Evans Halshaw - Vauxhall Wakefield Reviews 

483
TrustScore 4 out of 5

4.2

Chantry Bridge, Doncaster Road, WF1 5DR Wakefield, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Everything about the service from the drop off to the pick up with a courtesy car and a wash of my car was perfect 👌 thankyou amy

Rated 5 out of 5 stars

Julie in the Service Team was great for start to finish. Got me booked in, dropped off first thing which was convenient and then called in good time for me to collect when promised at 4pm - no proble... See more

Company replied

Rated 3 out of 5 stars

Good price for "value" service. However Service engineer recommended unnecessary work, which I declined. Also car not cleaned inside or outside as requested and on job sheet.

Company replied

Rated 5 out of 5 stars

From start to finish the experience can only described as exceptional From drop off to pick up everything went well the reception team 10/10 An unexpected bonus of a car clean was very much apprec... See more

Company replied


Company details

  1. Car Dealer

Written by the company

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Contact info

  • Chantry Bridge, Doncaster Road, WF1 5DR, Wakefield, England, United Kingdom

  • 01924 376771

4.2

Great

TrustScore 4 out of 5

483 reviews

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4.2

All reviews

(483)

5,693 reviews in the last 12 months

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Rated 3 out of 5 stars

Took my car in at 8.30 for its 3rd…

Took my car in at 8.30 for its 3rd service, they didn't start on it till 3pm, my service is covered by e mac which pays for the service and certain parts plus a wash and a vacuum, which i didn't receive, plus they told me it needed spark plugs which are a part that is covered by my service plan but didn't change them because they said i had to pay for them separately, and I requested a E mac receipt with the parts and prices they had used and i didn't get one of them either, so overall I was only 50% happy with the service I received, I sent them a E Mail to forward me the E Mac receipt but they never replied.

February 26, 2025
Unprompted review
Evans Halshaw - Vauxhall Wakefield logo

Reply from Evans Halshaw - Vauxhall Wakefield

Hello Andy,

We understand your frustration with the service you received.

We strive to provide excellent service to all our customers, and we apologise that your experience did not meet your expectations.

We will investigate your concerns and take appropriate action to ensure this doesn't happen again.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Car’s first MOT

Car was in for MOT - No fuss, straight in & out. The lovely young lady was friendly & professional - talked me through all of the processes - and was very helpful! Would highly recommend! 😊

February 26, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Wakefield

Hi Mel,

We strive to provide a smooth and efficient service, and we're glad that our team member was able to assist you.

We appreciate your recommendation.
Evans Halshaw Customer Services

Rated 3 out of 5 stars

Need to sort the phone communication

Really poor experience this time after using EH for over 6 years. Main issue was that nobody answers the phones in service after I had received emails saying the car needed additional work during health check.
Just a quick thank you to Ellie who works in new cars but kindly went to get somebody from service,. Also thanks to drivers who were collected and returned the car

February 26, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Wakefield

Hi David,

We appreciate your feedback and understand your frustration with the difficulty in reaching our service department.

We strive to provide excellent customer service and are disappointed to hear that your experience fell short of your expectations.

We value your loyalty and will use your feedback to improve our communication processes and will pass your feedback about Ellie over to her.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

The car was done well before the time…

The car was done well before the time they told me everything was great thank you

February 18, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Wakefield

Hi Robert,

We appreciate your kind words and are thrilled to hear that you were satisfied with the service.

We strive to provide our customers with the best possible experience.

Evans Halshaw Customer Services

Rated 3 out of 5 stars

The service went off without a hitch

The service went off without a hitch. It was quick, I got the video report and my car was cleaned on the outside when I collected it. The service was not expensive.
On dropping off my car I enquired about other issues with the car and was Informed there was a non-refundable diagnostic fee of £150 which would not be deducted from any repairs arising.
Although I would like dealer service and repair I will not be returning as I consider this unacceptable. All the garages are doing this now and for people with slightly older cars like me I suspect that they are helping the small independent garages by adopting this policy. That is undoubtedly where I will be going unfortunately.

February 17, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Wakefield

Hello Patrick,

We appreciate your feedback and understand your concerns about the diagnostic fee.

We strive to provide transparent and fair pricing for our services.

We value your business and hope you'll consider us for your future automotive needs.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

dealt with Chris at Evans Halshaw

dealt with Chris at Evans Halshaw, amazing experience! Helped me get a new car in just over a week! Thankyou!

February 17, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Wakefield

Hi Kyra,

We strive to provide excellent customer service and we are thrilled that Chris was able to help you get a new car so quickly.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Excellent customer service

We were assisted by Thomas Whitby from beginning to end and he could have not been more helpful, he was also honest about services and products which was most appreciated. Would highly recommend.

February 14, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Wakefield

Hello Helen,

Thank you for your kind words about Thomas.

We are delighted to hear you had a positive experience and appreciate your feedback.

We are proud to have such dedicated staff.
Evans Halshaw Customer Services

Rated 4 out of 5 stars

Easy process and handled my concerns really well

Really easy process, Chris was great so helpful and friendly and never once made me feel pressured. Would definitely recommend using evans halshaw.
Had to tax my vehicle through a v62 and had some issues around this but Dan at Wakefield store has been great and dealt with my concerns efficiently.

February 4, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Wakefield

Hi Olivia,

It's wonderful to know that Chris was able to provide you with such helpful and friendly service.

