Evans Halshaw - Renault Durham Reviews 

Great service for my cars service from very helpful, efficient and friendly staff.

Staff very helpful

Excellent service

I've had a very positive experience with Evans Halshaw Durham. This was my first time purchasing a car and the process was less hassle than expected thanks to Marc for sorting everything out for me. Customer service was excellent and I'm really pleased with my car!

Amazing service - no hassle, no upsell, the price was as online and from test drive to driving away was quick and easy. Huge thanks to Jake for his time and patience, a brilliant service and we'll be back!

Took car in for repairs under the 3 month warranty, no problems, given courtesy car in the 3 weeks it was in, whilst awaiting parts, service desk staff very professional and helpfull

Excellent communication and work ethic from all members of staff from start to finish 👍👍👍👍👍

The whole experience was great from sales to service.

Constant emails for same thing

very quick, friendly and efficient

Good communication and customer service

Great helpful staff but could do with more common Spare parts in rather than making repeated trips.

Jake Mason was brilliant in helping us find the right car for our needs and budget, taking the time to sort multiple test drives over a period of weeks. We couldn’t have asked for a better service.

We had a great experience purchasing our car from Evans Halshaw Durham.
The service and help we received by the sales member Josh was very efficient and we felt we were looked after very well while going through the process.
They worked around our commitments which was very much appreciated.
Would definitely recommend using them for purchasing your next vehicle.

Whole process was conducted in an efficient, professional and courteous manner

I purchased my car in July 2024. The presale advise was great and very attentive however when I took the car on a test drive a couple of issues were picked up. They were unable to fix the issues prior to me picking up the car so it was booked back in. One issue was fixed, however the dealership were unable to resolve the other issue meaning my car had to go back in a month later to Hyundai directly to fix. Both issues should have been picked up on presale checks, the parking sensors weren’t working and the tyre pressure sensors were broken showing a warning light on the dash.

In November I experienced a dead battery so jump started this and took the car to my local Evans Halshaw to fix, at which point several more issues were highlighted which should of been picked up on the presale checks - air con not working, coolant low, oil too high and an almost illegal tyre. I didn’t expect to have to replace a tyre at £98 on a car I bought 5 months ago, apparently this is covered under expected wear and tear according to the dealership. Thankfully they agreed to reimburse me for the £250 battery and have fixed the other issues for free. My local depot advised that there was an issue with the track rods however EH Duran advised they were fine…I will be checking this independently. I sent the report from my local dealership to the sales team member who I had been dealing with and this hadn’t been passed onto the service department so when I called to check up on my car, they didn’t know they had to look at this which was frustrating because it delayed me getting my car back. I had requested the sales manager to call me regarding the issues because I was very disappointed that not all the information had been passed onto to service team to fix, this was Friday lunchtime and I haven’t heard back.

I found that the customer service deteriorated each time I had to contact them, getting little information infrequently lead me to chasing for updates constantly. I have now had my car just over 5 months and it has had to be in for repairs 4 times.

More attention to checks before selling the car is required as well as consistent levels of customer service from presale to post sale.

Positives - very lovely team members in the service department as well as the curtsey car delivery man. A curtsey car was provided each time bar my visit to my local branch as this was a quick stop.

Overall very frustrated with the issues and being out £98.

Had the car booked in for a service and asked to have the car collected and returned bt Evans Halshaw Durham. Absolutley brilliant servvice kept informed all the way through the service and returned to us promptly after the service, well pleased

Professional and friendly service

Sold my car to Evans Halshaw, Durham via CarWow. Trouble free, simple and supportive process. Moneys transferred quickly! Thanks to Alan for the courteous communications! 👌😉