderd Road, LS12 6BZ, Leeds, England, United Kingdom
- 0113 224 4989
3.9
Great
761 reviews
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Dreadful experience
Dreadful experience. Took a reserve fee for a car and then sold it to someone else which they aren't supposed to do. Lied about it having gone before I reserved it. Then I had the battle to get my reserve fee back! Refused to answer my emails. Raised an official complaint got a ticket number and promised a response within 48 hours - nothing. Eventually 9 working days later I have my reserve fee back (reservation contract says 5 days). Avoid! No integrity whatsoever.
August 29, 2025
Unprompted review
Reply from Evans Halshaw - Hyundai Leeds
Hello Deb,
We appreciate you bringing this to our attention.
We're sorry your experience was not satisfactory, especially regarding the reservation and refund process.
Please be assured that we'll review your feedback.
Evans Halshaw Customer Services
A good garage that goes out of their way to treat you and you car with respect
because of my disability they picked up and returned my car at the times arranged. The driver was very respectful and took care with my car.
When it was returned the car had been cleaned inside and out.
Altogether an excellent all round experience
September 8, 2025
Reply from Evans Halshaw - Hyundai Leeds
Hello Mrs Ward,
We're happy to hear that our service met your needs so well!
We appreciate your recognition of our team's respectfulness and attention to detail, and we are glad you enjoyed the cleaning service.
Thank you for your positive feedback.
Evans Halshaw Customer Services
The most awful and dishonest people I…
The most awful and dishonest people I have ever encountered. Bought a used kona was faulty from day 1 refusing to refund or assist in any way. Their response will be like all here. We are so so sorry you feel this way we pride ourselves on our customer service. Well you don’t and you just lie lie. Avoid them at all cost you will regret ever stepping into this haven of lies and deceit. Evans Halshaw Hyundai Leeds
September 1, 2025
Unprompted review
Reply from Evans Halshaw - Hyundai Leeds
Hi,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@evanshalshaw.com
Thank you,
Evans Halshaw Customer Services
Came in to ask some questions regarding…
Came in to ask some questions regarding my vehicle Amy on the service desk really helped me and answered all my questions. Great help
August 19, 2025
Unprompted review
Reply from Evans Halshaw - Hyundai Leeds
Hi Chelsea,
We're happy to hear that you received excellent support during your visit by Amy.
We appreciate you taking the time to share your positive experience with our service desk.
Evans Halshaw Customer Services
Amy was great
Amy was great, very knowledgable and polite. Would definitely visit again! 5 stars to Amy!!!!
August 15, 2025
Unprompted review
Reply from Evans Halshaw - Hyundai Leeds
Hi Jev,
We're happy to hear that you had such a positive experience!
We appreciate your kind words about Amy and are glad you enjoyed your visit.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Hyundai Leeds
Hello Sarah,
We're happy to hear that you had a really professional experience with Amy.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Hyundai Leeds
Hi,
Amy will appreciate this positive review.
Thank you, and happy motoring!
Evans Halshaw Customer Services
Excellent service from start to finish
Excellent service from start to finish. Excellent communication throughout. Friendly approachable staff. Car was immaculate on picking it up after the service. Brilliant customer service. Well done 👍✅👍✅
August 18, 2025
Reply from Evans Halshaw - Hyundai Leeds
hI,
We appreciate you taking the time to share your feedback.
We're happy to hear that you found our team friendly and approachable, and that you were pleased with the communication and service.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Hyundai Leeds
Hi,
We appreciate your positive feedback and are so glad you were satisfied with the service you received, including the complimentary car wash.
Evans Halshaw Customer Services
Very friendly staff
Very friendly staff, service very good, car nice and clean on pickup thanks
August 8, 2025
Reply from Evans Halshaw - Hyundai Leeds
Hi,
We appreciate your feedback.
We're happy that our staff were friendly and the service was good, and that your car was clean upon pickup.
Evans Halshaw Customer Services
Hyundai Leeds
Just been and collected a Renualt Zoe the service from Peter was great, it took a week to get bought as it was 2nd hand and needed to be cleaned and checked but as when I looked at the car to buy it lifted the Bonnet it was full of Leaves so never checked it until I got home today the car has been cleaned inside and out but not under the bonnet as 🤔 it took me 10mins to do a Vacuum and a Wipe down is all it takes to get a Better Review.
August 11, 2025
Unprompted review
Reply from Evans Halshaw - Hyundai Leeds
Hello Andy,
We're happy to hear that the service was great from Peter.
We appreciate your feedback regarding the leaves under the bonnet.
We will address this with our detailing team to ensure a more thorough cleaning process in the future.
Thanks for bringing this to our attention.
Evans Halshaw Customer Services
Your desk staff kept us informed
Your desk staff kept us informed, the car was ready earlier than expected and was valeted and cleaned.
Thank you
August 1, 2025
Reply from Evans Halshaw - Hyundai Leeds
Hi Carole,
We appreciate you taking the time to leave us a review.
We're so glad our desk staff kept you informed and that your car was ready early and cleaned.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Hyundai Leeds
Hi Robert,
Thanks for the great rating!
We are always happy to help.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Hyundai Leeds
Hi David,
Thank you for your positive feedback; we appreciate it greatly.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Hyundai Leeds
Hi Michael,
We're happy to hear that you had an excellent experience with Sym.
Evans Halshaw Customer Services
Genesis after sales appalling
Purchased a Genesis GV80, quick to do sale but after purchase appalling after sales service - 5 months later still awaiting spare key. No answers to emails
July 19, 2025
Reply from Evans Halshaw - Hyundai Leeds
Hi Stephen,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@evanshalshaw.com and we will ensure to put you in contact with the leadership team.
Thank you,
Evans Halshaw Customer Services
Terrible experience dealing with a car…
Terrible experience dealing with a car with multiple faults. After 3.5 weeks of chasing it eventually was handed back. This time with a new fault that the garage couldn’t spare someone 5 minutes to check but instead asked me to wait on a Saturday morning until someone came free. Better to inconvenience me than anyone at the garage it appears. As a side note I’ve asked the leasing company if o can return the car as third fault on the same battery unit in 18 months two of which led to highly dangerous driving situations and compensation being paid to us.
July 19, 2025
Unprompted review
Reply from Evans Halshaw - Hyundai Leeds
Hi Tom,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@evanshalshaw.com and we will ensure to put you in contact with the leadership team.
Thank you,
Evans Halshaw Customer Services
Awful customer care with terrible…
Awful customer care with terrible communication from service. Put me off getting another Hyundai
July 3, 2025
Reply from Evans Halshaw - Hyundai Leeds
Hi Richard,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@evanshalshaw.com
Thank you,
Evans Halshaw Customer Services
No issues here
I had the car serviced at Evans Halshaw Leeds again this year. Always a friendly face at reception, everything explained and all done on time.
July 12, 2025
Reply from Evans Halshaw - Hyundai Leeds
Hi Jeremy,
We appreciate you taking the time to share your positive experience.
We're happy to hear that you find our team friendly and efficient during your service visits.
Evans Halshaw Customer Services
We bought car from Evans halshaw we had…
We bought car from Evans halshaw we had issue with break from 2nd day it taken 10 weeks to date issue still not resolved this company is joke the customer aftercare is disappointing
Will never buy from this company again vary bad experience i also opened case complaint ticket no is
536560745
May 30, 2025
Unprompted review
Reply from Evans Halshaw - Hyundai Leeds
Hi Razwan,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@evanshalshaw.com.
Kind Regards,
Evans Halshaw Customer Services
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