exaktaphoto.se Reviews 

5,201
TrustScore 3 out of 5

2.8

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Rated 2 out of 5 stars

Delivered photos not ordered within an order with a very short time interval to return. Not a serious company. Ok photos, but a scam for the rest.

Rated 2 out of 5 stars

Did not like the photos much. They could have shot them better and told the children to atleast tidy their hair before the photographs. No package to order group photos of multiple years together. The... See more

Company replied

Rated 2 out of 5 stars

Was not happy that we couldn't buy the group picture as a magnet. The magnet was only available for the portrait picture. It has been a tradition for us to send the grandparents the class pic each y... See more

Company replied

Rated 5 out of 5 stars

Straightforward, no hassle or problems, good prices, shipping was even faster than promised. Print was darker than I intended, but I don't see that as their fault.

Company replied

Company details

Written by the company

EXAKTA PHOTO är ett skolfotoföretag som med engagemang och yrkesstolthet skapar minnen. Med ödmjukhet och envishet strävar vi framåt för att befästa vår position som Sveriges största skolfotoföretag.


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2.8

Average

TrustScore 3 out of 5

5K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 2 weeks

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2.8

All reviews

(5,201)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Not that happy

Design that i received was not the same as shown on site when I ordered. Price is too high. Slow delivery, I haven't got catalog still after a month. Unfortunately, this company got affiliated with school and I had not other choice.

November 9, 2024
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Reply from exaktaphoto.se

Hello,
Thank you for your review, but we are sorry that you are not satisfied. We appreciate your feedback and we are constantly working to improve!
Kind regards, Exakta Photo

Rated 2 out of 5 stars

Very expensive service.

Way, way, way too expensive. This service is pure exploitation.

November 10, 2024
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Reply from exaktaphoto.se

Hello,
Thank you for your review, but we are sorry that you are not satisfied. We appreciate your feedback and we are constantly working to improve!
Kind regards, Exakta Photo

Rated 2 out of 5 stars

I am quit disappointed because I was…

I am quit disappointed because I was thinking the pictures were to be in a frame. But just received an ordinary A4 size photos.

November 10, 2024
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Reply from exaktaphoto.se

Hello,
Thank you for your review, but we are sorry that you are not satisfied. We appreciate your feedback and we are constantly working to improve!
Kind regards, Exakta Photo

Rated 2 out of 5 stars

More options with the magnet

Was not happy that we couldn't buy the group picture as a magnet. The magnet was only available for the portrait picture. It has been a tradition for us to send the grandparents the class pic each year. Hope you can bring that back.

Was also not happy with how the large size group picture is printed. It either should be printed edge to edge or the extra border along the edge should be cut. Highly unprofessional with the little extra border showing on just one side.

November 9, 2024
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Reply from exaktaphoto.se

Hello,
Thank you for your review, but we are sorry that you are not satisfied. We appreciate your feedback and we are constantly working to improve!
Kind regards, Exakta Photo

Rated 1 out of 5 stars

I recently received the school album

I recently received the school album for my daughter’s class, along with a few additional photos. While I appreciate the effort in creating a keepsake for the students, I was disappointed with the album’s overall format and presentation. I was hoping to see more individual moments of her class, such as candid shots on the playground or in other activities, rather than a combined album featuring all classes. The design and layout didn’t fully capture the unique character of her class, making the album feel less personal. I believe there’s room for improvement to make these albums more meaningful for each class and would appreciate consideration of these aspects in the future. Thank you.

November 10, 2024
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Reply from exaktaphoto.se

Hello,
Thank you for your review, but we are sorry that you are not satisfied. We appreciate your feedback and we are constantly working to improve!
Kind regards, Exakta Photo

Rated 1 out of 5 stars
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Reply from exaktaphoto.se

Hi,
Thank you for your review but we are sorry that you are not satisfied. We are sorry that your order did not arrive in the first shipment but we hope that you are more satisfied now that you have received your order!
Kind regards, Exakta Photo

Rated 5 out of 5 stars

Good

From placing the order to receive the order, it was smooth.

November 10, 2024
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Reply from exaktaphoto.se

Hello,
Thank you for your review, we are happy to hear that!
Kind regards,
Exakta Photo

Rated 5 out of 5 stars

Beautiful photos

Beautiful photos, good delivery.

