Evans Halshaw - Renault Sunderland Reviews 

The person at reception was very nice and kept me informed of what was happening

Quick, efficient, no problem.

Great service, kerri made booking seamless guys on day we're fantastic

Kept informed of progress and all carried out very professionally

Took my car in as there was a loud noise coming from the blower motor. Special mention to Kerry at the Sunderland Renault branch who got it fixed under the warranty

Easy to make appointment for work to be carried out on my car, friendly, helpful staff.
Work carried out to a high standard
Car returned washed and valeted
Great service from Evans Halshaw, Sunderland branch

Good telephone contact before and when complete.

Very friendly staff, i felt very comfortable talking to them, they were amazing.

Totally smooth process from drop off, to pick up. Harry was very good.

Brilliant, organised and friendly

After buying my last few cars from Stoneacre and having not so good a service with the last car I thought I would try evanhalshaw Sunderland dacia but becoming to wonder if I have made right choice. Ordered new car for delivery on September 1st beginning of July but have a few questions to ask. I have phoned new sales department 8 times to speak to person I dealt with to be told Ihe was busy and would get phone call back but no call back. Other times I get put on hold then get cut off. A Great start and that's before I get the car.

My dissatisfaction is mainly with the lack of clear communication, transparency and follow-through.

My husband attended the dealership and dealt with these matters on my behalf. He repeatedly requested complete information about a manufacturer campaign recorded against our vehicle. On several occasions, he was assured that the information would be sent by email, but nothing was received.

After raising the matter again in person, he was given a printout containing only one sentence stating that a campaign had been completed. The document did not identify the vehicle, provide the exact completion date, explain the fault or work performed, include a job-card reference, or clarify whether it was a safety recall or a product-quality campaign. It also did not confirm whether it was connected to another applicable UK recall or whether any campaigns remained outstanding.

I am not alleging that the campaign was not completed. My concern is that the documentation provided was insufficient to verify what had been completed on our vehicle, despite several reasonable requests.

I am also concerned about a recent visit for a service, MOT and investigation of an air-conditioning fault. We paid for an air-conditioning regas, and the invoice stated that everything had been rechecked. However, immediately after collecting the vehicle, the heater stopped producing warm air. No heating fault had existed or been reported before the visit.

A return appointment has been arranged, which I appreciate. However, I expect the fault to be investigated as a follow-up to the previous work, without an additional diagnostic charge. I also expect the cause and any corrective work to be properly documented.

I also purchased a new service plan. The service mileages listed in the plan appear significantly higher than would be expected from the vehicle’s current mileage and recorded annual-mileage estimate. My husband requested an explanation and an itemised comparison but was told that the charges could not be recalculated.

These may be theoretical manufacturer service thresholds rather than predicted mileages, but this should have been clearly explained when the plan was sold. I would also like confirmation of what each service includes, particularly whether any listed replacement parts include both the part and its fitting.

To restore my confidence, I would like:

1. Vehicle-specific written information about all applicable recalls or manufacturer campaigns.
2. A properly documented, no-charge investigation of the heater failure.
3. A clear explanation of the new service plan’s schedule, inclusions, cancellation terms and refund terms.

I would like to resolve these matters reasonably with Evans Halshaw. However, the repeated promises without receiving the requested information, combined with the inadequate documentation provided, have made the experience unnecessarily frustrating and reduced my confidence in the service received.

Amazing service. Faultless. A returning customer created

Good service. Allways helpfull

Customer service

Good service from start to finish from the service dept

R3nault service among the forums get a pretty poor press, Kerry and Katy in the service dept here are great, keep you informed, very helpful and attentive.

Each member of staff I dealt with were super helpful getting my needs dealt with thank you!

Went to Evans Halshaw Renault in Sunderland after a difficult time with another dealer & with a baby arriving in the next few days.

Sheldon sorted us out with a good car, quickly, without fuss. He really understood what we wanted and listened. He was transparent about everything and the car fits our needs at a reasonable price. We’d happily buy there again.