EvoEnergy Reviews 

My solar panel installation was completed 4 months ago and I have received the first FIT payment, which was slightly higher than predicted. The service provided by EvoEnergy has been excellent, they have been professional and helpful at all times, with no pressure or hard-sell. The installation was neat and was completed to schedule. EvoEnergy was recommended to me and I would recommend them.

We were inititally very pleased with the installation.
Unfortunately our panels were damaged by squirrels and half had to be replaced. Arranging a visit for Evo to diagnose the problem proved time consuming on our part with a number of weeks elapsing from reporting the issue to a visit from the company. A number of diagnositc tests were run, we were not informed of the charges at the time which again was disappointing although we did appreciate that we were not charged for new materials which did not resolve the problem.
By the time it was determined that replacement panels were required a further week had elapsed. Again we had to chase fitting of the new panels with the result that we had scaffolding up for over a month and spent considerable time and effort chasing the company.
From reporting the problem to final resolution took approximately 2 months and a lot of effort on our part. We still feel the final position is to be resolved and for 2 months we have been emailing and more lately calling the company with no response.
I would certaintly have recommended Evo based on my experience of the initial installation as a very professional and efficient outfit. Unfortunately my experience of the work up work has been completely the reverse of this.

We went with Evo energy on the recommendation of a friend and their favourable Which report.
Having previously had two quotes we were pleased with the professionalism of their salesman. The price was favourable.
We opted for a split ESE WNW 4 kW system.

We paid the deposit and waited a month for installation.
The on site team were excellent, however they were delayed a day because the wrong roof brackets and inverter had been sent.
A few months later we discovered that one of the clamps had been wrongly applied showing a false usage. This was rectified with in a few days.

We paid our balance immediately but had to chase the MCS. Three times we phoned over ten days speaking to different people who assured us it was being dealt with. The final person who did issue it said it was the first time they had heard of it. We were not advised that the FIT had to be applied for in the name of the person who paid the bill. Although paid for from a joint account BG wouldn't accept FIT in husbands name so we had to re apply in wife's name as receipt was in her name. This took extra time and we lost some generation.
The accounts office did not respond to email asking for receipt to be altered and reissued to husbands name.
Communication between departments is very poor!

The scaffolders were Gung Ho and broke our neighbours light. It took three phone calls to customer service over a month to get this rectified. Each time we were reassured it would be remedied immediately. Eventually the scaffolders turned up and replaced the shade.

We were advised that our 4 kW system would produce a maximum of 3.6 kW in May, June when light and height of sun was optimal. It has only produced 2.91 and I am awaiting confirmation from Evo as to whether the panels are all working but email has gone unanswered.

The friends that recommended us were made to wait over three months for their £250 recommendation fee. They were embarrassed to ask us if we had paid in full for our system. We phoned EVO and emailed at least three times as did they, and were fobbed off about cheques waiting to be signed.

Would we recommend Evo? If they sort out their inter department communication and responded to queries quicker , Yes, but would like my recommendation fee to be sent quicker too if we did secure a sale.

I have had 7 panels installed, which is not a large scale one but still well worthwhile doing and easy to install with no mess.

From start to finish had an excellent service from Evoenergy staff. No pushy sales pitch just good honest facts on the Solar Panel system which was recommended 4kw with an optimersion system to heat the hot water. Workmanship was first class on the install.

The most pain free experience. No hard sell. Very professional company. The hardest part was to decide which panels to choose.
The installers were professional,polite,cheerful and hard working.
Best employees awards should be awarded to our three guys!
Can not fault this company, highly recommend!

Evoenergy were referred to us by my parents-in-law. They were knowledgeable and efficient. Their quotation covered all the options we asked for and the options were clearly set out. Once instructed, they arrived when as planned and finished as planned. The installation was quick. The panel layout we chose was not possible when the installation started and we were disappointed that the survey had not identified a soil and vent pipe and valley that obstructed the layout. The solution was easy enough - the soil and vent pipe was terminated in the loft with a one way air valve and two panels were moved. The system has been working well and we are now FIT registered. I would recommend Evoenergy to others.

