Evans Halshaw - Vauxhall Leeds Reviews 

629
TrustScore 4.5 out of 5

4.3

Unit 3, Gelderd Road, LS12 6EG Leeds, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Arrived about 9ish ,was seen quickly, nice staff,free tea or coffer was lovely didn't have time to finish when car was done ,fab experience ty x

Company replied

Rated 5 out of 5 stars

Great Staff, Comfortable waiting area, very nice coffee. Finished ahead of schedule and I was fully informed all the way. Waited in the dealership and was well looked after.

Company replied

Rated 2 out of 5 stars

Customers should expect a reasonable level of service and the service centre should be ready to carry out the work at the agreed time of the appointment. Not having the parts on site at the required t... See more

Company replied

Rated 4 out of 5 stars

Overall and with holding the extended guarantee, I serviced and MOT'd the vehicle through them. They are great with contact, very polite especially the lady in charge of my booking throughout. The wor... See more

Company replied


Company details

  1. Car Dealer

Written by the company

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Contact info

  • Unit 3, Gelderd Road, LS12 6EG, Leeds, United Kingdom

  • 0113 224 4999

4.3

Excellent

TrustScore 4.5 out of 5

629 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(629)

5,338 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient

Made the appointment, confirmed to me via email. Check in process was easy.
Service, MOT and some additional work were done in the same day.
Service reception was polite and friendly.
All issues on my car were fixed.
What more could you want.

June 9, 2025
Unprompted review
Evans Halshaw - Vauxhall Leeds logo

Reply from Evans Halshaw - Vauxhall Leeds

Hi Ian,

We appreciate your positive feedback and 5-star rating!

We're happy the appointment and check-in were easy, and that the service was completed efficiently.

It's great to hear our service team was polite and helpful, and that all car issues were resolved.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Our car was picked up service done MOT…

Our car was picked up service done MOT completed. I was kept informed every step of the way. The car was then returned to me.
Absolutely smashing service.
Thank you

June 6, 2025
Unprompted review
Evans Halshaw - Vauxhall Leeds logo

Reply from Evans Halshaw - Vauxhall Leeds

Hello Brenda,

We're happy to hear that you had such a positive experience with our pick-up, service, MOT, and return process.

It's great to know we kept you informed. Thank you!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

My visit to evens halshaw

I have bought a couple of cars from this show room and they have never let me down they are very friendly very polite they always remember their customers by name I wouldn't go anywhere else

June 5, 2025
Unprompted review
Evans Halshaw - Vauxhall Leeds logo

Reply from Evans Halshaw - Vauxhall Leeds

Hi Susan,

We appreciate your continued loyalty and for sharing your positive experiences.

We're happy to hear that you've consistently received friendly and polite service from our team.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Wonderful treatment by all

Just had my electric mokka in for its second service and as usual the service was carried out perfectly including a couple of minor issues that I informed the service ladies about on handing my car over. The ladies are all lovely and helpful as much as possible due to my disabilities and make sure I even get a more suitable chair for me to sit in while I'm there and bring my car as close to the door as it can be .5 star service and treatment from service staff as usual . It's a pleasure walking into the garage no matter what I go for him always treated with respect from everyone I come into contact with unlike other Vauxhall dealerships that use to be in Bradford thankfully that closing made it possible that I met the wonderful to meet Evans halshaw staff

June 4, 2025
Unprompted review
Evans Halshaw - Vauxhall Leeds logo

Reply from Evans Halshaw - Vauxhall Leeds

Hello Dean,

We're happy to hear that your service experience was perfect and that our team was helpful and accommodating to your needs.

We appreciate your kind words regarding the respect you receive from our staff.

Thank you for your positive feedback.
Evans Halshaw Customer Services

Rated 1 out of 5 stars

Why bother with a main dealer when service is so poor

Purchased the car 12 months ago (with recommended Warranty). Called today due to the Engine warning light. Firstly, there is a £150 diagnostics charge, and then there is a 2-3 week wait to get seen. Not ideal when the car has an engine warning light. Not worth using a main dealer if the service you get is so slow, costly and customer service communication was very poor.

