Evans Halshaw - Hyundai Milton Keynes Reviews 

Evans. Halshaw . Hyundai Milton Keynes.
We have always had fantastic service from the team, while buying our cars & having them serviced
All the staff & manager deserve a 5* review, going beyond our expectations.

You have to fix the phone problem!! It makes it almost impossible to contact you. I was supposed to have my service last Wednesday, but the car was never collected. I tried multiple times to call. I also contacted the sales team who 'sent you an email' to get someone to call me back. I heard nothing for a couple of hours and tried again. When I eventually spoke to someone (Tegan), she was very apologetic, but the problem had already been caused and exacerbated by your phone system. The service was rescheduled for the next day and went more smoothly (except for an initial inability to pay online which required prompting), and Trevor, who collected and returned my car was very personable. But overall a poor and very off-putting experience.

Service report shows work that was clearly not done. The employee said they had to be marked as done to complete the job... and I was assured the software was updated and now I find it is the same version as before so another "box ticked to complete the job" when it was clearly not done. Appalling...

The company is very disorganised and very expensive. No space to park and drop off the car early. Inaccurate information stored on computer. Delays due to IT issues when collecting the car and outstanding issues not followed up and resolved. Final costs not made clear before work carried out.

The service was great, but the site is crammed with too many cars, which means customer parking on arrival is difficult. I find this quite rude.

Welcomed, had a loan car ready. Telephone call with update and online service check video. Prompt service

Matthew Carr is an absolute star! He was extremely helpful throughout the process. He communicated clearly and in a timely manner. I was very pleased with the customer service I received.

Well what can I say. It was very difficult to give a star rating as it kept going from 1 star to 4.
I bought a car back in April which had a problem with it. It took a month for it to be booked in for a service - which should have been done before delivery and to fix a fault. After having the car for nearly 6 1/2 weeks, they said it was sorted. Had it a day and fault still was there. Week later it went back and after nearly two weeks they did not know what was wrong with it. My husband in the end went to the garage and demanded that we either had a full refund, find something that was same spec or we keep the courtesy car and pay the difference. We kept the courtesy car in the end.
The main problem with our experience was the total lack of communication. I kept emailing various people and no one responding. Had to email the head of business who did not know this was happening so communication is poor. I put in an official complaint and did get 2 years free servicing and 2 years fee MOT in which they did not quibble about. Things got better but when my car went in the second time, the communication went back to zilch even from the head of business. It was only after my husband went in did we get a prompt responses from Ollie. I would like to say a shout out for Trevor Stacey as he has been very consistent throughout and in the future, if possible, I would deal with him.
The phone system is absolutely rubbish and they say they have problems with it but the problem is that very rarely people actually answer the phone. If you are very lucky and someone does answer, no one rings you back so no point really.
When it was all finally sorted and went to sign the paperwork for my new car, it would have been nice that the head of business would have come out and say that he is glad it is all sorted now and sorry for everything that I had to go through since April!

They have not return my hand book.
Car is not clear even, I have opted the clearing

I contacted Evans Halshaw Hyundai Milton Keynes regarding an important service-related matter and needed clarification before attending my appointment. I submitted my enquiry and then followed up twice, but after 10 days I still received absolutely no reply.

This is not just a slow response but NO response! It feels like a complete dead end. Customers should not be ignored, especially when they are trying to confirm important service or recall-related work before visiting the dealership.

A main dealer should have a basic standard of communication. In this case, there was no acknowledgement, no update, and no attempt to help.

Very disappointing service quality. I would not feel confident relying on this dealership for customer support.

Wanted to test drive a Genesis car at Hyundai MK. Spoke to assistant who said she would arrange this via Nathan, who would call me back to confirm the time. Nathan never called. They confirmed the correct telephone number, so that's not the issue. It's simple customer care to ensure that a customer is called back and isn't rocket science. Awaited all morning for the call to confirm, as we are 30 miles away and no point in setting out on spec. So came to the conclusion that this dealership just isn't up to the mark and my advice would be to avoid them unless you've got endless hours in the day to waste. Evans Halshaw need to get a grip on this dealership.

Collects car and reruns. Keeps me updated on service results

I bought my car on 14/06/2026 and made all the payments by bank transfer. However, my finance is still showing as “in stock,” and the issue has not been resolved.

My sales advisor, Andy Brice, has been very disappointing. I have sent him five emails and made numerous phone calls, but I have received no response.

Finally, someone answered my call yesterday and told me they hope the issue will be resolved this week, or if not, then next week. This level of customer service is unacceptable. After completing payment, I expected much better communication and a quicker resolution.

Overall, I am very disappointed with the after-sales service and would not recommend it based on my experience.

I took my Hyundai i40 into the service department for an issue with my boot lid as they are a main dealer. They couldn't find the issue which is still there. I tried calling and the phone rang solid for 3 minutes, no answer. Called back later after another 2.5 minutes of ringing I hang up. Terrible service

Above and beyond service when the car went in for MOT. Trevor collected and returned the vehicle which had been cleaned. The detailed info. shared with me whilst with the dealership was excellent, well done all 👍

Efficient, friendly and helpful staff.

Helped me solve a problem with my car, its great when someone does what they can to help and keep me fully informed

well received at reception car serviced to time
Happy customer