Evans Halshaw - Vauxhall Citroen Nottingham Reviews 

I purchased a vehicle from Evans Halshaw on 20 January 2026 after being assured by the salesperson that the car had been fully prepared in line with their advertised vehicle preparation standards. I had also raised dents I noticed in the initial video and requested these be resolved before travelling to collect the vehicle.
When I arrived at the dealership in Nottingham, the car clearly had not been prepared to the standard advertised or promised. There were still dents and scuffs on the alloy wheels, and the interior had a very strong smell of petrol. I was also told at the point of payment that the dealership would not accept credit card, despite this being listed as an accepted payment method on their website so watch out for this! I submitted a formal complaint on soon after, but communication since then has been extremely poor, with repeated requests for information and little follow-up from the customer service team.

Overall, the experience was extremely disappointing. The vehicle was not prepared as promised, the information provided was misleading, and the complaints process has been slow and frustrating. Given that I had followed their own process I wouldn't use this firm again to buy a car from.

Staff are great, very helpful when you call in. However can't get thru on the phone.
Digital service records for the app. Nottingham can't do this for Citroen.
Ask for System upgrade to be done when I serviced the car. Service team couldn't do this tried several times,need to book Car in again.
Car cleaned, very good

Excellent experience. Ronnie was extremely helpful, professional and patient. He explained everything, helped me find exactly what I was looking for and arranged for it to be brought down from Doncaster. He kept in touch via email, got everything ready for me and was so patient when I had issues getting my payment across.
I highly recommend ths service.

First time at Nottingham dealer for a service and recall work. All done without a problem.
Staff very helpful and answered all questions. I will be happy to go there again in the future.

Vauxhall Nottingham - A painless booking experience, they had the car ready before the agreed time, very pleasent staff that offered tea, coffee and biscuits and a great price that they benchmarked 3rd party garges, nearly 50% of the price of the dealer in Barnsley. It should have been a clear 5 stars, but however washed the vehicle it looked like they took a dirty cat and rubbed it over the surface, what a pity as everything else was so good, I would definatly go back.

My partner’s car had a battery issue immediately after we left the dealership. The car displayed an “Aux Battery Service” warning, so we brought it back right away. We were told that the issue had been checked, fixed, and that everything was fine.
Unfortunately, the exact same problem happened again later that very same day. At that point, it was obvious that nothing had really been fixed and that we had been misled.
We returned to the dealership again, but the experience was even worse. The manager was extremely dismissive and clearly uninterested in helping us. When we explained the situation, his attitude was basically “okay, okay,” as if he truly didn’t care at all.
This was especially disappointing considering that we have already bought three cars from this dealership. We made it very clear that, after this experience, we will definitely not be buying another one from them in the future — and yet, the manager showed no concern whatsoever.
Dealing with this manager was a terrible experience. I would strongly reconsider trusting this dealership, especially when problems arise after the sale.

I was a customer viewing and completing the paperwork for the car I chose. I worked with an employee named Rohan, and after all the procedures were completed, he asked me, "Is everything done? Do you want to pick up the car now?" I assumed he meant the car had already been sold, so I asked if I could pick it up tomorrow. He said he was busy tomorrow, so I rescheduled for the day after tomorrow. When I was almost at Birmingham and called him to ask if I could pick it up now, he said no and wouldn't sell it to me anymore. I don't know how they operate; they schedule customers to pick up their cars and then don't even call or email them to inform them when they're no longer selling. I don't regret the car itself, but I regret the effort and trust I put into them. They work like children. Terrible.

Extremely helpful people, I dealt with Chris Carter and Tim Bonniface, I had a few unexpected hiccups with some of my paperwork, but Chris guided me through everything and I was able to pick up my new car today as planned, which I'm delighted with!! Thankyou

Mr Simon watts
Made me feel comfortable
I was offered drink while waiting in between car salespecially
Monday and Wednesday &

Customer service was on form! Friendly staff and patient with me(especially with having a 3 year old with me) Chris was very helpful and explained anything I wasnt sure about. Would definitely recommend Chris and all the staff at Nottingham branch!

