Very smooth & no hard sell for products, both visits were great, Alex the salesperson was great to deal with, we talked about extras but when I decided not to go ahead with them, he say all good & con... See more
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See what reviewers are saying
My car went it with no issues other than routine maintenance and a work under the warranty. It came our with a dead 12 volt battery which cut the next time I wanted to start the car. When I received... See more
Company replied
Excellent customer service from Kia Stourbridge. First time buying a Kia and I was very happy with my dealings with Linda Collins who went above and beyond to answer my questions. Would recommend !... See more
Company replied
We took our car in for a MOT then took it back to have our breaks changed. Ryan who dealt with us was very professional and his customer service was excellent. He dealt with all our enquiries in a ti... See more
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Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
65A Hagley Road, DY8 1QA, Stourbridge, United Kingdom
- 01384 442222
4.6
Excellent
809 reviews
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looking after my car to the highest…
looking after my car to the highest degree and professional staff
May 20, 2026
Reply from Evans Halshaw - Kia Stourbridge
Hello David,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Excellent service again
Excellent service again, both customer (Mal and her colleague) and the actual repair itself.
May 26, 2026
Reply from Evans Halshaw - Kia Stourbridge
Hello Tanja,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Linda was excellent very professional…
Linda was excellent very professional and supportive throughout the process.
May 30, 2026
Unprompted review
Reply from Evans Halshaw - Kia Stourbridge
Hello,
Linda will appreciate you leaving this a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Back for the second time thinking about…
Back for the second time thinking about changing my car and thankfully i managed to see and speak to the Amazing Andrew Livesley who sold me my last car ... went threw everything again with me nothing is never too much trouble cant not fault him .. if your thinking of popping in definetly ask for Andrew livesley !
May 28, 2026
Unprompted review
Reply from Evans Halshaw - Kia Stourbridge
Hello Kai,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Kia Stourbridge Customer Services
Good service, good communication.
Not all post service as requested was done, specifically the clean and hoover. Apart from that it was as needed and I was happy with the attention to detail on the car and the work done.
May 27, 2026
Reply from Evans Halshaw - Kia Stourbridge
Hi Ian,
Thank you for taking the time to share your feedback with us.
I’m really pleased to hear that you were happy with the attention to detail on your car and overall service. That said, we apologise that the clean and hoover were not completed as requested — this is not the standard we aim to deliver.
We will be raising this with the team to ensure this doesn’t happen again.
Thank you again for your honest feedback — it’s invaluable in helping us improve.
Evans Halshaw Customer Services
Linda Collins was very helpful…
Linda Collins was very helpful throughout and went through all documents with me and also explained everything about the process of buying a car. Would definitely recommend paying her a visit
May 27, 2026
Unprompted review
Reply from Evans Halshaw - Kia Stourbridge
Hi Wooldridge,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Linda at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Collected a lovely Kia Sorento…
Collected a lovely Kia Sorento yesterday morning from Linda, who actually came in on her day off to do the handover which was very much appreciated
May 20, 2026
Unprompted review
Reply from Evans Halshaw - Kia Stourbridge
Hello Sean,
Thanks for sharing your recent experience!
It sounds like Linda has done a great job helping you during your time at our Dealership.
I'll be sure to pass your kind review on.
Evans Halshaw Brand Customer Services
Brilliant service from all departments.
Brilliant service from all departments.
easy to book etc.
May 18, 2026
Reply from Evans Halshaw - Kia Stourbridge
Hello Jerry,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Friendly and efficient service &…
Friendly and efficient service & returned my vehicle early following completion of the service! Highly recommend!!
May 18, 2026
Reply from Evans Halshaw - Kia Stourbridge
Hello Mark,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services
Fab sales and Linda was amazing made…
Fab sales and Linda was amazing made the process quite simple and clear and maintained communication throughout
May 18, 2026
Unprompted review
Reply from Evans Halshaw - Kia Stourbridge
Hello Sean,
Thanks for sharing your recent experience!
It sounds like Linda has done a great job helping you during your time at our Dealership.
I'll be sure to pass your kind review on.
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Kia Stourbridge
Hello Davina,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Excellent service
The pleasant and professional attention from staff and Lauren to sort my problem
May 13, 2026
Reply from Evans Halshaw - Kia Stourbridge
Hello,
Lauren will appreciate you leaving this a review - thank you!
Have a nice day!
Evans Halshaw Kia Stourbridge Customer Services
Great experience.
The customer service here has been second to none. Linda has been exceptionally helpful and kept me informed and updated every step of the way. And i love my new car.
May 12, 2026
Unprompted review
Reply from Evans Halshaw - Kia Stourbridge
Hello Marc,
Thanks for sharing your recent experience!
It sounds like Linda has done a great job helping you during your time at our Dealership.
I'll be sure to pass your kind review on.
Evans Halshaw Brand Customer Services
A Far Better Experience
A far better experience this time round when having my vehicle MOT'd - Very efficient - Thank you.
May 11, 2026
Reply from Evans Halshaw - Kia Stourbridge
Hello Andrew,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Kia Stourbridge
Hello Roderick,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services
Would definitely not recommend!
We placed a £99 deposit on a Ford Fiesta after a viewing on the 28th March and were very clear from the outset that the car was intended as a gift for our son’s 17th birthday. Despite this, the process dragged on for nearly four weeks with no proactive communication at all — we had to repeatedly chase for updates.
After weeks of reassurance that the car was in preparation (including additional mechanical work being identified), we were suddenly informed less than 48 hours before our son’s birthday that the vehicle was no longer for sale. We were later told this was due to excessive preparation requirements, which raises serious questions about why a deposit was taken and the sale allowed to progress for so long in the first place.
Senior management acknowledged that communication “could have been better” but refused to offer any goodwill, compensation or even an alternative solution, closed the case, and I then spent the next week chasing the return of my son's £99 deposit, as it wasn't returned when promised.
Poor communication, poor expectation management, and a complete lack of accountability. We were left stressed, disappointed, and forced to urgently source an alternative vehicle at our own expense. I would not recommend based on our experience.
April 21, 2026
Unprompted review
Reply from Evans Halshaw - Kia Stourbridge
Hello Sacha,
I am sorry to hear of your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Evans Halshaw Kia Stourbridge Customer Services
Recently visited Evans Halshaw
Recently visited Evans Halshaw, Stourbridge on the off chance of looking for a new car. From the initial visiting Harry was a superstar, friendly and so helpful and arranged a test drive there and then. We decided to go ahead with the purchase. On pick up day we had our handover appointment with Linda, she went through everything with us leaving us with no questions to ask. They are both a credit to the company
April 27, 2026
Unprompted review
Reply from Evans Halshaw - Kia Stourbridge
Hello Kate,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Kia Stourbridge
Hello Dan,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Customer service
I was looked after very well by the dealership when purchasing my Kia EV9. Linda Collins in particular was very helpful and took care of all the arrangements very efficiently.
April 24, 2026
Unprompted review
Reply from Evans Halshaw - Kia Stourbridge
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Linda Collins went above and beyond to…
Linda Collins went above and beyond to make it an easy experience, can’t recommend them enough
April 21, 2026
Unprompted review
Reply from Evans Halshaw - Kia Stourbridge
Hello Malcolm,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
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