From the initial enquiry through the site visit, quotation and installation, Evo Energy were very efficient and professional.
They answered all my questions every step of the way, although the final paperwork took a little longer than expected to finalise. Once they learnt of this irritation though they did respond very quickly and this is indicative of a company which takes its customer service seriously.
My power supplier (Scottish Power) wasn't as efficient as they might have been either, but I realise that's nothing to do with Evo.
I would recommend Evo to everyone

Excellent installation and support was rapid when I had questions
I can recommend solar PV to anyone with an unshaded south facing roof and Evo is an excellent supplier

From our initial conversation with Noel through to the completion of the job, Evo Energy were absolutely first class.
They were with us every step of the way and kept us informed on every thing that was happening.
On the installation the guys were extremely courteous,nothing was too much trouble and the house was left as they found it.
A fantastic job by a fantastic company.

We contacted EvoEnergy because our friends had had a positive experience with them . From first contact to closing the front door after a clear explanation of how the system worked we have nothing but praise for this company.I would wholeheartedly recommend EvoEnergy to you if are looking at investing in Solar panels. Try them

Efficient, sound, excellent service. We were kept well informed and issues were dealt with quickly.

Quotation excellent both in price and offered options.
Communication good preparing for install.
Scaffolding arrived and departed as promised.
Install excellent as was commissioning.
Then.. the inverter failed on the morning of day 2. Not Evo's fault and an engineer was there the same day to confirm the fault and arrange replacement.
Then poor communication on the provision and installation of a replacement. I had to phone on several occasions to get information and it was not reliable. Eventual installation of replacement 2 weeks later. Working perfectly now.

great company easy to deal with and everything went well with install definitely recommend.

The company were very helpful throughout the process, efficient and professional. they were always willing to answer any questions we had. particularly after the installation.

We had three quotes for panels and not only were evoenergy the best value for money on KW output, but their materials were clear and their sales 'pitch' was genuine and with none of hte hard sell we experienced elsewhere.

The installation proceeded quickly, and a minor hitch in equipment was sorted in good time, with minimal inconvenience all round. Everyone involved at every stage was helpful and professional.

Having reviewed other Solar companies I was a little concerned when agreeing this installation. It's a lot of money BUT, in the event it was unfounded concern. I'd come across what I would describe as candidates for 'Rough Traders' in reviewing other Solar providers for my home but EVO came up trumps. The initial contact was a little lacking in communication contact but, when things started, it was all hands to the pump.

Good points. The installation Team, led by Dom were superb. Commissioning and assistance was better than anticipated. The panels are now doing what I expect PLUS, I've switched my Gas Hot Water off because the panels are working so well.

Bad points. The Scaffold Team left a lot to be desired. They were late completing on the promised day and appeared to have little regard for being on my property. This has been reported to Evo Management for them to take action.

Would I engage with Evo again? Most definitely, they are professional and the finished installation has exceeded my expectations. Thanks Jon for all your support

These are the only contractors that take more care than I do with my own home. Really just a great job, efficient and timely delivered without fuss and bother. From start to finish these guys know solar and just make things simple for the customer. By all means get quotes from others but just bear in mind that these guys are in it for the long term. They were in the market before it was popular, weathered the massive growth of 2010-2011 and are still in the market. They do it well and make it well worthwhile. You only fit solar on your home once so get the righ company, and for me Evo was def. the right company!

We chose EvoEnergy from recommendation by friends and neighbours and because of their frank and honest approach regarding the installation of solar panels. This was particularly so because we have a low pitch roof which is not of conventional build. Overall the service was very good and we would happily recommend them to others. We were kept fully informed throughout the fitting process.

An excellent all round service, very satisfied.