We strive to make our processes easy and our customers feel comfortable, so we're thrilled you found that to be the case.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great customer service and spotless car

I recently purchased a car from Evans Halshaw Wakefield, we spoke with Chris and he was our salesman throughout. He was fantastic—always keeping me informed and making the whole process smooth and stress-free. He was friendly, approachable, and took the time to explain everything thoroughly, ensuring we were completely happy with our purchase. The car itself was in excellent condition, spotless both at viewing and collection. Overall, a great experience!

January 25, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Wakefield

Hi Ala,

Thank you for your kind words.

We are delighted to hear that you had such a positive experience with our team.

We strive to provide our customers with a seamless and enjoyable car buying journey, and it's wonderful to know that Chris was able to deliver on that promise.

We will be sure to pass on your feedback to him.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Our visit to Evans Halshaw

When we arrived for our appointment we were made very welcome by Millie the receptionist and was offered refreshments while we waited for the car to have a soft where update .The service we received was excellent we couldn’t be more pleased .

January 29, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Wakefield

Hello Anthony,

We are delighted to hear that you had a positive experience and found our receptionist, Millie to be so welcoming.

We appreciate your feedback and are glad you were happy with the service you received.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

No problem booking service

No problem booking service. all work carried out in the time specified. Detailed service report provided, advice given ref tyres. Very happy with the whole service given to us.

January 15, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Wakefield

Hello Heather,

We are delighted to hear you were happy with the service you received.

We appreciate your feedback and are glad you were happy with the service you received.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Very good customer service

Very good customer service, was very helpful with my problem with my car n fixed it fast

January 16, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Wakefield

Hi Martyn,

Thank you for your kind words.

We're glad to hear you were happy with the service you received and that your problem was resolved quickly.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Extremely helpful and friendly service

Extremely helpful and friendly service, thanks Luke and Nathan

January 9, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Wakefield

Hi Phil,

We're thrilled to hear about your positive experience and that Luke and Nathan provided such helpful and friendly service.

We hope to see you again soon!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Had my car in for recall recently…

Had my car in for recall recently couldn’t be happier. Lee went out of his way to make sure I was updated properly and rang as soon as it was done. Very helpful and gave me a very professional customer service.

January 7, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Wakefield

Hi Chris,

We're so glad Lee was able to assist you and provide you with excellent service.

We strive to make every customer's visit a positive one, and your comments are encouraging.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

I visited on the 30th December 2024 and…

I visited on the 30th December 2024 and I think I felt with Amy she was amazing can’t thank her enough she was so friendly kind and knowledgeable a real credit to your company

December 30, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Wakefield

Hi Kirsty,

It's fantastic to know that Amy made your visit so enjoyable.

We'll be sure to pass along your kind words to her.

Thank you again for choosing us and for your lovely review.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

all staff very friendly and helpful…

all staff very friendly and helpful kept us fully informed on the progress

January 2, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Wakefield

Hi Mrs Tingle,

Thank you for your kind words.

We are delighted to hear that you were happy with the service you received.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Chris at Evans Halshaw

Visited Chris at Evans Halshaw again wanting to upgrade my vehicle. Chris was super helpful and did everything he could to get me a fantastic deal. The process was quick and easy and he managed to find the perfect car for myself, within my budget. Will definitely be visiting Chris and Dan at Evans Halshaw for my next car upgrade!

December 31, 2024
Unprompted review
Evans Halshaw - Vauxhall Wakefield logo

Reply from Evans Halshaw - Vauxhall Wakefield

Hi James,

Thank you for your kind words about your recent experience.

We are delighted to hear that you were happy with the service you received from Chris and that you found the perfect car within your budget.

We appreciate your recommendation and look forward to welcoming you back in the future.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Nathan was great.

December 30, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Wakefield

Hi Kasey,

Nathan will appreciate you leaving this a review - thank you!

Have a nice day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Friendly staff on arrival delta quickly…

Friendly staff on arrival delta quickly with my car.
Offered me a drink on arrival..
MOT carried out no problems car returned clean and tidy

December 17, 2024
Unprompted review
Evans Halshaw - Vauxhall Wakefield logo

Reply from Evans Halshaw - Vauxhall Wakefield

Hi Rod,

We appreciate your kind words and are glad to hear you had a positive experience.

We strive to provide excellent service and are happy to know our staff made you feel welcome.

Evans Halshaw Customer Services

Rated 1 out of 5 stars

Waited and waited, still no car

Bought a car from them and waited over a week to be told they are not selling it anymore, strange
Then I agreed to purchase a different one from them, arranged to pick it up Sunday, got excited, when we went to pick it up it was a mess and not ready at all, so they guaranteed it would be ready Monday, on Monday we got a call saying its not ready and it will be ready Tuesday, so again we waited, they said this time it would be delivered. On Tuesday evening I got a call asking for the payment in full and then they will show up with the car.
I wasn't paying until I saw the car, they brought the car to my home address and absolutely nothing had been done on the car,it was the same as Sunday, even though they had it for two more days, now I understand why they tried getting payment before it was delivered.
I cancelled the order and made a complaint to the Head office,this was a week ago and no one as even bothered getting intouch.
This was @ EH Wakefield

December 8, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Wakefield

Hi Paul,

Thank you for taking the time to review.

I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.

If there are any outstanding issues you have that you need addressed, please contact us on service.followup@evanshalshaw.com

Thank you,
Evans Halshaw Customer Services

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