We picked up our new car today, the whole experience was seamless from start to finish. The staff are very welcoming friendly and helpful, we dealt with Sam Jacob and Iain, they were all very helpful... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Alex was amazing at helping us find the right car to suit our family, offering us help and support through every step of the way, offering good advice. Helpful, friendly, supportive. 5* for the ho... See more
Company replied
Easy online booking, smooth check‑in, and really friendly staff. They listened and worked hard to get my service and MOT done within the time I needed. Much appreciated and highly recommended.
Company replied
Avoid! Evan Halshaw Gateshead! Purchased a virtually brand new Astra Ultimate PHEV, I should have had sense when they said they were returning it back to Vauxhall. I purchased in March 25, more or les... See more
Company replied
Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Saint James Square, Felling, NE8 3RG, Gateshead, United Kingdom
- 0191 477 8595
4.7
Excellent
757 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service and good customer care
May 13, 2026
Reply from Evans Halshaw - Vauxhall Gateshead
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Not a good experience
Rang about a £17k 4 yr old Quasqui and was told it had been a Motability vehicle. Travelled 70 miles to test drive, and was told it had just been valeted and I had to sit on a cardboard sheet. The salesman drove out of the forecourt, then I took over. Proceeded to get out of the passenger side with a wet bottom!
We currently have a Quasqui, same model, and this was an upgrade. However I was trading in an immaculate car which had been well looked after with no marks.
The inside of the vehicle was disgusting, I'm sure the previous occupant's DNA was still on it. I assume that's why it was re valeted before we arrived - there were marks on all the leather trim and food in the buttons.
Back on the forecourt we inspected the vehicle and found the rubber split on the brake pedal (this should have been an MOT failure), a loose wire hanging from the passenger door, and I queried the mis matched colour of the boot not matching the body of the car. Both were white, but different shades. I was told the car had had rear end damage. The salesman then bluntly told me, he didn't think this was the car for me! He told my husband there would be someone who would buy that car, not bothered about the issues I raised. He also said he was under the impression we had gone to definitely buy the car.
Well Alex, we had gone to definitely buy a car, and as soon as we left your forecourt we visited Lookers Nissan where we bought a lovely, immaculately presented Quasqui Tekna, same year, same price, which we collect tomorrow. So yes, we were definitely looking to buy, just not your car or your attitude.
May 9, 2026
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hello,
Thank you for taking the time to rate the experience you have had with Evans Halshaw Brand. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at help@evanshalshaw.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Evans Halshaw Brand Customer Services
They serviced my car well. Super efficient too, Harvey on the desk was super helpful…
Harvey on the desk was super helpful and explained everything clearly .
May 14, 2026
Reply from Evans Halshaw - Vauxhall Gateshead
Hello Erica.
Harvey will appreciate you leaving this a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Gateshead Customer Services
Dave Williams
Dave was a breathe of fresh air. Friendly and straight to the point. No messing around which I personally like. He went above and beyond to get the car ready for me at short notice.
May 9, 2026
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hi.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Dave at Dealership.
Have a lovely day!
Evans Halshaw Vauxhall Gateshead Customer Services
Reply from Evans Halshaw - Vauxhall Gateshead
Hello Samantha.
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Gateshead Customer Services
Always check and inspect the work after…
Always check and inspect the work after getting anything done at this garage Lots of packaging material left in the boot and on the newly supplied shelf.
My repair / damaged parts needed / replacements was such a task. Eventually after many phone calls and a final visit was i only able to get my car sorted (only after having the car for 5 weeks) i am dreading another visit if the car needs further works done. The only thing stopping me marking this company down to a 1 star was the extremely helpful, friendly and professional young guy on parts and service desk.
May 6, 2026
Reply from Evans Halshaw - Vauxhall Gateshead
Hello Anthony,
Thanks for sharing your feedback on your experience with Evans Halshaw Vauxhall Gateshead. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Vauxhall Gateshead Customer Services
Lewis keeps you up to date how my car…
Lewis keeps you up to date how my car is progressing also a great garage and great staff
May 5, 2026
Reply from Evans Halshaw - Vauxhall Gateshead
Hello Melvin,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Communication.
April 29, 2026
Reply from Evans Halshaw - Vauxhall Gateshead
Hello Nick,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Great service and communication from Dave
Great service and communication from the sales rep
May 4, 2026
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hello,
Thanks so much for your positive feedback and for choosing us. We're glad your experience was a good one and we'd love to know what could have made it a full five stars next time. We're always looking for ways to improve, so your insight really helps us keep raising the bar.
Evans Halshaw Brand Customer Services
Staff were very helpful and…
Staff were very helpful and informative.
All work was completed on time and I was kept informed on all ongoing procedures.
April 23, 2026
Reply from Evans Halshaw - Vauxhall Gateshead
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Very poor service
Very poor service.
Booked car to do some work on Saturday, the guy on the desk didn't care at all. They were supposed to check few things, that are included in the price. When came to collect the car, it turned out that they didn't check anything because they couldn't access it (they said there was an object in a way, that can be moved easily, they just didn't bother). They didn't call to clarify about moving it or to notify that it is an issue (they said they would). When we asked why they didn't call, the guy changed his answer and said they didn't have enough time to check the things that they were suppose to and still charged us for the work they didn't do. Why even book us on the day when you dont have enough time to do all the work you meant to?
Will not recommend and will not be coming back.
April 18, 2026
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hello,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
Always great service
Dealt with the garage twice for the purchasing and trading in of cars and used the service part for the first time, all members of staff are lovely and really helpful
April 30, 2026
Reply from Evans Halshaw - Vauxhall Gateshead
Hello Jenna,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Gateshead Customer Services
The importance of warranty on a pre owned car
I have to say Harvey and Adam were outstanding. Excellent communication and customer relations. Very helpful. Couldn't fault them. Problem solved. And a successful outcome. Thankful for warranty.
April 28, 2026
Reply from Evans Halshaw - Vauxhall Gateshead
Hello Lisa,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Very friendly and professional.
Very friendly, professional staff. Nice clean showroom. All work carried out to a high standard.
One disadvantage is the removal of car collection and return which can cause problems for customers who work or find it difficult to travel to the garage.
April 29, 2026
Reply from Evans Halshaw - Vauxhall Gateshead
Hello Julie,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at help@evanshalshaw.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Evans Halshaw Brand Customer Services
Polite and helpful staff
April 17, 2026
Reply from Evans Halshaw - Vauxhall Gateshead
Hello William,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Gateshead Customer Services
All the staff were friendly and helpful…
All the staff were friendly and helpful especially Dave the salesman who looked after me, giving me great advice and customer service finding me the perfect car and at a great deal.
Definitely recommend this garage 5 star service.
April 29, 2026
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hello Sandra,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Gateshead Customer Services
Reply from Evans Halshaw - Vauxhall Gateshead
Hello Julia,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Alex made the whole process so smooth…
Alex made the whole process so smooth and I got my lovely new VW which I’m so pleased about! Appreciate all of the help and support and would definitely recommend!
April 25, 2026
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Alex at dealership.
Have a lovely day!
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Vauxhall Gateshead
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with our team at dealership.
Have a lovely day!
Evans Halshaw Brand Customer Services
I bought acar today and it was a smooth…
I bought acar today and it was a smooth transaction. David Williams was very helpful. I would be happy to deal with him again.
Sharon
April 22, 2026
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hi Sharon,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with David Williams at dealership.
Have a lovely day!
Evans Halshaw Vauxhall Gateshead Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.