June 3, 2025
Unprompted review
Evans Halshaw - Vauxhall Leeds logo

Reply from Evans Halshaw - Vauxhall Leeds

Hello Adam,

We appreciate your feedback and apologize for the engine warning light issue and the delay in diagnostics.

We'll review this to improve our service.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Citroen Dispatch delivered to my home.

Bought a Citroen Dispatch and had it delivered to S.Wales.Andy Bell made it an easy process.Really happy.Thanks

May 19, 2025
Unprompted review
Evans Halshaw - Vauxhall Leeds logo

Reply from Evans Halshaw - Vauxhall Leeds

Hello Chris,

Thank you very much for taking the time to leave us this review!

Our aim is to deliver a positive customer service.

Have a great weekend!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

We had our car picked up and dropped…

We had our car picked up and dropped off at home, the person that came for it was lovely and friendly , it was picked up at the time that was stated and dropped off within a couple of hours. We were informed every step of the way .

May 22, 2025
Unprompted review
Evans Halshaw - Vauxhall Leeds logo

Reply from Evans Halshaw - Vauxhall Leeds

Hi Maureen,

We're happy to hear that you had a positive experience with our pick-up and drop-off service.

We appreciate your kind words about our team member's friendliness and the prompt communication.

Thank you for your feedback!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Reasonable price MOT

Reasonable price MOT, great customer service ( staying in contact etc), vacced and washed the car out afterwards as well.

May 14, 2025
Unprompted review
Evans Halshaw - Vauxhall Leeds logo

Reply from Evans Halshaw - Vauxhall Leeds

Hi,

We're delighted to hear you were happy with the service you received and that you felt our communication was great.

Evans Halshaw Customer Services

Rated 1 out of 5 stars

Bought a second hand car for my very…

Bought a second hand car for my very heavily pregnant daughter, within 2 or 3 week the car started having intermittent clutch problems. Took it back they looked at it and said they can't find a problem. I said I'm not happy with the car having an intermittent problem so can we swap it for another car as my daughter needs a car that is right, the sakes manger said NO nothing they can do so take the car and just live with it. We are now starting complaint through the ombudsman so hoping they can sort it and make they take a car back that wasn't / isn't good to sell

February 22, 2025
Unprompted review
Evans Halshaw - Vauxhall Leeds logo

Reply from Evans Halshaw - Vauxhall Leeds

Hi Paul,

We understand your frustration and disappointment with the situation.

It's concerning to hear about the intermittent clutch problems and the difficulty in finding a resolution.

We strive to provide our customers with reliable vehicles and excellent service, and we're sorry that your experience didn't meet those expectations.

We appreciate you bringing this to our attention and will use your feedback to improve our processes.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Fast and friendly service

Had to recently book in my new used car that I had bought from Evans Halshaw Peugeot. Repairs were done very quickly and the ladies on the service desk were very friendly. Just got a more serious matter that I am waiting for a response from the sales manager Alex.

April 23, 2025
Unprompted review
Evans Halshaw - Vauxhall Leeds logo

Reply from Evans Halshaw - Vauxhall Leeds

Hi Gary,

We appreciate your feedback and are glad to hear that your recent service experience was positive.

We understand that you are currently awaiting a response from the sales manager, if there is anything we can help with, please email us at service.followup@evanshalshaw.com

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great service

Julie on the Service desk is always a pleasure to deal with. Giving frequent updates.

April 15, 2025
Unprompted review
Evans Halshaw - Vauxhall Leeds logo

Reply from Evans Halshaw - Vauxhall Leeds

Hi Michael,

Julie loves receiving positive reviews; please feel free to stop by again if you need help.

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great interaction with reception staff…

Great interaction with reception staff under the difficult circumstances of internet issues in the local area. Despite this diagnostics still able to repay the car on the morning of our appointment.

April 15, 2025
Unprompted review
Evans Halshaw - Vauxhall Leeds logo

Reply from Evans Halshaw - Vauxhall Leeds

Hi Nick,

Thank you for the great review!

We really appreciate you taking the time to feedback your experience.

