Evans Halshaw - Vauxhall Newport Reviews 

473
TrustScore 3.5 out of 5

3.5

1 Spytty Road, NP19 4SL Newport, GB


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Rated 5 out of 5 stars

Bought VW Golf today from Evans Halshaw in Newport. Sales executive Faique Rauf was amazing from start to finish. His professionalism and customer service was second to none. Friendly, polite and kep... See more

Rated 4 out of 5 stars

The car parking facilities at the show room are disappointing. I believe this is because there are a few dealer shops using the same space My service plan had been incorrectly set up when the car w... See more

Company replied

Rated 2 out of 5 stars

Very poor. No acknowledgement on arrival for 10 minutes. No apology for delay. Very difficult parking on the lot. No video of service report sent. Mot bay broken down so could not be carried causing... See more

Company replied

Rated 5 out of 5 stars

My daughter bought a Kia Sportage from Faique at the Newport, Wales branch. After a very long wait, for one reason or another (not Newports fault), she finally collected it. To say she is deli... See more

Company replied


Company details

  1. Car Dealer

Written by the company

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Contact info

  • 1 Spytty Road, NP19 4SL, Newport, United Kingdom

  • 01633 273414

3.5

Average

TrustScore 3.5 out of 5

473 reviews

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3.5

All reviews

(473)

5,575 reviews in the last 12 months

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Rated 5 out of 5 stars

Peter is your man!

Peter Jenkins looked after me and the family at the Newport branch. He's always very positive and attentive. I would definitely use Evans Halshaw
again and recommend them!

October 31, 2024
Unprompted review
Evans Halshaw - Vauxhall Newport logo

Reply from Evans Halshaw - Vauxhall Newport

Hi Will,

We're thrilled to hear about your positive experience at our Newport branch.

We appreciate your kind words about Peter and his attentiveness.

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

I dealt with Peter Jenkins at the…

I dealt with Peter Jenkins at the Newport branch today he was very professional and and very helpful. Nothing was too much trouble. I would definitely use Evans Halshaw
Again.

October 31, 2024
Unprompted review
Evans Halshaw - Vauxhall Newport logo

Reply from Evans Halshaw - Vauxhall Newport

Hi Charlie,

We appreciate your kind words and are glad you found Peter to be helpful and professional.

We strive to provide excellent customer service and it's wonderful to hear that Peter exceeded your expectations.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Pete is a great guy

Pete is a great guy, helped and supported us throughout my partners stressful experience on trying to get a new car ASAP. Pete was always quick on answering phonecalls and emails. He is a helpful member of staff to your company.

October 31, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Newport

Hello Sarah,

We appreciate your kind words about Pete's dedication and support.

We're thrilled to hear that you had a positive experience and that you are happy with your new car.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Evan Halshaw

Pete was great and made the entire experience of buy from Evan Halshaw smooth and hassle free!

October 31, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Newport

Hi Alan,

We are delighted to hear that you had a positive experience with Pete.

We appreciate your kind words and are glad that he made your purchase smooth and hassle-free.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

I had a great service and helpful…

I had a great service and helpful assistance from Mr Peter Jenkins, who was very professional and effective in assisting my car requirement. Thank you.

October 24, 2024
Unprompted review
Evans Halshaw - Vauxhall Newport logo

Reply from Evans Halshaw - Vauxhall Newport

Hi Morizot,

Thank you for your kind words about Peter.

We are thrilled to hear that you had a positive experience.

We appreciate you taking the time to share your feedback.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great customer service.

Car serviced and spotless when we picked it up. Really good customer service from booking the car in and kept informed by phone,text and email. Promptly informed vehicle was ready for collection. Many thanks.

October 23, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Newport

Hi,

Thank you for your kind words.

We are delighted to hear that you were happy with the service you received.

We appreciate your feedback and will continue to strive for excellence.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Pete was fantastic!

Pete was fantastic!
I enquired about a vehicle one evening and the next morning had a video with all information I asked for and showing me around the car. I visited the branch and took the car for a test drive. I came across an issue with my part exchange however Pete was really helpful and I could keep the vehicle reserved whilst sorting the issue. I picked up the car a weeks later, which I’m really happy with. Super helpful, friendly and knowledgeable from start to finish.

October 21, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Newport

Hi Lianna,

Thank you for your kind words.

We're delighted to hear that you had a positive experience with our team.

We appreciate your feedback and are glad that you found Pete to be helpful, friendly, and knowledgeable.

We strive to provide excellent customer service and are pleased to hear that we met your expectations.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Super Professional

Super professional, organized, always on time, and well within budget. Great communication with customers by phone, email and by sending reports, could not ask for more. Top-level quality of the service. I have also been positively surprised about the prices (the job was done much cheaper than expected). I strongly recommend Evans Halshaw to everyone.

October 18, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Newport

Hello Piotr,

Thank you for your kind words.

We are thrilled to hear about your positive experience and that you were pleased with the service, communication, and pricing.

We appreciate your recommendation and look forward to serving you again in the future.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Top service

Had to bring in my car for a small recall/update. Work was carried out in a timely manner and the car was cleaned both inside and out, and it was also given a vehicle health check free of charge. Great service with friendly staff, and it was much appreciated.

October 10, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Newport

Hi Ryan,

Thank you for your kind words and 5-star rating!

We are delighted to hear that you had a positive experience and that you are happy with the service you received.

We appreciate your feedback and are glad that you found our staff to be friendly and helpful.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Friendly and professional staff when…

Friendly and professional staff when they carried out service and mot

October 8, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Newport

Hi Dawn,

We appreciate you leaving us a review - thank you!

