Evans Halshaw - Vauxhall Falkirk Reviews 

415
TrustScore 3.5 out of 5

3.6

Laurieston Road, Grangemouth, FK3 8XX Falkirk, GB


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Rated 5 out of 5 stars

What a great experience from beginning to end with Bryan! Quick call back after an online enquiry. Appointment set, nice greeting on arrival, no wait. Bryan knew his stuff, listened to what we wanted,... See more

Company replied

Rated 5 out of 5 stars

Reception staff very friendly and helpful. Full health check carried out which I wasn’t expecting as van was recalled for a timing belt/chain issue. Very impressed with level of service.

Company replied

Rated 5 out of 5 stars

I had my 3rd servicing at Grangemouth branch. Immediately seen to. Option to stay in the lounge area or go to local cafe, which I did. All went top plan. Took 2 hours which they said in advance... See more

Company replied

Rated 5 out of 5 stars

Outstanding help and advice from Bryan McKee with my next Motability car, who went over and above all expectations to help me this week. He literally moved mountains for me to get the car I needed (Va... See more

Company replied


Company details

  1. Car Dealer

Written by the company

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Contact info

  • Laurieston Road, Grangemouth, FK3 8XX, Falkirk, United Kingdom

  • 01324 673300

3.6

Average

TrustScore 3.5 out of 5

415 reviews

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3.6

All reviews

(415)

5,575 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 Star experience from Kerry this is my…

5 Star experience from Kerry this is my 4 th car from him really helpful patient and knowledgeable thank you again

May 10, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Falkirk

Hello Ewa,

Kerry will appreciate this positive review.

Thank you, and happy motoring!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great team!!!

Dealing with the used car team was a very easy and stress free experience thanks very much will definitely be back new car is great!!!

May 9, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Falkirk

Hi Stephen,

We appreciate you taking the time to review us!

I am very pleased everything was handled to your satisfaction!

Enjoy your day!
Evans Halshaw Customer Services

Rated 1 out of 5 stars

I bought a car that had a fault they…

I bought a car that had a fault they were helpful but the fault developed the second day of ownership. I took it back they wanted to repair it they changed battery but it hasn't fixed the fault it still comes on.

April 17, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Falkirk

Hi Sat,

Thank you for taking the time to review.

I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.

If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com

Thank you,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Car was in for service needed some work…

Car was in for service needed some work which got carried out in good time I didn’t mind as I had a courtesy car whilst I waited thanks again

May 8, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Falkirk

Hi Daniel,

At Evans Halshaw we sincerely value your review.

Thanks for such a positive rating!

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great service again from Daniel when…

Great service again from Daniel when choosing my new car. See you again in 3 years time!!!!!!!

May 6, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Falkirk

Hello Toby,

Daniel will appreciate you leaving this a review - thank you!

Have a nice day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Excellent Customer Service

Finding myself in urgent need of a new (used) car one Saturday in April I went to Evan Halshaw Falkirk. I had seen the car on Auto trader and wanted to test drive it. Dealing with Kerry the salesman made the whole experience stress free and straight forward. I wanted to buy the car and have it delivered on the Monday. Kerry made this possible and with the help of Andy my car was delivered, as promised, on Monday 15 April at lunchtime.
This is my second car from Evan Halshaw but first time at the Falkirk branch. I would recommend this garage.

April 13, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Falkirk

Hi Paulene,

Thank you so much for the review.

We're thrilled that you had such a positive experience with both Kerry and Andy.

We hope that you'll consider us again in the future.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Top Service as always

We have been using Evans Halshaw for years when we need a new car. Top class service anytime.
My latest car's engine warning light came on after 3 weeks while on a journey from down South. One call to Evans Halshaw and the car was booked in within a few days to have it investigated. Courtesy car was waiting for me when I dropped it off and my own car was ready by lunchtime in time for me to go to work. Technicians video was sent to my mobile highlighting all was good and the software update had been carried out.
Outstanding service as always.

April 17, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Falkirk

Hello Gordon,

We are happy to see that your recent visit to Evans Halshaw has been a positive one!

The dealership is always available for any assistance that you may need.

Thank you for taking the time to leave us your rating!
Evans Halshaw Customer Services

Rated 1 out of 5 stars

Bought a car from their Falkirk branch…

Bought a car from their Falkirk branch had loads off issues over now 6 months on the car is still faulty and no help from them they now blank me they sold me a service for £100 and a can’t use it and asking for money back refused was told car had a full service and MOT it never hsd
After getting response from Evans Halshaw that was lies management have never helped they blank you and have been very aggressive over the issues and NEVER offered to make things right

June 30, 2023
Unprompted review
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Reply from Evans Halshaw - Vauxhall Falkirk

Hi Graham,

The management team have contacted you regarding this and you have been given a response in regards to your complaint.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

I have used the Falkirk branch for a…

I have used the Falkirk branch for a couple of years now for my services on my insignia. Excellent customer service through out with a follow up courtesy call to make sure I'm happy with the work carried out. I'm very happy with the service I receive. Thank you Falkirk branch.