November 9, 2024
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Reply from exaktaphoto.se

Hello,
Thank you for your review, it makes us happy.
With kind regards,
Exakta Photo

Rated 5 out of 5 stars

Bra service.

November 9, 2024
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Reply from exaktaphoto.se

Hej Ann,
Tack för ditt fina omdöme!
Mvh, Exakta Photo

Rated 2 out of 5 stars

Long time to contact

It took such a long time just to contact the company either by email or phone call.

November 8, 2024
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Reply from exaktaphoto.se

Hi,

We thank you for your review but we apologize that you have had difficulty contacting us. During our peak season, we also have slightly longer response times on emails and telephones but we hope that everything has now been resolved for the best.

Best regards, Exakta Photo.

Rated 1 out of 5 stars

Poor quality

I recently ordered my daughter's school photo, and unfortunately, the experience was quite disappointing. Firstly, the website itself; the area where you order photos is quite poor, and you cannot choose which photo (3 were taken of our daughter) you want to print - you are basically forced to use the first photo that was taken, and can only choose the size and format in which you want it printed. Digital photos are about 500kr EACH, which is very overpriced.

The order took much longer to arrive than expected, and when it did, it was packaged in a flimsy business envelope. For the price, I would have expected better protection, like a hard-back envelope. As a result, the photos arrived with water damage and were warped.

To make matters worse, there is a strange line running through the middle of the photos, and the paper quality feels cheap—comparable to something you could buy at a local store. The print quality is also far below what I would expect, no better than a basic home photo printer.

This was our daughter's first school photo so I’m quite disappointed with how things turned out. I’ve reached out to customer support and am waiting to see how they handle the situation. Depending on their response, I may update this review.

UPDATE: In response to Exaktaphoto's response below, I still have not received any response from customer service. My 1 star review still stands.

October 24, 2024
Unprompted review
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Reply from exaktaphoto.se

Hi,
Thank you for your review. Sorry that you are not satisfied with the service and products.
It's ok to change the pre-selected image to the one you want. You do this by holding the image and pressing "insert image", alternatively drag the image to where you want it.

Sorry that you received damaged pictures. Our pictures must handle the packaging, but we will be happy to help you with a complaint.

Don't really understand what you mean by line through the middle of the images? Please tell us more about this.

If you contacted our customer service, you should receive help shortly!

Mvh,
Exakta Photo

Rated 1 out of 5 stars

Slow replies

Slow replies, marketing emails flooding my inbox even though I have made a purchase. Slow delivery (20 days).

October 15, 2024
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Reply from exaktaphoto.se

Hi, thank you for your review.
Sorry you are not satisfied! It is ok to unsubscribe from newsletters if you don´t wish to receive them.
Feel free to contact us for help with this if you wish. You can reach us at info@exaktaphoto.se. It is also possible to call us on 0431-445600 if you want a faster response.
Mvh, Exakta Photo

Rated 4 out of 5 stars

The kids's photos

Everything was good except the price that was too high.

September 17, 2024
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Reply from exaktaphoto.se

Hi, Thank you for your review. Nice to hear but at the same time sad that you are not satisfied with the prices.
We're keeping our fingers crossed that you'll be happy with the pictures once they reach you!
Exact Photo.

Rated 1 out of 5 stars

No extra effort in helping the small…

No extra effort in helping the small kids fix their clothes during the shoot. The child could literally have an underwear on one eye and they will still take the picture! Confusing communication. We are told you will automatically send it to our address. I asked the teacher and the rep, do i need to pay?they said no! But now i get an email that i have to order after creating an account and pay! What is it really? Is the bill taken care of by the school or not!

September 4, 2024
Unprompted review
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Reply from exaktaphoto.se

Hi, thank you for your review. Sorry you are not satisfied! There is absolutely no purchase requirement for the images. The email you received is an image code that you activate on our website to be able to see the images. On the website it is possible to buy pictures, but as I said, there is no compulsion. Please contact us for more info if you are interested in knowing more. You can reach us at info@exaktaphoto.se. It is also possible to call us on 0431-445600.
Exact Photo

Rated 1 out of 5 stars

Professionally done work

Professionally done work, I think you have to see for yourself how the photo is taken, who is closed, who is dissociating

December 3, 2023
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Reply from exaktaphoto.se

Hi,
Thank you for your review!
Kind regards, Exakta Photo.

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