We picked up our new car today, the whole experience was seamless from start to finish. The staff are very welcoming friendly and helpful, we dealt with Sam Jacob and Iain, they were all very helpful... See more
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Alex was amazing at helping us find the right car to suit our family, offering us help and support through every step of the way, offering good advice. Helpful, friendly, supportive. 5* for the ho... See more
Company replied
Easy online booking, smooth check‑in, and really friendly staff. They listened and worked hard to get my service and MOT done within the time I needed. Much appreciated and highly recommended.
Company replied
Avoid! Evan Halshaw Gateshead! Purchased a virtually brand new Astra Ultimate PHEV, I should have had sense when they said they were returning it back to Vauxhall. I purchased in March 25, more or les... See more
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Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Saint James Square, Felling, NE8 3RG, Gateshead, United Kingdom
- 0191 477 8595
4.7
Excellent
757 reviews
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Reply from Evans Halshaw - Vauxhall Gateshead
Hi James,
We're so glad that you felt like you were part of our family!
Thank you for your wonderful feedback; it means a lot to Alan.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Vauxhall Gateshead
Hi Leslie,
We appreciate you taking the time to leave us this fantastic review.
Evans Halshaw Customer Services
Fantastic service from the team
Fantastic service from the team, from the moment we noted our interest in the vehicle we were called and the sale went through seamlessly.
Sam and the team do an amazing job at ensuring you are satisfied with your purchase and I wouldn't hesitate to use their services again in the future.
June 10, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hi Lyndsey,
We appreciate your positive feedback and the 5-star rating!
We are delighted to hear that you were satisfied with the seamless sales process by Sam.
It's great to know that our team ensured your satisfaction. We value your recommendation!
Evans Halshaw Customer Services
Reply from Evans Halshaw - Vauxhall Gateshead
Hi Karolina,
We're happy to hear that your experience was easy, and we appreciate your positive feedback!
Evans Halshaw Customer Services
Dave was great
Dave was great. Very friendly and professional. Great communication during the whole process. Thanks
May 21, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hi Kirsty,
We're happy to hear that you had a positive experience!
We appreciate you mentioning the clear communication provided during the process.
Thank you for your feedback about Dave.
Evans Halshaw Customer Services
Seemless communications and a great…
Seemless communications and a great bunch of people who are always happy to help. Lewis dealt with my service on this vist, keeping me informed with no pushy upselling. I always feel valued as a customer.
May 19, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hello Beth,
We're happy to hear that our communications were seamless and that you found Lewis to be helpful.
We appreciate your recognition of our no-pressure approach and that you feel valued as a customer.
Thank you.
Evans Halshaw Customer Services
Took my car in for a service and the…
Took my car in for a service and the whole process was so easy and staff really helpful
May 20, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hi,
We appreciate you taking the time to leave us a review.
We're so glad the service was easy and our staff were helpful.
Evans Halshaw Customer Services
Full Service review
Quick and informative experience for my recent service. Lewis was very helpful and kept me up to date, along with the contact around 2 year brake fluid change.
May 9, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hi Mark,
We're glad you found the service quick and informative, and that Lewis was helpful in keeping you updated.
We strive to provide excellent customer service and are pleased to hear that our efforts were appreciated.
Evans Halshaw Customer Services
Alex and Iain were very helpful
Alex and Iain were very helpful. The whole process was quick and smooth.
May 6, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hi Adam,
It's wonderful to know that Alex and Iain provided such excellent service.
Evans Halshaw Customer Services
David looked after us from start to finish
David looked after us from the moment we walked in, purchased same day and car picked up the day after, very helpful and informative and cares about his customers.
May 2, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hi Joshua,
It sounds like you received excellent service from David.
We strive to provide exceptional customer care, and we're delighted to know you felt well looked after.
Evans Halshaw Customer Services
Travelled down from Scotland to buy a…
Travelled down from Scotland to buy a car from Alex, top man and great service and communication throughout.
May 2, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hi Andrew,
We are delighted to hear that you had a positive experience with Alex.
We appreciate your business and hope you enjoy your new car.
