Evans Halshaw - Kia Stourbridge Reviews 769

looking after my car to the highest degree and professional staff

Excellent service again, both customer (Mal and her colleague) and the actual repair itself.

Linda was excellent very professional and supportive throughout the process.

Back for the second time thinking about changing my car and thankfully i managed to see and speak to the Amazing Andrew Livesley who sold me my last car ... went threw everything again with me nothing is never too much trouble cant not fault him .. if your thinking of popping in definetly ask for Andrew livesley !

Not all post service as requested was done, specifically the clean and hoover. Apart from that it was as needed and I was happy with the attention to detail on the car and the work done.

Linda Collins was very helpful throughout and went through all documents with me and also explained everything about the process of buying a car. Would definitely recommend paying her a visit

Collected a lovely Kia Sorento yesterday morning from Linda, who actually came in on her day off to do the handover which was very much appreciated

Brilliant service from all departments.
easy to book etc.

Friendly and efficient service & returned my vehicle early following completion of the service! Highly recommend!!

Fab sales and Linda was amazing made the process quite simple and clear and maintained communication throughout

Great staff. Kept in touch with updates.

The pleasant and professional attention from staff and Lauren to sort my problem

The customer service here has been second to none. Linda has been exceptionally helpful and kept me informed and updated every step of the way. And i love my new car.

A far better experience this time round when having my vehicle MOT'd - Very efficient - Thank you.

Service attention and reception attention to customer

We placed a £99 deposit on a Ford Fiesta after a viewing on the 28th March and were very clear from the outset that the car was intended as a gift for our son’s 17th birthday. Despite this, the process dragged on for nearly four weeks with no proactive communication at all — we had to repeatedly chase for updates.

After weeks of reassurance that the car was in preparation (including additional mechanical work being identified), we were suddenly informed less than 48 hours before our son’s birthday that the vehicle was no longer for sale. We were later told this was due to excessive preparation requirements, which raises serious questions about why a deposit was taken and the sale allowed to progress for so long in the first place.

Senior management acknowledged that communication “could have been better” but refused to offer any goodwill, compensation or even an alternative solution, closed the case, and I then spent the next week chasing the return of my son's £99 deposit, as it wasn't returned when promised.

Poor communication, poor expectation management, and a complete lack of accountability. We were left stressed, disappointed, and forced to urgently source an alternative vehicle at our own expense. I would not recommend based on our experience.

Recently visited Evans Halshaw, Stourbridge on the off chance of looking for a new car. From the initial visiting Harry was a superstar, friendly and so helpful and arranged a test drive there and then. We decided to go ahead with the purchase. On pick up day we had our handover appointment with Linda, she went through everything with us leaving us with no questions to ask. They are both a credit to the company

Great service. Warm welcome, friendly, helpful and knowledgeable.

I was looked after very well by the dealership when purchasing my Kia EV9. Linda Collins in particular was very helpful and took care of all the arrangements very efficiently.

Linda Collins went above and beyond to make it an easy experience, can’t recommend them enough