We look forward to welcoming you back.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Had issue with locking nut

Had issue with locking nut, booked in to check it out, arranged courtesy car for the day, sorted the issue and no fuss. Team on service desk were helpful and professional.

April 15, 2025
Unprompted review
Evans Halshaw - Vauxhall Leeds logo

Reply from Evans Halshaw - Vauxhall Leeds

Hi Eddie,

I appreciate you taking the time to leave this review!

I am very pleased you are satisfied with your recent experience.

We hope to be of service to you again!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Peugeot service

My Peugeot 308 was in for a service, booking was easy, staff were very helpful and friendly. I waited while my car was being serviced, and the receptionist came over with regular updates and offered me tea/coffee. Once complete, I was offered a service plan that will save me money in the long run.

April 5, 2025
Unprompted review
Evans Halshaw - Vauxhall Leeds logo

Reply from Evans Halshaw - Vauxhall Leeds

Hi,

We appreciate your kind words about our staff and the high standard of service you received.

We are committed to providing excellent customer service and are thrilled you found the booking process easy and the service plan beneficial.

Evans Halshaw Customer Services

Rated 1 out of 5 stars

No customer service skills

No customer service skills! Miserable rude staff swearing and shouting at each other in front of customers. Never had such a bad experience at any dealership. Dread going there in the future.

April 3, 2025
Unprompted review
Evans Halshaw - Vauxhall Leeds logo

Reply from Evans Halshaw - Vauxhall Leeds

Hi Zaina,

We value your feedback and will use it to improve our customer service.

We strive to provide a positive and welcoming environment for all customers.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Excellent service

Excellent service from start to finish. Great staff

April 2, 2025
Unprompted review
Evans Halshaw - Vauxhall Leeds logo

Reply from Evans Halshaw - Vauxhall Leeds

Hi,

Thank you for your kind words.

We are delighted to hear you had a positive experience.
Evans Halshaw Customer Services

Rated 1 out of 5 stars

Just bought a car and started having…

Just bought a car and started having issues within a week. Contacted dealership and had major issues trying to book the car in and organise a curtesy car. I was promised this would be sorted when the car is booked in for the service called today to confirm and was told there is no car available and no solution to organise one. Horrible service and some staff members have a bad attitude and lack professionalism over the phone. I would think twice about buying a car from this company.

March 27, 2025
Unprompted review
Evans Halshaw - Vauxhall Leeds logo

Reply from Evans Halshaw - Vauxhall Leeds

Hi Charity,

We understand your frustration with the recent issues you've encountered with your car and the difficulties you've faced.

We strive to provide excellent customer service and are disappointed to hear that your experience has fallen short of your expectations.

We will take your feedback seriously and use it to improve our processes and ensure that our customers receive the best possible service.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Couldn't do enough.

Couldn't do enough.
Every thing explained what was happening.

March 28, 2025
Unprompted review
Evans Halshaw - Vauxhall Leeds logo

Reply from Evans Halshaw - Vauxhall Leeds

Hi Robert,

We strive to provide clear and informative explanations to ensure our customers feel confident and well-informed.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Ive always bought and taken my cars to…

Ive always bought and taken my cars to evans halshaw vauxhall. The staff are always friendly and happy to help.

March 14, 2025
Unprompted review
Evans Halshaw - Vauxhall Leeds logo

Reply from Evans Halshaw - Vauxhall Leeds

Hi Jean,

We're thrilled to hear you've had consistently positive experiences with our team.

We appreciate your loyalty and ongoing support.
Evans Halshaw Customer Services

Rated 3 out of 5 stars

Car not cleaned or valeted on…

Car not cleaned or valeted on collection. Tyre pressure not reset as part of service.was asked to take back for a clean at later date.

March 14, 2025
Unprompted review
Evans Halshaw - Vauxhall Leeds logo

Reply from Evans Halshaw - Vauxhall Leeds

Hi Bob,

We understand your frustration with the cleanliness of your car and the tyre pressure not being reset.

We strive to provide a seamless service and apologise that this was not the case on this occasion.

We appreciate you bringing this to our attention and will use your feedback to improve our processes.

Evans Halshaw Customer Services

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look