Evans Halshaw Customer Services
Great service as always
Great service as always, Meghan goes the extra mile in making sure you are kept up to date with the vehicles progress.
Car was booked in for a major service, highly recommend Evans Halshaw Gateshead
April 30, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hi Stuart,
Thank you for your kind words and 5-star rating!
We are delighted to hear that you had a positive experience and that you were happy with the service you received from Meghan.
We are thrilled that you recommend our services and appreciate your feedback.
Evans Halshaw Customer Services
Great Experience
great care whilst looking for and buying a car! all questions were answered fully and very informative, with a special thanks to Alex and Ben for being so lovely and very efficient with their service
would definitely come back in the future, and would recommend to anyone
April 30, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hi Scarlett,
Thank you for your kind words and 5-star rating!
We are delighted to hear that you were happy with the service you received and found Alex and Ben informative.
We appreciate your feedback and are glad you would recommend our business to others.
Evans Halshaw Customer Services
Amazing service from start to finish Alex done a really good job 10/10
Amazing service from start to finish Alex
April 30, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hi Carol,
Thank you for your kind words about Alex.
We are delighted to hear you had a positive experience.
Evans Halshaw Customer Services
On a recall by Vauxhall for oil…Vauxhall recall
On a recall by Vauxhall for oil injector
Don’t know if the injector was done as I was told it had only had a oil and filter change done
Also told engine undertray was damaged but couldn’t see this on video
I checked undertray and found it looked ok but was covered in old engine oil also front tyres had old engine oil on them no service book was filled to say what had been done even though I was told to leave it Did try to sell me a service plan though. Needless to say I won’t be going back
April 28, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hi,
We understand your frustration with the service you received.
It's important for us to provide accurate information and ensure our customers feel confident in the work we perform.
We're sorry to hear that you were not provided with clear communication regarding the oil injector recall and the engine undertray.
Evans Halshaw Customer Services
Effortless from phoning up to picking…
Effortless from phoning up to picking the car up. First class service Alex & Jackson
April 22, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hi,
It's wonderful to know that our team, including Alex and Jackson, provided you with such a seamless and enjoyable experience.
Evans Halshaw Customer Services
Third car from this garage
Third car from this garage, our go to place! Easy process to upgrade my car. In and out real quick and driving the new car a week later (even over the Easter weekend) Great service from start to finish from Alex!
April 22, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hi Kerrie,
We're thrilled to hear about your positive experience, especially with the smooth upgrade process and the quick turnaround time.
We're proud of our team's dedication to providing excellent service, and we're glad Alex was able to assist you so well.
Evans Halshaw Customer Services
Sadly this is an ongoing saga.
Sadly this is an ongoing saga, the company definitely giving the impression that they do not want to see me. It took a lot of persistence to get the car back in after purchase to look at the faults and then they deny any exist. One fault is supposed to be corrected but I have not yet had opportunity to road test and check. I am still awaiting the service history which seems to have been mysteriously mislaid.
April 15, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hi Chris,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@evanshalshaw.com and we will ensure to put you in contact with the leadership team.
Thank you,
Evans Halshaw Customer Services
I would never ever buy another car from…
I would never ever buy another car from here,had a warning light on dash after 10 days of buying the car for them to say it’s not covered in the warranty I argued that’s it’s covered in the 3 month warranty when you first buy the car so they done a forced regen on the car,6 weeks later same fault ,they have done another forced regen and said it’s had an update as well which was a lie as I checked this on the car hasn’t had one since 31/01/2025 I can’t complain about Alex the salesperson but the service team are useless told me the car was at another garage across the road but I’m linked to car so knew it was parked at Evans halshaw all day as it tell me when it was driven as well have screen shots to prove this
April 17, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hello Sarah,
We understand your frustration with the recent issues you've experienced with your car.
We strive to provide excellent customer service and are sorry to hear that you've encountered difficulties with the warranty and service team.
We appreciate you bringing this to our attention and will ensure your feedback is shared with the relevant team.
Evans Halshaw Customer Services
Good service from alex
April 15, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hi Hamidullah,
Thank you for your kind words about Alex.
Evans Halshaw Customer Services
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