Evans Halshaw - Renault Durham Reviews 

2nd purchase from these guys, overall good experience and would certainly revisit

so easy from start to finish

Lewis was really welcoming and explained everything really well throughout the process of getting my new car. Questions were answered throughly and very attentive. Would definitely be back to the garage in the future!

Just bought me car from Evans halshaw Renault Durham the person I was in contact with buying the car Joshua wilkinson was absolutely brilliant explained everything in great detail and reassured me with all the details of the financial side of things would recommend anyone buying from there great place nicely welcomed definitely would go back again.👍

We haven't bought a car for over 15 years, so were very unfamiliar with the options and processes. Lewis was wonderfully patient and clear in his explanations. Perfect service. We're very thankful.

Great service from Jake. Knowledgable and quick service

i didnt visit the company my car was collected and returned by shaun who was very polite and well dressed a credit to the company

Good service

Durham dealership - Lewis: Great experience straight forward no messing very helpful even delivered my used car purchase as I was not part exchanging fantastic service.

Piece of mind

Work getting done to manufacturers standards and parts as well

Great friendly staff

Sales Executive Josh Wilkinson made us welcome from the minute we walked in. We told him what we wanted and he came up trumps straight away. He was very knowledgeably with a great sense of humour. Within a few days we picked our car up along with Road Tax, 3 Year Miner Damage Repair Cover, 3 Year Service Plan and 3 Year
Car Care Plan so every was covered for us for the next 3 years. Our whole experience at Evans Halshaw was brilliant due to Josh.

Great customer service from Jake. Went out of way to help

Thank you to Josh from the sales team for providing a nice easy experience on buying a used car. I had a Dacia Duster near the end of its HP agreement and Josh made the process easy to change to a smaller and newer Dacia Sandero Stepway. The process was straightforward and I'm happy with the new car!

Durham Branch.
Really disappointed at the service I received this morning when I went to the Durham branch. After walking into the show room I had to address the sales assistant who was sat at her desk. She replied to my good morning, and then went back to her computer, not offering any help. Another sales assistant then walked past and I had to ask if she worked there and could help me! She seemed surprised to be asked for help. I shared what I was looking for, a few options and told her I wanted to test drive a few cars. Neither of the women were forth coming and when I challenged them saying I’ve just told you I want to test drive a car and neither of you are helping. The second sales assistant advised she had a customer coming in so then asked the first assistant to which she responded with a blank, none responsive look. She said she had a customer coming in, in 40 minutes. I advised I was stood wanting to test drive and buy a car and neither of them were making any effort to help me. They could’ve offered for me to come back later to test drive, to wait etc but nothing they couldn’t have been less helpful if they had tried. I told them I’d go somewhere else to buy a car, which I did today. Wouldnt recommend or even bother going to the garage as it would appear they don’t want to sell cars.

Smooth, courteous service. Highly recommend both for car trade-in and purchase.

Fantastic experience. Everything went smoothly and Josh was great with communication.

cheers for the used Focus EH. A relatively pleasant purchase experience... Josh knew what he was talking about, small talk included me trying to convince him to visit Scotland which I don't think he was having any of. I opted not to take any of the extras as I'd have been doubling up on a few things. I was interested in the extended warranty however wasn't able to purchase this as apparently it isn't offered on electric or MHEV vehicles. I wasn't offered any documentation or information regarding the standard 3 month warranty though that I.. think... I came away with, not sure about that. Anyway we discussed an MOT needed to be done as there was only 3 months left (EH don't sell used cars with less than 6 months MOT remaining). Agreed to pick car up day after MOT had been done.

Unfortunately the MOT hadn't been completed when I picked the car up, however I only learnt of this after driving the car away and calling to check. I must also apologise for bringing up the chip in the windscreen, appreciate this caused many an awkward moment on the phone and in person when I brought the car back in for the MOT. I'd also mentioned it in an email sent the morning after driving it away, however that was never answered despite receiving a reply stating an associate would get back to me soon. Ended up having to take annual leave to get the car back up for the MOT, but I guess that's what it's there for. I did manage to have a look around Dunelm for an hour though and eyed up some rather fancy looking pheasant themed paraphernalia.

Car performing great at the moment, although fuming at the fact there's no cd player. Re. the chipped windscreen, I'll get that sorted. Cracked (pardon the pun) open the piggy bank at the weekend and I think there's enough to cover the repair, so divvant you worry about it.

cheers
Gregsy

Excellent service as always very professional and great customer service

The team were excellent
Great customer service and excellent support