All went well. But disappointed that you no longer collect car for the service. Shiremoor isn't convenient and we had to use taxis. Extra cost for us.
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See what reviewers are saying
Excellence service. Owen was really helpful from start to finish. Lovely, friendly customer service. Answered all questions I had and made the process of buying the car a great experience.
Company replied
Sales lady pleasant and friendly, although does not return calls or replies to emails. Collected 1 year old car today, not valeted internally to a good standard; once drove home had to give it a good... See more
Company replied
Had a great experience buying a pre-reg June 2024 Vauxhall Vivaro Prime L1 2.0 litre Diesel for our window cleaning business. Went to view van on Monday afternoon at Evans Halshaw Shiremoor and drov... See more
Company replied
Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
New York Road, Shiremoor, NE27 0TS, Newcastle upon Tyne, United Kingdom
- 0191 259 7200
4.5
Excellent
527 reviews
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All went well...but not convenient.
All went well. But disappointed that you no longer collect car for the service. Shiremoor isn't convenient and we had to use taxis. Extra cost for us.
August 18, 2026
Reply from Evans Halshaw - Vauxhall Shiremoor
Hello Elizabeth,
Thanks for taking the time to leave your review. If there's anything we could do to make your next visit a five-star experience, we'd really like to hear your thoughts, we value every opportunity to improve.
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Vauxhall Shiremoor
Hello Jennifer,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Vauxhall Shiremoor
Hello Sarah,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Shiremoor Customer Services
A good friendly girl taking care of me…
A good friendly girl taking care of me at 8;00 am in the morning and booking my car in for its MOT.
August 12, 2026
Reply from Evans Halshaw - Vauxhall Shiremoor
Hello Leonard,
Thanks so much for your positive feedback and for choosing us. We'd love to know what could have made it a full five stars next time. We're always looking for ways to improve, so your insight really helps us keep raising the bar.
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Vauxhall Shiremoor
Hello Janice,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Shiremoor Customer Services
Excellence service
Excellence service. Owen was really helpful from start to finish. Lovely, friendly customer service. Answered all questions I had and made the process of buying the car a great experience.
August 10, 2026
Unprompted review
Reply from Evans Halshaw - Vauxhall Shiremoor
Hi,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Owen at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Great customer service from Stewart…
Great customer service from Stewart from start to finish. No pressure at any stage and fully explained every process.
August 7, 2026
Unprompted review
Reply from Evans Halshaw - Vauxhall Shiremoor
Hello Dylan,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Shiremoor Customer Services
Show buyers the ins and outs of…
Show buyers the ins and outs of workings of car, put small amount of fuel in car to drive home atleast and valet could have been better
August 1, 2026
Reply from Evans Halshaw - Vauxhall Shiremoor
Hi,
Thanks for sharing your feedback on your experience with Evans Halshaw Vauxhall Shiremoor. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Vauxhall Shiremoor Customer Services
Reply from Evans Halshaw - Vauxhall Shiremoor
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Shiremoor Customer Services
Outstanding customer service
Great customer service, absolutely first class, they take real pride in everything they do which give me confidence. Thank you.
August 4, 2026
Reply from Evans Halshaw - Vauxhall Shiremoor
Hello Mick,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Vauxhall Shiremoor Customer Services
Reply from Evans Halshaw - Vauxhall Shiremoor
Good Morning/Afternoon, Kevin
Thank you for your feedback.
We are sorry that our service did not meet with your expectations, and we appreciate you bringing this matter to our attention.
To help us improve our service to our customers, please could you provide further details about your experience to our Customer Services team via help@evanshalshaw.com.
Thank you
Evans Halshaw Vauxhall Shiremoor – Customer Services
Disappointed
Sales lady pleasant and friendly, although does not return calls or replies to emails. Collected 1 year old car today, not valeted internally to a good standard; once drove home had to give it a good clean (steering wheel and dashboard were filthy). Had service 2 days prior and noticed the service book had not been completed/stamped so had to return to sort. When got home, noticed the tyre inflater had been removed from tool kit; rang saleswoman.....still waiting a return call. Marks on wheel trim, asked that this be replaced and stipulated did not want it textured to disguise the scratches, however they textured the wheel trim. Dust cap missing and was informed it would be replaced, but it was not. However, a couple of nice complementary coffees.
