I had to decide between a Renault 5 and a Nissan Micra. Although other factors contributed to my choice being that of the Renault, a major factor was the service I got from the sales executive, Ethan.... See more
Company replied
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See what reviewers are saying
Absolutely spot on. Received an excellent quality video, along with a detailed health check which explained the status and condition of all of the relevant components on my vehicle. Communication was... See more
Company replied
I visited the Evans Halshaw Durham branch on 10 July 2026 and was looked after by Lewis. I found him to be honest, transparent, and not at all pushy, which was a refreshing change after having some ne... See more
Company replied
Very poor experience, the service manager is rude to be on the positive side of things. Very helpful if you want to buy a car, a very crampt site, used to be very good when Shaun was in charge, sadly... See more
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Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Renault, 20 Alma Place, Gilesgate Moore, DH1 2HN, Durham, United Kingdom
- 0191 332 4600
4.5
Excellent
380 reviews
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The team were excellent
The team were excellent
Great customer service and excellent support
May 17, 2024
Reply from Evans Halshaw - Renault Durham
Hi Derek,
Thanks for the 5 star review of Renault Durham.
We appreciate your kind words.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Renault Durham
Hi Susan,
A big thank you for leaving us a 5* review!
Have a lovely day!
Evans Halshaw Customer Services
Great experience
Went to look at a renault scenic and as soon as we saw it we decided to go ahead and buy it. The car was emaculate..we sat down with the salesman called jake mason who i must say is brilliant at his job, he was very pleasant and couldnt have been more helpful than he was..He looked at what we could afford each month and sorted out a great deal for us..He even managed to have everything ready the following day when we collected the car..we are so pleased with the car and i would recommend evans halshaw to anyone...thanks again jake for eveything you done
April 29, 2024
Unprompted review
Reply from Evans Halshaw - Renault Durham
Hi Terry,
Thank you for taking the time to write this wonderful review.
I am very glad to hear that you were pleased with the level of service that you received and will ensure Jake receives the recognition they deserve.
Many thanks.
Evans Halshaw Customer Services
having my car picked up at home
May 1, 2024
Reply from Evans Halshaw - Renault Durham
Hi William,
Thank you for your positive review.
Have a great day!
Evans Halshaw Customer Services
The lad picked up my car from the…
The lad picked up my car from the property on the morning and was back before 3pm , brilliant service
May 1, 2024
Reply from Evans Halshaw - Renault Durham
Hi Lorraine,
Thank you for the review!
Your positive rating means a lot to us here at Evans Halshaw.
Evans Halshaw Customer Services
Dealt with Josh at Durham ⭐️⭐️⭐️⭐️⭐️ he was…
Dealt with Josh at Durham ⭐️⭐️⭐️⭐️⭐️ he was a pleasure to deal with and made sure I got that car at the price. Outstanding customer service
April 29, 2024
Unprompted review
Reply from Evans Halshaw - Renault Durham
Hello Victoria,
Thank you for the positive review!
I will be sure to share it with Josh at the Renault dealership in Durham.
Take care!
Evans Halshaw Customer Services
Great Garage and sales team
We’ve bought several vehicles from Renault Durham and have never had cause to complain. We’ve just taken delivery of our new Renault Captur and we couldn’t be more happy. Gina and Sam went above and beyond to source us our car and they are both so helpful and friendly. We wouldn’t buy from anywhere else.
April 30, 2024
Unprompted review
Reply from Evans Halshaw - Renault Durham
Hi Julie,
Thank you very much for the 5* review!
Gina and Sam value your feedback and take pride in providing the best possible customer service!
Thanks again!
Evans Halshaw Customer Services
Absolutely brilliant
Absolutely brilliant. Amanda was great answered everything I needed
April 30, 2024
Unprompted review
Reply from Evans Halshaw - Renault Durham
Hello Clare,
Amanda will appreciate this positive review.
Thank you, and happy motoring!
Evans Halshaw Customer Services
Very smooth sale of car by Jake Mason.
Very smooth sale of car by Jake Mason.
April 29, 2024
Unprompted review
Reply from Evans Halshaw - Renault Durham
Hi Carl,
Thank you for the review, Jake will appreciated this.
All the best from the team at Renault Durham.
Evans Halshaw Customer Services
Josh was very helpful
Josh was very helpful, welcomed me soon as I arrived and got everything sorted for me to test drive a new car which I will be purchasing. Top quality service.
April 24, 2024
Unprompted review
Reply from Evans Halshaw - Renault Durham
Hi Aaron,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your recent experience with Josh.
We hope to be of service to you again!
