Evans Halshaw - Vauxhall Kilmarnock Reviews 

328
TrustScore 4.5 out of 5

4.5

1 Victoria East Road, KA1 3XJ Kilmarnock, GB


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Rated 5 out of 5 stars

Booked car in for a service using the website. Range of different types of service are available. Customers do need to specify that they have a service plan in place. At the time of writing there wa... See more

Company replied

Rated 5 out of 5 stars

I had a really positive experience buying a used car, and trading in my own, with Gary Mckendry, who dealt with all matters with professionalism and integrity. From my first phone call, I felt reassu... See more

Company replied

Rated 5 out of 5 stars

Bought a van from the Kilmarnock branch in July 2026. Excellent service from day one of contact right through to aftercare. An orange service light appeared during the drive home to Northern Ireland t... See more

Company replied

Rated 1 out of 5 stars

Beware the highwayman!! taken in with their fair offer, then they proceeded to inspect my car to find nothing but fault, needless to say after this ordeal, my car was worth nothing like the origina... See more

Company replied


Company details

  1. Car Dealer

Written by the company

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Contact info

  • 1 Victoria East Road, KA1 3XJ, Kilmarnock, United Kingdom

  • 01563 575500

4.5

Excellent

TrustScore 4.5 out of 5

328 reviews

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4.5

All reviews

(328)

5,349 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly and effi

November 27, 2025
Unprompted review
Evans Halshaw - Vauxhall Kilmarnock logo

Reply from Evans Halshaw - Vauxhall Kilmarnock

Hello Barr,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

I have been taking my Mokka to get…

I have been taking my Mokka to get serviced an MOT carried out for a number of years now. No complaints at all

October 21, 2025
Unprompted review
Evans Halshaw - Vauxhall Kilmarnock logo

Reply from Evans Halshaw - Vauxhall Kilmarnock

Hi Paul,

We're so glad to hear that you've consistently had a great experience with your Mokka's service and MOT.

Evans Halshaw Customer Services

Rated 1 out of 5 stars

Hearing chat round about and from…

Hearing chat round about and from office staff and mechanics, we were quoted 1700 plus to fix it. New headlamps and a bulb out which was the main expense. We found out the garage wanted our car and number plates. Which they thought were private. They sent the apprentice out to buy our car. We took the car home and spoke to my mechanic. Who stated no bulb out ., no new headlights needed just the lens buffed . The rest he will review. Next week. So no I don't rate liars. Who lie just to get your car. Bunch of thieves and liars.

October 17, 2025
Unprompted review
Evans Halshaw - Vauxhall Kilmarnock logo

Reply from Evans Halshaw - Vauxhall Kilmarnock

Hi Caroline,

Thank you for taking the time to review.

I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.

If there are any outstanding issues you have that you need addressed, please contact us on service.followup@evanshalshaw.com

Thank you,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Mokka

Marlo was great. Very helpful

October 15, 2025
Unprompted review
Evans Halshaw - Vauxhall Kilmarnock logo

Reply from Evans Halshaw - Vauxhall Kilmarnock

Hi James,

We are happy to hear that the service was helpful from Marlo.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great Service

Everything was easy from initial booking to booking the car in to collecting the car excellent service.
Linda explained everything clearly.
Would definitely recommend.

October 13, 2025
Unprompted review
Evans Halshaw - Vauxhall Kilmarnock logo

Reply from Evans Halshaw - Vauxhall Kilmarnock

Hello Frank,

We appreciate you taking the time to leave us a review.

We're happy to hear that you found everything easy, from booking to collection, and that you received excellent service.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Car Service

Popped my car in for it's second service and had great service from start to finish. Communication was very clear and Linda at the service desk walked me through everything and confirmed prices with me when I dropped off my car. My car was serviced much quicker than I was expecting and there was no hassle in picking it up afterwards. Payment was straightforward and simple and my car was in excellent condition when I was handed back the keys, freshly washed and vacuumed!
Great experience all round

October 8, 2025
Unprompted review
Evans Halshaw - Vauxhall Kilmarnock logo

Reply from Evans Halshaw - Vauxhall Kilmarnock

Hello Louise,

We appreciate you taking the time to leave us a review!

We're happy to hear that you had a great service experience, from clear communication from Linda to straightforward payment.

It's great to know your car was serviced quickly and returned in excellent condition.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

First I got a great deal and second I…

First I got a great deal and second I was well guided through the whole process of buying my car by sales rep Marlo

September 17, 2025
Unprompted review
Evans Halshaw - Vauxhall Kilmarnock logo

Reply from Evans Halshaw - Vauxhall Kilmarnock

Hi Alistair,

Thank you for leaving us this review.

We strive for 100% satisfaction, so it’s great to see you had such a positive experience with Marlo.

Have a lovely day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Good quality service

As usual the service I received pleasant staff, top class all round class work and once again a very satisfied customer.

September 16, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Kilmarnock

Hi Danny,

Your review is a valuable gift to our team. Thank you for sharing your positive experience and for being a fantastic customer.

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Mark very helpful and advised well how to…

Mark very helpful and advised how to sort problem with slow leak from wheels. Ross picked car up from home and returned when it passed MOT and was serviced cleanly. Thank you everybody.

September 16, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Kilmarnock

Hi Alan,

Thank you for your positive review.

We're always happy to help!

Have a great day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Marlo is an excellent member of your…

Marlo is an excellent member of your company. Very knowledgeable and helpful. Always recommend Vauxhall Kilmarnock to friends and family - another reason why I have came back to get a new car! Fantastic service.

August 28, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Kilmarnock

Hello Michael,

We're happy to hear that you received fantastic service and found Marlo to be knowledgeable and helpful.