July 31, 2026
Unprompted review
Reply from Evans Halshaw - Vauxhall Shiremoor
Hello Jo,
Thank you for taking the time to share your feedback.
We are sorry to hear that you have not been contacted regarding your ongoing complaint.
Please email our Customer Services team via help@evanshalshaw.com and we will ensure that contact is made with you.
We apologise for any frustration caused to you in the meantime.
Thank you
EvansHalshaw Vauxhall Shiremoor – Customer Services
Excellent Meet and Greet + Service
Excellent meet and greet and friendly staff in the buklding. Service great.
July 27, 2026
Reply from Evans Halshaw - Vauxhall Shiremoor
Hello Peter,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Sadly as much as the staff are lovely I…
Sadly as much as the staff are lovely I could never go back after the first car from them had tracking and balance issues and after 3 attempts could still not be resolved so an alternative car and deal was created only for the replacement car to go in 8 or 9 times .. as much as the staff tried their best to resolve the multiple issues, after the final breakdown the deal was unwound .. staff are great but can’t in all fairness recommend the quality of their stock of cars if they really were ever inspected thoroughly before ? Luck should not come into car deals
July 13, 2026
Unprompted review
Reply from Evans Halshaw - Vauxhall Shiremoor
Hi Paul,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
A friendly and professional service.
July 24, 2026
Reply from Evans Halshaw - Vauxhall Shiremoor
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Every thing was as it should with all…
Every thing was as it should with all aspects of the job being explained and accounted for.
July 21, 2026
Reply from Evans Halshaw - Vauxhall Shiremoor
Hello Brian,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services
A great service from Jamie
A great service from Jamie, easy to book in, called when finished, ready when I came in.
July 23, 2026
Reply from Evans Halshaw - Vauxhall Shiremoor
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Appalling service and experience
Went to look at a car which was advertised on autotrader. It wasn’t prepped and was out the back still filthy and had interior parts off in the back. Salesman advised I can put £100 returnable deposit and once it’s prepped I can test drive and make a decision if I want it. I agreed and when I sat at the desk to pay I was asked how I’d pay for the car, and given finance options straight away, also had an repairs warranty proposal put in front of me for £600. I said Can I wait until I see if I want the car when it’s ready first. The salesman wasn’t happy and said he would like me to sign up for it to show a bit of good will! Once I told him I may pay cash for the car instead of his 12.9% finance he then said he would have to get the manager to see if I could reserve it. I then had the manager tell me I’m better off getting finance so it gives me piece of mind if the car goes wrong as I would not have to pay. They regrettably let me reserve without buying their products, which was all they were bothered about. I walked out and said to my wife, I don’t think they want me to buy this car. Fast forward 4 days , heard nothing and called in, the same salesman said there was something wrong with the car and it may need to go back into Ford. He said he would call me on Monday. No call Monday or Tuesday. I called them, got the manager who told me they had tried to ring( no they hadn’t) and that the car was going to auction as it had a fault, they had already returned my £100 deposit. Would they have ever called? The car went back up for sale that night on. EBay and autotrader and is still there now 2 weeks later. Terrible and very weird experience , seems like they are geared up to push the warranty and finance and totally don’t want your custom if your cash buyer. They never once tried to sell me another similar car, salesman couldn’t be bothered with me each time we met. I’d recommend anyone to go somewhere else and feel I’ve dodged a bullet. Appalling experience.
July 1, 2026
Unprompted review
Reply from Evans Halshaw - Vauxhall Shiremoor
Hi,
Thanks for sharing your feedback on your experience with Evans Halshaw Vauxhall Shiremoor . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Vauxhall Shiremoor Customer Services
Good service in a reasonable time
Good service in a reasonable time , waiting area comfortable with drinks provided
July 12, 2026
Reply from Evans Halshaw - Vauxhall Shiremoor
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Shiremoor Customer Services
Technical manufacture issue
Did not take long for them to sort the technical fault. Staff friendly and hot chocolate is to die for.
July 14, 2026
Reply from Evans Halshaw - Vauxhall Shiremoor
Hello Susan,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Shiremoor Customer Services
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