Incredibly unhappy. Penny pinching service department and the new Dacia is essentially defective after 2 months - with little support from the garage to rectify the problems. The parking sensors... See more
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Always someone on the end of the phone, answering queries and offering advice. On visiting the showroom, the staff are friendly and helpful, nothing is too much trouble. The girl at the desk who took... See more
Company replied
Very good value for money. Kept upto date with the work carried out. Exceptional team at evans halshaw sunderland who are professional and friendly. Night and day experience to other dealership brands... See more
Company replied
⭐️⭐️⭐️⭐️⭐️ Steve W – THANK YOU! 🤩 What an absolutely first-class experience from start to finish. The customer service we received was exceptional and genuinely some of the best we’ve ever... See more
Company replied
Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Renault, Wessington Way, SR5 3NU, Sunderland, United Kingdom
- 0191 516 5300
4.3
Excellent
385 reviews
Asks customers to review
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Incredibly unhappy & feel little support
Incredibly unhappy. Penny pinching service department and the new Dacia is essentially defective after 2 months - with little support from the garage to rectify the problems.
The parking sensors keep going off on the motor way while driving on a straight road, The lane assist keeps trying to veer me into lanes with oncoming traffic and the back logo on my Dacia is already sliding half way down my boot - and even though there is an 8 year warranty - the garage refused to fix it, because the 'Sales Department Budget won't pay for it'....
Cowboys
July 8, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Always someone on the end of the phone
Always someone on the end of the phone, answering queries and offering advice. On visiting the showroom, the staff are friendly and helpful, nothing is too much trouble. The girl at the desk who took care of my service day was super friendly, and kept me informed throughout the day, and gave clear information when I saw her again on collection.
July 9, 2026
Reply from Evans Halshaw - Renault Sunderland
Hello Jane,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Customers are just a number in this…
Customers are just a number in this sausage factory.
June 22, 2026
Reply from Evans Halshaw - Renault Sunderland
Hello Steve,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at help@evanshalshaw.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Renault Sunderland
Hello,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
Excellent!
I had an outstanding experience buying my car thanks to Faye McDonald. From the moment I walked in, Faye was professional, knowledgeable, and genuinely committed to helping me find the right car rather than just making a sale.
She took the time to answer all of my questions, explained everything clearly, and made the whole process completely stress-free. Her honesty, patience, and friendly approach made me feel confident every step of the way.
Nothing was too much trouble, and her excellent customer service really stood out. It’s rare to find someone so dedicated to ensuring their customers are happy.
I wouldn’t hesitate to recommend Faye McDonald to anyone looking to buy a car. She made what can often be a daunting experience enjoyable and straightforward. Five-star service from start to finish!
June 15, 2026
Unprompted review
Reply from Evans Halshaw - Renault Sunderland
Hi Craig,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Faye at Dealership.
Have a lovely day!
Evans Halshaw Brand Customer Services
Absolute rip of merchants
Absolute rip of merchants. Took premium warranty when bought car almost £1000 for 2yrs. Wipers stop working think no problem im covered. Take it to garage we want £156 to look at. NEVER told this when took policy out. So have to pay it. Next have you had car serviced?. Yes I tell them. Can we see invoice. Show invoice. Ahh it's not a VAT registered garage so it's invalid. Was NEVER told this wad told could take it to my local garage that been using for years when I bought the car. So car isnt getting fixed unless pay there ridiculous prices and im not getting my £156 . So going to have to take it to my local garage who's quoted £70 to fix it. PLEASE AVIOD THESE TOTAL RIP OFF MERCHANTS. Nice as pie when they are taking money off you but dont want to know when something goes wrong with your car.
June 24, 2026
Reply from Evans Halshaw - Renault Sunderland
Hello Trevor,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
Steve W – THANK YOU! 🤩
What an absolutely first-class experience from start to finish. The customer service we received was exceptional and genuinely some of the best we’ve ever had.
