I had to decide between a Renault 5 and a Nissan Micra. Although other factors contributed to my choice being that of the Renault, a major factor was the service I got from the sales executive, Ethan.... See more
Company replied
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Absolutely spot on. Received an excellent quality video, along with a detailed health check which explained the status and condition of all of the relevant components on my vehicle. Communication was... See more
Company replied
I visited the Evans Halshaw Durham branch on 10 July 2026 and was looked after by Lewis. I found him to be honest, transparent, and not at all pushy, which was a refreshing change after having some ne... See more
Company replied
Very poor experience, the service manager is rude to be on the positive side of things. Very helpful if you want to buy a car, a very crampt site, used to be very good when Shaun was in charge, sadly... See more
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Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Renault, 20 Alma Place, Gilesgate Moore, DH1 2HN, Durham, United Kingdom
- 0191 332 4600
4.5
Excellent
380 reviews
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My was collected and returned after…
My was collected and returned after service and MOT.
All very efficient and timely.
November 11, 2024
Reply from Evans Halshaw - Renault Durham
Hi Mrs Tipping,
Thank you so much for taking the time to review your experience with us.
We are absolutely thrilled that you have rated us so highly!
Kindest regards,
Evans Halshaw Customer Services
Reply from Evans Halshaw - Renault Durham
Hi Louisa,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
Evans Halshaw Customer Services
Reply from Evans Halshaw - Renault Durham
Hi Carol,
Thank you for your kind words.
We're glad you had a positive experience.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Renault Durham
Hi Norman,
We appreciate your kind words and are glad to hear that you found our service to be on time, quick, and efficient.
Evans Halshaw Customer Services
Not impressed
I could put up with the swearing from staff and being completely ignored when looking at new cars and the abrupt email but to give me back a dirty car was the ultimate insult.
November 5, 2024
Reply from Evans Halshaw - Renault Durham
Hi Rhoda,
We understand your frustration and apologise for the experience you had.
We strive to provide excellent customer service and are disappointed to hear that you felt ignored and disrespected.
We will take your feedback seriously and use it to improve our service.
Evans Halshaw Customer Services
Quick and efficient..
November 5, 2024
Reply from Evans Halshaw - Renault Durham
Hi Lynne,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Customer Services
Reply from Evans Halshaw - Renault Durham
Hi George,
We always appreciate positive reviews!
Thank you, and happy motoring!
Evans Halshaw Customer Services
Reply from Evans Halshaw - Renault Durham
Hi Dan,
Thank you very much for leaving a review!
Have a nice day!
Evans Halshaw Customer Services
I have absolutely no idea for title!
It's where I bought car so assume they know how they work and what to fix when they don't
October 23, 2024
Reply from Evans Halshaw - Renault Durham
Hi Anne,
We appreciate your business and understand that you expect quality service.
We strive to provide the best possible experience for our customers.
Evans Halshaw Customer Services
Very welcoming and helpful thanks so much
Very welcoming and helpful thanks so much.
October 12, 2024
Unprompted review
Reply from Evans Halshaw - Renault Durham
Hello Rosie,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Customer Services
Excellent friendly service from Marc.
September 29, 2024
Unprompted review
Reply from Evans Halshaw - Renault Durham
Hi Mark,
Marc will appreciate you leaving this a review - thank you!
Have a nice day!
Evans Halshaw Customer Services
Recent purchase …
Purchased a car from here at the start of May and was very happy with the purchase. A month in needed to return due to a hole in the exhaust which was sorted hastily with no issues. However took the car back this week due to a gearbox issue which will require the whole gearbox to be replaced which we have to pay for. Surely a gearbox issue should have shown up on the pre checks that they do before the car is sold I have only done 2000 miles since purchasing the car so refuse to believe that i caused the issues on a short drive to work each day. Brilliant in the first few weeks after buying a car once it is sold couldn’t care less. AVOID.
