Evans Halshaw - Kia Stourbridge Reviews 

Excellent service

Very friendly and helpful team. Both Chris and Will who helped me during the process explained everything thoroughly and did their best to accommodate my requests! Will Even picked me up from the train station on collection day so felt like excellent service all round.

I visited Stourbridge Kia to look at the Kia options to meet my requirements. I was introduced to Linda who patiently took me through my endless options . Eventually she found my perfect car & has now presented it with the usual professionalism.

Kia at Stourbridge are brilliant buy a car from them you won't be disappointed also they are very professional and tell you everything you need to know about you buying a new car.

Greeted with a pleasant smile and an efficient manner and ready to help in resolving problems.

Linda was fabulous. Very attentive and knowledgeable from start to finish and put me at ease when I was buying my Audi. Would definitely recommend :)

From start to finish buying a car from here was brilliant. I dealt mainly with Linda who was fantastic. I was kept up to date throughout the process and couldn't have asked for better.

We really appreciated working with Linda Collins - straightforward, honest and very helpful! And a great car to boot!

The staff were extremely helpful and informative . The waiting area was fresh, clean and comfortable. My car service was done within the time scale predicted.

Excellent service from drop off to pick up - helpful, friendly and knowledgeable staff.

What a great experience in buying a new car. The deal was so good I couldn’t refuse even though we’d only gone “to look”. Ryan was friendly and totally professional, giving us relevant information about the EV3. He even found the car in my husband’s favourite colour! Ryan spent time to explain all the great features on the car and I felt very confident in driving it out of the way showroom. He even phoned me later to ensure I was happy with my drive home.
I couldn’t praise Evans Halshaw in Stourbridge more. Thoroughly enjoyable experience.

I have recently purchased a used car from here and Ryan has been especially helpful, making the process very smooth.

I have been going to the garage for 10 years since buying my vehicle there .The customer service is excellent and the car is always returned washed and cleaned after being worked on by the efficient service team .Thank you

No issues whatsoever.

Worst Dealership Ever..

I purchased a used Hyundai Bayon car (around 2,000 miles driven) from Evans Halshaw Stourbridge and paid a premium price expecting a high-quality vehicle and professional service.

At the time of collection, I immediately noticed that the rear bumper was damaged. The MOT was also very short. I was assured by the dealership team that the bumper would be repaired and the MOT would be renewed shortly.

Unfortunately, three months have now passed and the issue is still unresolved.

During this time I have:
• Contacted the dealership 20+ times
• Spoken with 7–8 different staff members
• Sent multiple emails
• Submitted two formal complaints

Despite this, I have received no meaningful response or resolution. Once the payment was completed and I left the dealership, communication effectively stopped.

This experience has been extremely frustrating and disappointing. As a customer who paid in full and raised the issue immediately at collection, I expected the dealership to honour their commitment.

Since the matter remains unresolved, I am now preparing to escalate the issue legally.

Anyone reading this review and planning to buy a car from this dealership.
Please beaware and don’t throw your hard earned money on this dealership

Linda was brilliant and was very professional and kept me updated all way through the process

I recently bought a used car from Evans Halshaw, Stourbridge. Very friendly helpful staff. Paid £99 to reserve the car and it was instantly removed from the website. Linda Collins handled the sale. Her knowledge and communication skills were excellent. Any emails/calls were answered swiftly and efficiently. On handover day, despite having a days holiday, she came in to ensure all went smoothly. I am extremely pleased with my purchase and wouldn't hesitate to use this dealership in the future.

Linda provided outstanding service from start to finish. She was very professional, patient, and always willing to help with any questions I had.
Her communication was clear and honest, which made the whole experience smooth and stress-free.
She is absolutely trustworthy and truly deserves a 5-star rating. I highly recommend Linda if you are looking to buy a car.

Linda dealt with me from start to finish she was brilliant.I am 79 years old and she had the patience of a saint. She dealt with every I.T.thing we needed to do.Took me for a test drive explained everything .Lovely girl you hang onto her worth her weight in gold .

MOT took just over an hour so very happy with service!