We appreciate you recommending us to friends and family!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Excellent Standard of vehicle care

Friendly professional staff who were knowledgeable and provided me with a comprehensive review of the issues related to my vehicle. This was my first time visiting Evans Halshaw in Kilmarnock, and would highly recommended the team to others.

August 20, 2025
Unprompted review
Evans Halshaw - Vauxhall Kilmarnock logo

Reply from Evans Halshaw - Vauxhall Kilmarnock

Hello Jenny,

We appreciate you sharing your positive experience with our Kilmarnock team.

We're happy to hear that you found the staff friendly, professional, and knowledgeable.

We value your recommendation!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

My car in for service and MOT excellent…

My car in for service and MOT excellent service given work carried out in very timely fashion and everything explained before and after job completed.

August 20, 2025
Unprompted review
Evans Halshaw - Vauxhall Kilmarnock logo

Reply from Evans Halshaw - Vauxhall Kilmarnock

Hi Alistair,

We appreciate you taking the time to leave us a review!

We're happy to hear that you received excellent service and that the work was carried out in a timely manner.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great customer service kept me updated…

Great customer service kept me updated as promised car was washed and cleaned after its service staff were very welcoming, polite and respectful.

August 7, 2025
Unprompted review
Evans Halshaw - Vauxhall Kilmarnock logo

Reply from Evans Halshaw - Vauxhall Kilmarnock

Hi Joanne,

We're happy to hear that you were pleased with our customer service and that you were kept informed.

We appreciate your positive feedback regarding our staff.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great customer service

Great customer service. My car went for MOT and service and I even got a free wash and hoover with my service plan.

Was very quick and easy.

I definetly recommend.

July 25, 2025
Unprompted review
Evans Halshaw - Vauxhall Kilmarnock logo

Reply from Evans Halshaw - Vauxhall Kilmarnock

Hello Natasha,

We're delighted you found our customer service great and your MOT and service quick and easy.

We appreciate your recommendation and that you enjoyed the complimentary wash!
Evans Halshaw Customer Services

Rated 1 out of 5 stars

Poor service from start to end

Poor service from start to end. Manager did his best to redeem things but overall would not recommend. Turned an already stressful situation into more unnecessary stress. Some staff unprofessional & lacking in any customer service skills.

July 25, 2025
Unprompted review
Evans Halshaw - Vauxhall Kilmarnock logo

Reply from Evans Halshaw - Vauxhall Kilmarnock

Hello Joanna,

We regret that your experience was unsatisfactory, and we appreciate you bringing this to our attention.

We'll address these issues to improve our service.
Evans Halshaw Customer Services

Rated 3 out of 5 stars

First time being disappointed

I recently had my car yearly service as I have done faithfully with pre paid service plan from Evans and Halshaw after buying first new car 9years ago . Service was carried out quickly and efficiently as per normal however I received a call to say car was ready to be picked up and when I got car back there was no valet been done . No wash or Hoover. First time I've had to leave a negative feed back.

July 17, 2025
Unprompted review
Evans Halshaw - Vauxhall Kilmarnock logo

Reply from Evans Halshaw - Vauxhall Kilmarnock

Hello Christine,

We appreciate your long-term loyalty.

We're sorry to hear that the valet service was missing from your recent visit. We'll review this to ensure our standards are consistently met.

Thank you for bringing this to our attention.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

My car was in Evans Halshaw Kilmarnock…

My car was in Evans Halshaw Kilmarnock to have a spring replaced. I dealt with Linda and she was very welcoming and explained in detail that i would receive a diagnostic video through email. This video was very informative and let me know what other problems my car had. Linda kept me up to date on the cars progress and when i could pick it up...When picking up our car we dealt with Mark and Linda and they explained what the car had done to it. All in all was a very good experience...10/10

July 16, 2025
Unprompted review
Evans Halshaw - Vauxhall Kilmarnock logo

Reply from Evans Halshaw - Vauxhall Kilmarnock

Hello Fiona,

We're glad you enjoyed your experience at Vauxhall Kilmarnock.

It's great to hear that you found the video diagnostic informative and that our team kept you updated on your car's progress.

Thank you for your 10/10 rating and positive feedback about Linda.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great service

Brought my car for service first job yesterday, service was outstanding, completed in good time, washed, hoovered and ready asap. Lady at reception very professional, showed me to the car location, and chatted whilst doing so. Great service.

July 3, 2025
Unprompted review
Evans Halshaw - Vauxhall Kilmarnock logo

Reply from Evans Halshaw - Vauxhall Kilmarnock

Hi John,

We appreciate you taking the time to leave this review.

We're happy to hear that you found our service outstanding and completed in good time.

We are pleased you were satisfied with your visit.

We hope to be of service to you again!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Third service at Kilmarnock I always…

Third service at Kilmarnock I always leave car night before then they have it when they open
On every service car returned on time and washed hoovered and brought round to front for collection First class service at Kilmarnock
Thanks to all the Team

July 2, 2025
Unprompted review
Evans Halshaw - Vauxhall Kilmarnock logo

Reply from Evans Halshaw - Vauxhall Kilmarnock

Hi Robert,

We're happy to hear that you consistently have a first-class service experience.

It's great to know that dropping off your car the night before works well for you, and we appreciate your recognition of our team's efforts in providing timely, thorough service.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service from drop off to pickup. From video check allowing you to know what repairs required, to being kept updated on progress of repairs by receptionist.

July 2, 2025
Unprompted review
Evans Halshaw - Vauxhall Kilmarnock logo

Reply from Evans Halshaw - Vauxhall Kilmarnock

Hi Brian,

We're happy to hear that you had such a positive experience with our customer service!

It's great to know that you appreciated the video check and progress updates.

Thank you for your feedback.
Evans Halshaw Customer Services

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