Evans Halshaw - Vauxhall Newport Reviews 

Service was shocking. Car booked in weeks in advance as.needed a courtesy car and when I got to the garage car was not booked in and no courtesy car.

I recently bought a car and received excellent service from start to finish. James was professional, friendly, and extremely helpful throughout the entire process. He made everything straightforward, answered all my questions, and ensured I was completely happy with my purchase. The whole experience was smooth and stress-free. I would highly recommend this dealership and especially James to anyone looking for a great car-buying experience. Thank you for the outstanding service!

Being kept informed all the time, and receptionists where very helpful and attentive.

We went to look at a car and was greeted by Jasvir Oberol he was so helpful and was able to answer all are questions, I would definitely recommend him, he was brilliant.

Straight forward, no issues.

Where do I start? I have been trying to contact them by phone for a couple of weeks to arrange an MOT and Service for my mobility car. NO reply on Any of the options. Eventually I had to drive the thirty miles there, only to be met by a rather arrogant young woman . She said they don't service mobility cars. I was too polite to argue ( well too tired if I'm honest) I asked to book a curtesy car she said I have to ask on the day. Staff are very dismissive Today I had a text reminding me on my booking for 03/06/26 Trying to ring them to explain it's actually booked for 02/06/26 is a NIGHTMARE. I emailed and commented on their fb page and was told someone would ring me back ASAP. It is 2pm 01/06/26 I have been trying since 9am. I dare say they will reply to this review with an AI response about extra staff training etc. EDITED 03/06/26_ 10am I had a text message late Monday 01/06/26 Confirming my car details and MOT/SERVICE booked in for today 03/06/26 so I travelled thirty miles, arrived 8.30am only to be told by THREE people my car was NOT booked in. I asked to speak to the MANAGER and he at first said it wasn't THEN found the original booking Confirming it WAS booked in. Bloody nightmare. No courtesy car booked as requested either. Dreadful service

Waited over 4 hours to collect my car that was stinking dirty the customer service was a joke staff walking around not offered to any help the gentleman that served us kept walking away to talk to others workers within the store highly recommended to not come here

Car collected on time and returned the same way. Very friendly. Paperwork given regarding service.

Very friendly and helpful staff just very difficult to get you car in and out of the premises.

Staff were very friendly, very knowledgeable

I have always had exceptional service over the last 12 yrs never had a reason to complain staff always polite and helpful mechanics first class

I was asked to leave a review for Evans Halshaw when I bought a car from them in March and, at the time, the service seemed great so I left a 5-star review.

Two months later, I have deleted that review because Evans Halshaw still have not repaid my £99 deposit and also failed to complete the service on the vehicle before handing it over, despite telling me this would be done.

I am constantly having to call and email to chase both the return of my deposit and to arrange for the promised service to be completed locally in Plymouth, but my calls and emails are mostly ignored. On the rare occasion I do get a reply, I receive another excuse as to why my deposit has not been returned, followed by no further response.

To make matters worse, when I bought the car, they weren't even courteous enough to give me enough fuel to get home despite knowing I had travelled from Plymouth!!!

It seems as though customer service is only extended to you prior to buying the vehicle. After you've left the forecourt in your new vehicle, if you have an issue you're just ignored like you dont exist.

Very disappointed with the after-sales service and communication.

Worst experience ever. Unfriendly staff. Zero support. Never ever recommend

Courtesy,professional and timely cant fault the way they dealt with me

Overall, I have been extremely disappointed with my experience of Evans Halshaw’s aftersales and warranty service. Over the course of more than five weeks, I experienced repeated communication failures, inconsistent information, delays, and significant difficulty contacting the service department.

I was repeatedly given assurances regarding timelines and parts availability which later changed, and I often felt I had to chase updates myself rather than receiving proactive communication. The overall experience felt disorganised and has significantly impacted my confidence in the service and warranty support provided.