Poor service from the Team. They had been calling and chasing me to buy a car off them that's their job right?
However, did the Finance application and was told been deferred and will let me know the next day.
Somehow, I knew this is not the case. Since did not receive the call yesterday. I called them today and been told has been declined. FAIR enough!!
Could not call you yesterday , did not have your number. Only knew about it late evening, All lame excuses.
You are not beneficial to us and so we don't bother updating you.
Lets move onto the next catch.
Thanks Ronnie good work there mate!!

This complaint is regarding Evans Halshaw Vauxhall/Citroen Nottingham!! AVOID! AVOID! AVOID! This dealer at all costs. I was hoping there would be a resolution regarding my complaint but the managers and complaints team are all as bad as each other. If I could leave no stars I would. I recently purchased a used Mercedes from this dealer, I left a deposit to view in one week to allow them to prep the car, my sales associate was “Rohan” who advised me car was ready for Saturday viewing, mechanical prep was complete and all prepped ready. When I arrived Rohan was busy and It all felt like an inconvenience, I was sent to car on my own and had to request his attendance and attention, I noted the car had not been prepped or valeted and was quite dirty, in and out. I was told they don’t valet until sale, ridiculous expecting you to decide on a dirty car, firstly, how can you assess the paintwork? However, as I have bought several of this brand mainly from main dealer I know the car and decided to consider purchase. I told Rohan I would return following week to pick up allowing them to valet. I had driven 1.5hrs but was prepared to return. However I was encouraged to take the car and take to local dealer for wash/valet, I raised concerns, reassurance was given dealer played on the fact I would have to drive the distance again, Rohan made it sound so simple. The free 5 day insurance they couldn’t sort so I had to insure on the day at a premium cost, if Im honest it was as if they wanted the car gone that day and had put little effort into the sale. I repeatedly asked about MOT and realised when I left that he hadn’t updated me , I had to google this info, I asked for service history was told to check the car. Rohan was more interested in selling the add on’s, obviously for the commission. We drove the car home, son popped bonnet and the air intake hose was hanging off I rang Rohan to be told to tell the local dealer when we take it to valet, they would sort, at no time did he offer to contact them or indeed for me to return the car, he did however say that it could have happened on way home, shocking!! Please explain how this was missed by mechanics when doing the prep and the pre sale checks, it was hanging off and had clearly been like this for a while. No customer service at all!!! Car was taken to the local dealer who I have to say were great, ordered part and redid checks, however they wouldn’t valet as too dirty in and out and said it needed a professional detail and car was not fit for sale and shouldn’t have been handed to me this way. I have contacted there used sales manager , he is a waste of time lots of platitudes but no resolution just an insulting gesture of goodwill of £50 towards the £150 I had to outlay. All I am after is the £150 owed to get the car to the standard it should have been sold at as advised by the local dealer who have supported me all the way. I have raised a complaint regarding this with head office, they supplied an email stating they would contact me in 48 hrs, 3 weeks on Im still waiting!!! There is other negative feedback on this site with same complaint so this is clearly a pattern, I do think that the positive feedback stated is falsified as I have spoken to a few people who have had negative experiences with the dealer. Please AVOID! AVOID! AVOID! I will be selling this car asap as I have no faith that the extended warranty is worth the paper its written on.
This has to be the worst experience I have had for car purchase, and i have changed my cars a lot over the years. I handed over nearly £20,000 cash to be treated so badly, I stupidly avoided better cheaper cars from the independents thinking they were more risky how stupid was I, lesson learnt!!!

So an automated message and forget that you still have not addressed the issue!!!!

Polite service people. Kept me up to date on the progress of my vehicle service. Kept making me a coffee and asking if I was comfortable. We had the 2 minutes silence, which everyone from office staff to mechanics came into the showroom to show their respect. I was very impressed.

Worse deal ever, they promised me a parcel shelf as it was missing, over a month and yet nothing! Not to mention that the salesman is not even responding my daily mail!