Evans Halshaw Customer Services
Jake was a fabulous salesman
Jake was a fabulous salesman, it was love at first sight (the car, not Jake 😂) ... a couple of negatives - trying to get through to anyone on the phone was horrendous, phone just rang & rang, then went off ... the car could of been cleaner when we picked it up, especially as we paid extra for it to be GaurdX'd... saying that, we would definitely go back & loved the fact they were so dog friendly 💙 ... Thank you Evans Halshaw, I'm sure we're going to have many happy roadtrips
April 14, 2024
Unprompted review
Reply from Evans Halshaw - Renault Durham
Hello,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction by Jake.
Enjoy your day!
Evans Halshaw Customer Services
Found the vehicle we wanted on line…
Found the vehicle we wanted on line went into Evans Halshaw and got all the help we needed from Jake who talked us through everything, valued our car arrange our new car to be delivered within days and kept us informed all the way. Jake was very helpful and friendly throughout the process would definitely go back there again
March 24, 2024
Unprompted review
Reply from Evans Halshaw - Renault Durham
Hello David,
Thank you very much for taking the time to leave us this positive review!
Jake's aim is to deliver a positive customer service.
Have a great week!
Evans Halshaw Customer Services
Evans Halshaw Durham are Excellent
Evans Halshaw Durham always show a caring and professional manner when dealing with my car repairs and service
March 19, 2024
Reply from Evans Halshaw - Renault Durham
Hi Ian,
Thanks for giving the Renault dealership in Durham a positive review!
We are grateful for the positive feedback.
Evans Halshaw Customer Services
Went to Renault Durham last week end to…
Went to Renault Durham last week end to buy a car a Renault captur
Have a part ex to put in but because I didn't want the guard x and customer pack as extras they didn't want to know complete waste of time
March 10, 2024
Unprompted review
Reply from Evans Halshaw - Renault Durham
Hello Ronald,
I’m sorry to hear you haven’t had a positive experience, I appreciate this isn’t what you expect at all.
As per company policy, all our sales team must run through all the extras that are on offer, however these are completely optional and down to the customer if these are taken out or not.
I will ensure that all your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Evans Halshaw Customer Services
I have recently had my car serviced.
I have recently had my car serviced at Evans Halshaw at Durham. As I am disabled they collected my car and returned it. The service on my car was fantastic, they also cleaned my car, there was also sweets and a thank you note on the seat. The service I received was second to none. I can certainly recommend
Evans Halshaw at Durham..
February 22, 2024
Unprompted review
Reply from Evans Halshaw - Renault Durham
Hi Elsie,
Thank you very much for taking the time to leave us this positive review!
Our aim is to deliver a positive customer service.
Have a great week!
Evans Halshaw Customer Services
Reply from Evans Halshaw - Renault Durham
Hi Diane,
Thank you for your positive review.
Have a great day!
Evans Halshaw Customer Services
Buying the car
Personal service, informative and not pushy at all, very friendly and helpful
February 24, 2024
Unprompted review
Reply from Evans Halshaw - Renault Durham
Hi Chloe,
Thank you so much for leaving us this great review.
Have a lovely day!
Evans Halshaw Customer Services
Ordered a new Megane E Tech in November…
Ordered a new Megane E Tech in November for change of car on 23/02/2023 from EH in Durham.
After contacting the dealership I was informed the car was at the Bristol distributor on 28/12/2024. Good news on target. Many emails chasing the delivery advised all on target. Not heard from company for a few weeks do contacted them 10 days before date and received a response saying still all ok. Decided time was tight I contacted them again the week of delivery. No response so left a message. Sales Advisor called to say car still in Bristol but can't say why and presumably not been chased up fir progress. Less than 48 hours before my car was due told its not happening and can't provide a date so I cancelled the car. If the dealership can't provide customer service before delivery
then I would have no faith in them supporting me with any after sales issues. Very disappointed. Not good Customer Service.
February 21, 2024
Unprompted review
Reply from Evans Halshaw - Renault Durham
Hi Martin,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.
Thank you,
Evans Halshaw Customer Services
Reply from Evans Halshaw - Renault Durham
Hi Peter,
It is wonderful to receive such a positive review!
All the best!
Evans Halshaw Customer Services
Fantastic experience of purchasing a…
Fantastic experience of purchasing a car.
All very straight forward, got a good price for my car and got a cracking price on new car.
Jake is an absolute legend. Couldn't have asked for a nicer salesperson. Extremely helpful
February 19, 2024
Unprompted review
Reply from Evans Halshaw - Renault Durham
Hi,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction by Jake.
Enjoy your day!
Evans Halshaw Customer Services
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