I would like to recognise Elaine, who was the only member of staff who consistently took ownership of the situation, kept me updated, and ensured progress was made.

As things currently stand, this experience has caused me to lose confidence in the warranty package and aftersales support overall.

Resolve problem first visit. Make courtesy cars available

booked service on line, had email confirming service. When i turned up was told it wasnt booked in - system problems! Asked for some discount on service as we drove 2 cars to the service that wasnt. Complained but no joy.

Booked Van for 10am went into workshop at 1630 for 30 minutes. Lost a day's wages

Awful service! Absolutely awful!

Made a formal complaint to the manager regarding the recent service received by the in store service team (one member in particular) & central reservations.

I have been a customer of this company for years and years, recently they have been taken over by Evans Halshaw.

My service & MOT on a plan that I have spent the last years paying for was booked in as normal. However, leading up to appointment I received a phone call from the central reservations team stating that the company was being taken over, and my appointment was being cancelled. No other explanation or advice of what to do. When I asked why, I was told that EH did not accept EMac service plans, and that I had to call EMac and discuss it with them. I was not happy with this information and from spending years dealing with the reservation team reading from a script & having zero customer service, I asked to be put through to the Newport branch. The call was answered by Talia. I explained why I had been put through, and explained I was not happy. Talia began to tell me they were being taken over & there wasn’t anything that could be done. I asked what I am supposed to do, to which I was told to find somewhere else. I said my MOT is booked in also & you are cancelling it with a small window before my MOT expires, I was told “this isn’t our problem”. Very nice! When I asked where I could go, I was told Redditch. With respect, we are in Newport!!!

The conversation went around in circles, a lot of huffing from Talia along with a huge lack of respect & absolutely no clue in how to deal with a customer in distress and upset. I asked for a manager, I was told where wasn’t one, supervisor?, there wasn’t one, team leader?, you guessed it… there wasn’t one (apparently). I asked for the contact details for the store manager & her name so that I could make a complaint.

I was given an email address & a name, however, what I was not told was that the email address Talia had given me would shortly expire due to the company change over! Very useful information right there!

So, I emailed the email address provided and of course, no response.

After speaking to EMac, they were unaware of this change & didn’t understand why my appointment was cancelled as they confirmed EH were a Citroen & Peugeot dealer. I then called several other places that EMac recommended however none of these were helpful.

I then called EH once the change had taken place & spoke to a gentleman within the sales team who was the most helpful person that I have spoken to throughout this. The gentleman I spoke to liaised with the sales team, and confirmed that EH can honour my service & someone from the sales team will call me to book this in.

Now, in between this time, I had to find a garage at very short notice to do my MOT before it expired. I also had to pay more for the MOT, as I normally have this discounted through the service plan. So, not only was I out of pocket, stressed from having to find an alternative at short notice, but now I understand it was all for nothing as my service plain IS accepted.

The service was booked in, which took place yesterday. Upon dropping my car off I asked to speak to the manager as i had not had a response to my emails. I spoke with the manager however, he really didn’t seem bothered by what had happened. He did ask to speak to me again when I returned to collect my car.

I left the store, and shortly received a call from Tom saying that my timing belt needed replacement as it is cracked. Tom provided me with a quote, however, I didn’t have the money that day to pay for it, so i refused the quote and I would take the car to a local garage. Tom confirmed they would carry on with the service as planned.

Now, upon speaking to a local garage, I now understand that the oil & filters just changed within the service need to be taken back out & replaced again as part of the timing belt replacement. So, basically, the service I have just has done was a total wasn’t of my time & even more importantly my money.

I am absolutely furious that I was not made aware my Tom that should I have the timing belt changed elsewhere they would have to undo everything that was done on the service & it would be a waste of time. I would have collected my car & requested a refund from EMac! At least I could have put this money towards the cost of replacing the belt.

All in all, I can safely say that I WILL NOT return to this company & cannot recommend them. I honestly have not received service this bad in a longtime.

Absolutely diabolical!