Evans Halshaw - Vauxhall Newport Reviews 

We visited the Newport branch to enquire about a used car. The car was initially brought out, but when we said we wanted to test drive it, we were told it had no fuel and there was no fuel card available, so we would have to come back another day.

We also mentioned we were still deciding whether a hybrid was right for us, and from that point on, I felt the salesperson lost interest and didn’t think we were serious buyers. We were also told we couldn’t test drive two cars on the same day, which seemed very unusual.

We returned at the agreed time two days later, only to be told the salesperson had forgotten about us. The car still had no fuel, and after waiting around 20 minutes outside in the heat with no update, we just left.

As someone who works in customer service, I found this experience extremely disappointing. A potential customer should not be treated this way, and it left us with a very poor impression of the branch.

We recently bought a used car from Evans Halshaw Vauxhall in Newport. The sales executive Faique Rauf was excellent and gave us first class service. He was friendly and knowledgeable. He listened carefully and answered all our questions about the car, and followed up the actions we agreed. At no time did we feel pressurised to buy the car, he gave us time to consider our decision. Overall an excellent experience.

I have been with Vauxhall over 10 years and my experience was extremely stressful. I have had 10 years of excellent service which is very disappointing. I would not choose this company again!

First found fault and took it to them ,they did own diagnostics ,took 6 weeks to get car back with numerus faults found and fitted only to have more ,expensive work, had it back 3 weeks only to have same issues ,kept a further 3 weeks .good job i could borrow another family member car. never phone you back ,never update you unless you keep going up there as they never answer the phone, staff poor ,very poor

I have been a customer at this dealership for over seven years through two mergers and have both sold and bought cars from them. I am genuinely shocked and so frustrated to be writing this review.

In August 2025 I paid over £1,700 for a repair related to the Adblue tank. Less than 10 months later the same fault returned. I spent over three weeks attempting to contact the branch before someone actually picked up the phone, I was given the service managers email address and told he would phone me back, my emails to Nicholas to this day have gone completely unanswered, one call was picked up and immediately disconnected, I even left messages with the national booking team and that was also ignored.

I eventually got the car booked in for 8th July. Before the appointment I provided Evans Halshaw with a report from an independent mechanic identifying the exact mechanical fault. They topped up the fluid, cleared the warning light and sent me away. The underlying fault was not fixed.

Two weeks later my car cut out completely while I was driving on a live road. I had dropped my two young children off minutes before this happened. Had they still been in the car they would have been there when the engine shut down at speed.

I had the car recovered to Evans Halshaw at my own cost. I was initially told to take the car away make a booking and bring the car back another day. I refused. I asked to speak to the service manager Nicholas - he remained unavailable. The car has now been on their premises for three days. I have had no update, no call, no email. The service booking portal still shows my car as simply "arrived". Nobody has answered the phone on multiple attempts. I have had to borrow vehicles from family members, arrange short term insurance, and take time off work to chase a dealership that will not communicate with me.

My total additional out of pocket costs as a direct result of this situation now stand at over £400, not including lost working time.

I have also now raised a formal safety complaint with Peugeot UK and will also be forwarding to motor ombudsman.

Extremely distressed following my MOT and service at Evans Halshaw Newport yesterday. While attempting to leave, I was guided out of a very tight space by a staff member who repeatedly assured me I had room. Relying on his guidance, my vehicle struck another car, causing significant damage to the right-hand side. The staff member immediately walked away and left the scene.
I have already sent a full formal complaint and request for CCTV preservation directly to management. I am awaiting urgent confirmation that this is being investigated and referred to your public liability insurers.

Bought a Corsa elite from Newport Vauxhall branch, car was sold with no coolant even though it had weeks earlier been apparently serviced and a new MOT put on days before sale.
Car had massive fuel leak 6 days after purchase. Evans halshaw refused to arrange transportation back to garage but insisted I sorted this. No contact from branch, throughout process, recorded complaint online with Luthia Uk twice, no communication from them either. FULL REFUNDED REQUESTED, but not acknowledge. Having to seek legal advice now and complaint with motor ombudsman. Very poor service and experience.

I'm happy with the service thank you. Please look at the parking at the entrance it is an accident waiting to happen.

Very professional, car handled with care, difficult to park

Fast service

Very poor communication and customer service.

Our car has been there for what should be a fairly simple repair. We were initially told there was nothing wrong with it even though we had explained several times what the issue was. It had already been diagnosed by another garage.

We paid thousands for a two year warranty for peace of mind, but as soon as we've needed to use it we've been left without our car for weeks.

We were promised a call from the service team yesterday but nobody got back to us. We went into the dealership today and felt like nobody really cared that we've been left without a car. The manager didn't even want to come and speak to us.

We have two young children and trying to manage everyday life without a car has been really difficult, especially when we bought this one less than a year ago. We understand that cars go wrong and we're not complaining that it needs repairing. What we are unhappy about is paying extra for a warranty that doesn't seem to offer much when you actually need it.

We had to wait weeks just to get the car booked in. It's now been over a week since it was inspected and we're still waiting for the part to be approved. It makes you wonder what the point of paying for a warranty is if the repair process takes this long.

To make things worse, there has been no courtesy car available even though we've asked.

We also bought the Service and MOT plan. If this is the level of service we've received so far, we're genuinely worried about taking it back for its MOT. If they find anything wrong, we'll probably be without a car for weeks again.

Had our fleet car booked in for a software recall. Arrived on time (2pm) and left the car with them until 4.45pm. Returned to be told the upgrade had created another fault code which would not be fixed that night. No courtesy car available, no offer of a taxi or a lift home, so left stranded in Newport. Had to get an Uber home at my expense.
Was advised this morning that the car was ready for collection. Got a lift from Bristol to Newport and was handed the keys to the car, and told it was in the customer car park. After searching for ages with no luck, went back inside where a salesman came with me to try and find the car. After another lengthy search, managed eventually to find it parked in a random car park (Not even owned by Evans Halshaw). I understand that things occasionally go wrong, but a Company's reputations depends on how things are managed and resolved when they do. On this occasion, the service experienced was well below what I would expect from a main dealer. Really disappointed and we will not be returning. Not even an offer of my out of pocket expenses to be reimbursed. Sorry but I won't be purchasing fleet cars from Evans Halshaw in Newport in the future.

Evans Halshaw recently took over the Stellantis branch at Newport Retail Park and this was my first post merger visit. So, I was delighted to recognise some familiar faces, Elaine in particular, and also that the same ethos of excellent, friendly and honest customer service has not been lost. Many thanks.

Access to car park awful, your parking customer cars blocking the main access, lucky they were not damaged.
Customers in front of me clearly not happy with your level of service.
Ended up waiting more than 1hr over the allotted time.
Car returned caked in mud around wheel arches and sills so was clearly driven off road while in your care!

Very good service after being let down by previous dealership Stellantis. Staff are polite and very helpful.

I recently attended a dealership to enquire about a vehicle. The staff were very rude and did not want to help. The made up lies saying they could not help and to come back later.
I then left a went to a dealership across the road from them and purchased a vehicle

Swift response 👌

Peristantly putting screen wash in when it's been done by myself the day before

Excellent, since they moved . Staff are a lot more helpful and friendly. Really efficient too, my car was ready to pick up in half the time it took in the old garage.

Parts not available for repair despite over a weeks notice! Incorrect invoice provided! Received text with demand for payment a week after I had paid the invoice! Received E-mail saying the car was ready for collection a week after I had the car back! Received phone call from Evans Halshaw asking for payment followed by a phone call from Nick the service manager also asking for payment over a week after I had paid! All in all a terrible experience.