A huge thank you to Steve for going above and beyond to sort us out with the Qashqai. He was professional, friendly, knowledgeable, and made the whole process completely stress-free.
We couldn’t be happier with the service and will definitely be back in the future. Highly recommended!
June 25, 2026
Unprompted review
Reply from Evans Halshaw - Renault Sunderland
Hello Dannielle
Thanks for sharing your recent experience!
It sounds like Steve has done a great job helping you during your time at our Dealership.
I'll be sure to pass your kind review on.
Evans Halshaw Renault Sunderland Customer Services
they have never fixed a fault first…
they have never fixed a fault first time always bneeds to be booked in again
June 22, 2026
Reply from Evans Halshaw - Renault Sunderland
Hello Warren,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at help@evanshalshaw.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Evans Halshaw Brand Customer Services
5 star service
Very good value for money. Kept upto date with the work carried out. Exceptional team at evans halshaw sunderland who are professional and friendly. Night and day experience to other dealership brands. Evans halshaw offer value for money and an excellent service. Huge thankyou to Katie rathbourne who is a credit to evans halshaw. In all honesty, hugely impressed with them. Wouldnt hesitate buying a car here in the future or returning for a service/mot.
June 23, 2026
Reply from Evans Halshaw - Renault Sunderland
Hi Andrew,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Katie at Dealership
Have a lovely day!
Evans Halshaw Renault Sunderland Customer Services
Reply from Evans Halshaw - Renault Sunderland
Hello Barry,
A big thank you for leaving us a review!
Have a lovely day!
Evans Halshaw Renault Sunderland Customer Services
Very efficient
Very efficient, with very helpful & friendly staff. Keep up the high standard's you set.
June 23, 2026
Reply from Evans Halshaw - Renault Sunderland
Hello,
A big thank you for leaving us this review!
Have a lovely day!
Evans Halshaw Brand Customer Services
professional polite and friendly…
Very professional polite and friendly first class service
June 18, 2026
Reply from Evans Halshaw - Renault Sunderland
Hello Graham,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Customer satisfaction
The company are always helpful and very informative they keep me well up to date with all work to be carried out on my vehicle always friendly communication is second to none that's why I return every year and I always will thanks to everyone
June 15, 2026
Reply from Evans Halshaw - Renault Sunderland
Hello Peter,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Renault Sunderland Customer Services
From the polite staff at booking car in…
From the polite staff at booking car in for service, we got sent a step by step video of the service of car showing us the car’s bodywork and explaining in detail. I found this really useful. Excellent customer service and really quick time.
June 16, 2026
Reply from Evans Halshaw - Renault Sunderland
Hello Donna,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Renault Sunderland Customer Services
Regular updates to keep everyone…
Regular updates to keep everyone informed of the current situstion
June 17, 2026
Reply from Evans Halshaw - Renault Sunderland
Hi Tracy,
I am sorry to hear of your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Evans Halshaw Renault Sunderland Customer Services
Excellent dealership.
June 15, 2026
Reply from Evans Halshaw - Renault Sunderland
Hello Gary,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Renault Sunderland Customer Services
Excellent service
June 9, 2026
Reply from Evans Halshaw - Renault Sunderland
Hello Diane,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Renault Sunderland Customer Services
Reply from Evans Halshaw - Renault Sunderland
Hello Gavin
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Professional
Professional , kind, helpful people on bot sales Perrie and service side Kerry. Thanks
June 4, 2026
Reply from Evans Halshaw - Renault Sunderland
Hi George,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Perrie and Kerry at Dealership
Have a lovely day!
Evans Halshaw Renault Sunderland Customer Services
The health check video was immensely…
The health check video was immensely worthwhile and the collection and delivery service was very helpful.
June 4, 2026
Reply from Evans Halshaw - Renault Sunderland
Hello Martin,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Renault Sunderland Customer Services
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