Not truthful in telling about defects in the used car. I bought Toyota BZ4X which had problem with adjusting the side mirrors, especially it's automatic closing and opening function. On my complaint, they told me to contact Toyota for it. Actually it is their responsibility to release the car to buyer fully functional.

Secondly, they didn't have the second key which they told me to give later and now they are delaying in that including the V5, I have been waiting for since the 3rd of October 2025. Not Fair and Caring Customer service!

Absolutely awful. Booked a test drive in a car that was unroadworthy and unsafe to drive. Ended up driving a dangerous car with a shock absorber gone. Turns out everyone knew apart from the guy selling it to me. Then it’s fixed and prepped for a test drive again on the Friday, turned up, car is filthy after a “valet” there’s chunks missing out of the paint work, scuffs all over the alloys. Here’s the kicker, the manager swore by his best salesman Simon saying he is the best they’ve got, my partner asked Simon some basic questions on the car we were viewing and 3 times Simon didn’t know the answer to a question. We asked Simon if the car had “keyless entry” Simon’s response was “what’s that?” Embarrassing moment after embarrassing moment after embarrassing moment. The car is still in no fit state of use, turns out they sold it without even checking to do an update that I cannot do at home myself. Please avoid at all costs, I know these aren’t up there with the rest of the brands but wow, if Simon is the best they’ve got, that shows you the ordeal we’ve had. So poor it’s become comical. They clearly didn’t care, it showed in every single step they took. Simon booked me in for an MOT, turns out he couldn’t book me in for an MOT, says he has to manually take all of the cars around to the technicians himself (yes even on his days off otherwise no one looks after his desk whilst he’s away.) I rang up one day whilst Simon was off (again didn’t think to mention this to me the day before when we spoke) and the chap who answered the phone sounded like he was underpaid to be there, when I asked who’s looking after Simon’s desk whilst he was away and the chap said “how am I meant to know that?” As useful as a chocolate fire guard. Shocking management, shocking performance, utterly embarrassed I came here being truthful.

Disappointing response and no accountability!

After leaving a previous review from the terrible service and lack off from Ronnie I thought at bare minimum it would’ve been taken on board. However this isn’t the case!

Rather then apologise and try to turn this around as I’ve clearly said I’m still looking for a car he requested me to, via email amended or delete my previous review! Amend to what? I’ve missed out on a car I waited ages for and I gave you all the tools needed to find me another car but your more bothered about me remove a review. I give up giving you opportunities to help me buy my next car.
My deposit which I was told I’d have returned in still waiting for back so I advise anyone if you have Ronnie don’t leave a dep on a car or ask for another sales advisor.

Lost a customer!

Despite my car being less than 4 years old, it developed a fault and required a new engine. Sarah at EH was brilliant at helping me negotiate the process with Vauxhall, and eventually gaining their approval to replace the engine FOC for myself. During the wait for a new engine, a courtesy car was made available to me, so I was never without a vehicle.
My car was returned after the engine was fitted, the MOT and Service was also carried out while the car was in the garage, the car was also valetted. Great service. Thank you Sarah

Worst Customer Service I have ever experienced.
We purchased a car back in May 2025 and there were a couple of issues with the car which the salesman Rohan promised he would replace. He claimed they would take a couple of weeks to arrive so we were happy to take the car away and return when the parts arrived.

Since then we have constantly been fobbed off and Rohan is not answering emails or phone calls. Over 3 months of continuous phone calls and emails we have still not had our car rectified.

We are now going to have to seek legal assistance against this garage. AVOID THIS GARAGE AT ALL COSTS!!!!!!! Their promise means nothing!!!!!

My car was overheating so I took it to Evans Halshaw without an appointment. He realised that, as the car was overheating, I would have to leave it with him even though there were no available appointments for a week. He agreed to book it in for Monday (this was Friday) but went out of his way to make it clear that he was not promising that they would work on it on Monday. On Saturday morning I had a call from them saying that they had looked at the car, worked out what was wrong with it and had an estimate for the repairs. Everything was sorted by Wednesday morning. I appreciated both the speed with which the work was done and the fact that he didn’t overpromise and raise false expectations.