Have a nice day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

I had to change my car at short notice

I had to change my car at short notice, and at a potentially very difficult time everything was handled with utmost efficiency, competency and friendliness by Mr. Faique Rauf, so that my family's time off the road was kept to a minimum. My wife and I are most impressed.

October 5, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Newport

Hi David,

We're delighted to hear that your experience was positive and that you were impressed with the efficiency and friendliness of Faique.

We appreciate your feedback and will share it with the team.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Corsa recall

corsa recall
took my corsa in for a recall 0ct 3rd very pleasant welcome from the stall explained everything i needed to know car also had health check and valet and kept me informed on my mobile how everything was going and when car was ready
thank you

October 3, 2024
Unprompted review
Evans Halshaw - Vauxhall Newport logo

Reply from Evans Halshaw - Vauxhall Newport

Hi Kenneth,

We appreciate your kind words and are glad you had a positive experience.

We strive to provide excellent customer service and are pleased to hear that you were well-informed throughout the process.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

New car sales 5*

5* experience with new car sales

October 4, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Newport

Hi Marcus,

It is wonderful to receive such a positive review!

All the best!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Collected a motability vehicle today…

Collected a motability vehicle today from the dealer. Easy process & very helpful motability specialist. Would highly recommend.

October 2, 2024
Unprompted review
Evans Halshaw - Vauxhall Newport logo

Reply from Evans Halshaw - Vauxhall Newport

Hi Michelle,

Thank you for your kind words - we're glad to have been of service!

Take care,
Evans Halshaw Customer Services

Rated 1 out of 5 stars

Wet belt issue.

They were very good at selling me a Peugeot 2008. Before I paid for it I looked at the report they gave me which had "service invoice" written on it. Listed as done were a number of things you would expect on a basic service. They also offered me a £900 three year warranty which I declined. Six weeks later I'm prompted by a mechanic to check the status of the wet belt, which if not maintained to manufacturers specification can result in the destruction of the engine. I see no reference to that in any documentation provided to me by EH and so I make inquiries in various places as to what a minimum service should include and without fail flagging the requirement for a wet belt maintained to manufacturers recommendations comes almost top. I note on checking manuals that the belt should have been changed six months ago. Despite emails and phone calls EH does not respond to my requests for clarification about the wet belt and whether the insurance policy would have been valid. I therefore bypass the branch to make a complaint and within 24 hours the branch I am dealing with responds. They tell me the insurance policy will have covered me for a breakdown even if the belt had not been replaced according to manufacturer's specifications. I leave it to you to decide whether in fact the cost of a new engine would have been covered. They also refer to the service as a "predelivery inspection" even though verbally it was called a service when they were selling me the vehicle and its called a "service invoice" on the document. Even if its a "pre delivery inspection " one would expect to be informed that a critical job costing hundreds of of pounds needs to be done to the vehicle. EH would also be aware of the serious issues this model has with its wet belt if not maintained as per manufacturer's recommendations, you need only look online only to see this. By the way, the wet belt shows signs of splitting.

August 15, 2024
Unprompted review
Evans Halshaw - Vauxhall Newport logo

Reply from Evans Halshaw - Vauxhall Newport

Hi,

Firstly, I would like to thank you for providing us with your honest feedback and sharing your experience with us following your recent experience at Vauxhall Newport.

Here at Evans Halshaw, we take all matters relating to customer satisfaction very seriously, and as such, we are very disappoi nted that we have not provided you with the highest levels of customer care and you are left extremely upset and disappointed in our business.

We place Customer care at the forefront of our priorities, and we are truly sorry that our team have not met with your expectations.

Your feedback has been passed over to the management team, who will investigate this internally and take on any training needs going forward.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Brilliant branch

Marcus is brilliant at the branch. Explained everything clearly. All staff very friendly and helpful. Won't go anywhere else

September 30, 2024
Unprompted review
Evans Halshaw - Vauxhall Newport logo

Reply from Evans Halshaw - Vauxhall Newport

Hi Charlie,

Thank you for your kind words about Marcus and the 5-star rating!

We're so happy to hear you had a positive experience and appreciate your feedback.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Peter was friendly and understanding…

Peter was friendly and understanding when coming to buy a car. He took his time and put in effort to make sure I got the car I wanted and for it to be up to standard.

September 28, 2024
Unprompted review
Evans Halshaw - Vauxhall Newport logo

Reply from Evans Halshaw - Vauxhall Newport

Hi Keegan,

We're so glad to hear you had a positive experience.

It's wonderful to know that you felt understood and supported throughout the process.

We appreciate your kind words about Peter's dedication to providing excellent customer service.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Excellent service

Excellent service. Smooth transaction and Pete was very good. Good communication. Car price is very competitive and we are happy with the service.

September 27, 2024
Unprompted review
Evans Halshaw - Vauxhall Newport logo

Reply from Evans Halshaw - Vauxhall Newport

Hi Bharati,

Thank you for your kind review.

We are delighted to hear that you were happy with the service you received from Pete and that you found the car price competitive.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

David Matthews

David was very helpful, always polite and pleasant. Offered me a warm drink each time I visited.

September 27, 2024
Unprompted review
Evans Halshaw - Vauxhall Newport logo

Reply from Evans Halshaw - Vauxhall Newport

Hi Lisa,

We appreciate your kind words about David.

We're glad you had a positive experience and that he was able to provide you with excellent service.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Outstanding experience with Peter…

Outstanding experience with Peter jenkins, the process was easy to part exchange and buy a new van.

Highly recommend

September 25, 2024
Unprompted review
Evans Halshaw - Vauxhall Newport logo

Reply from Evans Halshaw - Vauxhall Newport

Hi Jack,

We're thrilled to hear you had such a positive experience with Peter.

We appreciate your kind words and are glad you found the process easy.

Evans Halshaw Customer Services

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