April 11, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Falkirk

Hello Kenny,

At Evans Halshaw we sincerely value your review.

Thanks for such a positive rating!

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Delighted with the service received…

Delighted with the service received over a 3 day period buying a car from here Kerry was a honest and very helpful salesman...would definitely recommend him and also Robert for helping with the the finance side of deal..guys were fab 👌 x

April 12, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Falkirk

Hi Susan,

Thank you very much for giving us five stars, that's amazing.

We're so happy Kerry and Robert delivered a great service for you.

Take care and enjoy your car.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Staff are very pleasant

Staff are very pleasant, and couldn’t do enough to help and answer all the questions I had. Go out their way if they aren’t sure to find the right answer. Very satisfied.

April 11, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Falkirk

Hi Shelley,

Thank you very much for the 5* review!

We value your feedback and take pride in providing the best possible customer service!

Thanks again!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Helped me out of a tight spot

Helped me out of a tight spot by squeezing in an MOT booking at very short notice..... called at 1545 and MOT arranged for next day, can't ask for any better than that! Continuation of good service I've experienced in the past, definitely on my shortlist when new car time comes around again. Thank you Evans Halshaw 😊

April 4, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Falkirk

Hi,

Thank you for taking the time to leave us this fantastic review!

We strive to provide excellent customer service at the Vauxhall dealership in Falkirk.

Thanks again!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Excellent Customer Service - Buying a used car

Evans Halshaw - Vauxhall Falkirk
The selling Team of both Kenny and Bill were really helpful and went out of there way to assist me with buying a used Vauxhall Astra. The deal was sorted in an efficient manor, customer service was brilliant from the point of the test drive, Discussing financial deal options, warranty packages and the handover of the car, allowing me another test drive and going through all the cars gadgets prior to me driving away with my car. The car was in immaculate condition and had been well valeted.
I would defiantly recommend Evans Halshaw - Vauxhall Falkirk to my friends and family if they were purchasing a new or used car.

March 10, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Falkirk

Hi Jamie,

Thank you for rating our dealership with five-stars.

It's great to hear of your experience with Kenny and Bill at the Vauxhall dealership in Falkirk.

Thank you for sharing this with us!

We hope you enjoy driving your new Vauxhall Astra.

Best Regards,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Wonderful service from Evans halshaw…

Wonderful service from Evans halshaw Grange mouth. Very efficient.

March 4, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Falkirk

Hi Mr Sneddon,

Thank you for your positive review.

We're always happy to help!

Have a great day!
Evans Halshaw Customer Services

Rated 1 out of 5 stars

Parts

Grangemouth , Absolute shambles was left waiting for 15mins then shunted round to the parts department who were less than helpfull , even suggested I try a competitor

February 27, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Falkirk

Hi,

Thank you for your review.

We're disappointed to hear that you do feel this way. It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.

I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

Thank you,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent, van booked in for service, kept fully updated.

February 9, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Falkirk

Hello Chris,

Thank you for choosing Evans Halshaw!

All the best!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Ordered a new Vauxhall grandland on…

Ordered a new Vauxhall grandland on 21st December. Couldn’t speak higher enough of Brian who helped us and sorted out a test drive for us. Very easy to speak too, down to earth nice guy. Cannot wait for our car to come!

December 21, 2023
Unprompted review
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Reply from Evans Halshaw - Vauxhall Falkirk

Hi Sam,

Thank you for leaving us this review.

We strive for 100% satisfaction, so it’s great to see you had such a positive experience with Brian.

Have a lovely day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Outstanding service as always from the…

Outstanding service as always from the aftersales department. Well done and I will always recommend you you to everyone I know 🤩

February 7, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Falkirk

Hi Joanne,

Many thanks for taking the time to provide us with this review.

We love to see such great feedback!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great experience, would recommend!

What a great experience from beginning to end with Bryan! Quick call back after an online enquiry. Appointment set, nice greeting on arrival, no wait. Bryan knew his stuff, listened to what we wanted, friendly but professional. Upheld an Evans Halshaw offer and gave us options on cost with colours, deposits etc. Didn’t BS us! Car bought! Would recommend Falkirk and Bryan McKee.

February 3, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Falkirk

Hi Linda,

Thank you for your feedback.

We pride ourselves on treating our customers with respect and demonstrating professionalism at all times.

We will ensure that Bryan receives the recognition they deserve and forward this to the management team for you.

Evans Halshaw Customer Services

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