Evans Halshaw - Vauxhall Shiremoor Reviews 

Every thing was as it should with all aspects of the job being explained and accounted for.

A great service from Jamie, easy to book in, called when finished, ready when I came in.

Went to look at a car which was advertised on autotrader. It wasn’t prepped and was out the back still filthy and had interior parts off in the back. Salesman advised I can put £100 returnable deposit and once it’s prepped I can test drive and make a decision if I want it. I agreed and when I sat at the desk to pay I was asked how I’d pay for the car, and given finance options straight away, also had an repairs warranty proposal put in front of me for £600. I said Can I wait until I see if I want the car when it’s ready first. The salesman wasn’t happy and said he would like me to sign up for it to show a bit of good will! Once I told him I may pay cash for the car instead of his 12.9% finance he then said he would have to get the manager to see if I could reserve it. I then had the manager tell me I’m better off getting finance so it gives me piece of mind if the car goes wrong as I would not have to pay. They regrettably let me reserve without buying their products, which was all they were bothered about. I walked out and said to my wife, I don’t think they want me to buy this car. Fast forward 4 days , heard nothing and called in, the same salesman said there was something wrong with the car and it may need to go back into Ford. He said he would call me on Monday. No call Monday or Tuesday. I called them, got the manager who told me they had tried to ring( no they hadn’t) and that the car was going to auction as it had a fault, they had already returned my £100 deposit. Would they have ever called? The car went back up for sale that night on. EBay and autotrader and is still there now 2 weeks later. Terrible and very weird experience , seems like they are geared up to push the warranty and finance and totally don’t want your custom if your cash buyer. They never once tried to sell me another similar car, salesman couldn’t be bothered with me each time we met. I’d recommend anyone to go somewhere else and feel I’ve dodged a bullet. Appalling experience.

Good service in a reasonable time , waiting area comfortable with drinks provided

Did not take long for them to sort the technical fault. Staff friendly and hot chocolate is to die for.

Everything was fine
Staff were polite and helpful

The staff are very friendly, helpful and efficient, always in contact me to keep me updated and professional.

Spent £10000 on a used car for my daughter.On collection it had barely 1 bar of petrol on the display.I was told lit was company policy not to put petrol in the car if necessary.
I spent an hour when I got home cleaning the inside of the car , finding a piece of “Kit Kat”under one of the car mats.When I brought this to the attention of the salesman I was informed it had been cleaned to a satisfactory standard!,
Certainly not a company that would go the extra mile for a customer

2 year vehicle service. Everything went smoothly.

Excelnt sevice by all the tezm at vauxhall all round care given id recommend this to snykne

I knew exactly what to expect from the moment I dropped off my car and how long the process might take. I was also provided with an answer that was helpful about warranty process as mine is about to end.

Brilliant service

Rachel has been really patient and very friendly and got me exactly what I wanted for a really fair price

The whole team make car buying experience as painless as possible

I was kept informed all the way through and even received a follow up call to check I was happy with everything.

The service was fully completed I received a video and the car was washed and cleaned

Every thing went smoothly

Nothing to report

Every visit they are always friendly and always do everything they can for their customers. Service is excellent, can not fault them for anything.

Staff very friendly and a video sent af the health check