September 23, 2024
Unprompted review
Reply from Evans Halshaw - Renault Durham
Hi Matthew,
We understand your frustration with the gearbox issue and appreciate you bringing it to our attention.
We strive to ensure all vehicles undergo thorough pre-sale checks, and we're disappointed to hear this wasn't the case in your situation.
We'll take your feedback seriously and review our processes to prevent similar situations in the future.
Evans Halshaw Customer Services
Very expensive
My car was serviced and I pay £30 a month service plan which includes a wash and valet that wasn't done. The repairs were £635 which is expensive and I have been told from another garage I could of paid half of that.
September 25, 2024
Reply from Evans Halshaw - Renault Durham
Hi Rachel,
I’m so sorry to hear that your vehicle didn’t receive the complimentary wash and vac when your recently brought your vehicle in to Renault Durham.
Unfortunately, our prices are set from the manufacturer themselves and this is because we use genuine manufacturer parts with manufacturer trained technicians.
I will however ensure that all your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Evans Halshaw Customer Services
Quick effective service
Quick effective service. Supported in getting the right deal for me.
September 19, 2024
Unprompted review
Reply from Evans Halshaw - Renault Durham
Hi Ellis,
Thank you for your kind words.
We're delighted to hear that you were happy with the service you received.
Evans Halshaw Customer Services
Very easy and stress free car swap…
Very easy and stress free car swap would highly recommend
September 17, 2024
Unprompted review
Reply from Evans Halshaw - Renault Durham
Hi Ben,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Customer Services
Service was first class at Evans…
Service was first class at Evans halshaw Renault Durham, I had some work done through Warranty and the dealership was really accommodating and great throughout.
Many Thanks for all the help!
September 7, 2024
Reply from Evans Halshaw - Renault Durham
Hello Nicole,
Thank you for your kind words.
We are delighted to hear that you had a positive experience and that Renault Durham was accommodating.
We appreciate your feedback.
Evans Halshaw Customer Services
Great friendly & efficient service
Great friendly & efficient service. Car service was completed ahead of scheduled time. The only issue was that the mydacia app has not been updated to reflect that the service has taken place. However, this was subsequently resolved!
September 2, 2024
Reply from Evans Halshaw - Renault Durham
Hi Colin,
We appreciate your kind words about our service and the efficiency of our team.
We understand your frustration with the app not reflecting the completed service.
We're working to ensure our systems are always up-to-date and will look into this issue.
Thank you for bringing it to our attention.
Evans Halshaw Customer Services
Buying a Dacia duster here
Buying a Dacia duster here , the overall experience has been excellent, a warm welcome and friendly sales team , no issues at all . Highly recommended
August 19, 2024
Unprompted review
Reply from Evans Halshaw - Renault Durham
Hi Joshua,
Thank you for your kind review.
We're thrilled to hear you had a positive experience.
We appreciate your recommendation and look forward to seeing you again.
Evans Halshaw Customer Services
During the drive test me and the sales…
During the drive test me and the sales person we observed that the tier sensor light is on , and she told me that it will be checked before the bring me the car. The car arrived a week after and the light was still on, I booked an appointment with them it took the 3 hours to tell find out that the senson is faulty so we re-book to replace it, after a week gave them the car to repair it, after I took it and drove for 15min the sensor light was on again
August 15, 2024
Reply from Evans Halshaw - Renault Durham
Hi Apostolos,
We understand your frustration with the ongoing issue with the tyre sensor light.
We appreciate you bringing this to our attention and will share your feedback with the service team to ensure they are addressing these concerns effectively.
Evans Halshaw Customer Services
Great service
Lewis was helpful. Really quick and easy process of buying a new car
August 6, 2024
Unprompted review
Reply from Evans Halshaw - Renault Durham
Hi Kerry,
We're thrilled to hear you had a positive experience!
We appreciate your kind words about Lewis and the ease of the process.
Evans Halshaw Customer Services
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