ExaVault Cloud FTP Reviews 270

TrustScore 2 out of 5

2.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Incredibly bad service. Historically used the platform and wanted to create a new account. Waited 2 weeks for a call to get a quote (after emailing asking for this). Get on the call and won't give me... See more

Rated 1 out of 5 stars

We were, until today, an ExaVault customer for 4.5 years, then they suspended our account for high bandwidth usage. Their service was being used for FTP back up of a cloud server instance at the I... See more

Company replied

Rated 5 out of 5 stars

We've used Exavault for about three months now after researching our alternatives pretty extensively. The price and performance are what sold us on Exavault. The flexibility of the user interface wi... See more

Rated 2 out of 5 stars

Until recently, we were quite satisfied with the experience provided by Exavault. But in the last two weeks we have had two serious service outages, and lost our own customers' data in the process. Th... See more

Company details

  1. Cloud Storage Service
  2. Cloud Computing Service

About ExaVault Cloud FTP

Written by the company

A Secure Cloud FTP platform trusted by over 5,000 companies -- everyone from Adobe to Zillow. Our instant-setup Cloud FTP platform lets you create a hosted FTP server in just seconds.

We have the tools to help you scale and automate your business file transfers with an API for integrations, audit logs for compliance, and enterprise-grade security.

Remove barriers and software complications -- connect anything, anywhere. We've tested compatibility with thousands of third-party software products, from desktop applications like FileZilla to integration platform software like Boomi and Mulesoft.

Our platform provides tons of capabilities including:

- Full FTP, FTPS and SFTP support.
- Detailed logs & granular user permissions.
- Robust developer API.
- Event-driven webhooks.
- SSH key management.
- And much more!

Our web interface is perfect for both technical and non-technical users. Let us help you keep your files moving.


Contact info

2.0

Poor

TrustScore 2 out of 5

270 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

ExaVault is a Superior Product !

We have been using ExaVault for about a year now, and it is everything we had hoped it would be. The interface is very easy to navigate. Uploads are fast and easy. We use an FTP auto-upload app to ExaVault and it couldn't be easier. The security is very tight also, which was a selling point for us. Being able to lock down folders for viewing by password only, is a another plus that drew us to using ExaVault. I would recommend this product for anyone wanting to backup, store, share, encrypt, etc., and sensitive files.

December 15, 2015
Unprompted review
Rated 5 out of 5 stars

Great service for file sharing!

I really like Exavault, when pointing customers to get files, it is so much more professional and easy to use than DropBox. I like the way that the site can be customized with your company name and logo. It goes a long way with customers.

December 15, 2015
Unprompted review
Rated 5 out of 5 stars

Awesome support

We've been with Exavault for most of a year now and just had our first actual problem requiring support. The staff were friendly and professional and great followup. I would recomend them to anyone!

November 24, 2015
Unprompted review
Rated 5 out of 5 stars

I recommend this to everyone who mght need it...

I have been using this for years and still am. All files and pictures are always secure and safe and my "people" can go into their accounts and get their work without being in files they do not have clearance for. It has always been easy to use, can be accessed from everywhere, and the price has STAYED reasonable and they just keep adding features, even though the basics work just fine. I will continue to use them as long as I have a business!

August 4, 2015
Unprompted review
Rated 5 out of 5 stars

Reliable service

I use this service to upload security pictures to a remote location. Never had anything go wrong. Great interface. I use FileZilla to go in and clean things out. If I stored my security pictures locally they could get stolen. My pictures are secure here.

August 3, 2015
Unprompted review
Rated 5 out of 5 stars

Great Service!

ExaVault has been a fantastic service since I started using it several years ago. Speeds are fast, the interface is nice and they support all the flavors of FTP (FTP/FTP-S/SFTP). They've also got a pretty solid API.

The support team is great; they've solved a lot of really difficult problems.

July 30, 2015
Unprompted review
Rated 5 out of 5 stars

Exavault is a great solution for us!

We have used Exavault for over 5 years to deliver high quality audio to our clients. They love it and we love it! There are rarely any problems, but if there are, the support staff is ALL OVER IT! Exavault is responsive and quick to address anything that might crop up. The uptime is amazing, which is why we keep renewing.

July 14, 2015
Unprompted review
Rated 5 out of 5 stars

Good Service

I've been using Exavault for about 8 years now to upload JPEG's from my motion activated security camera. Their website makes it easy to sign on and look at the pictures if necessary. Periodically, I sign on and download the pictures to my computer for archiving and then delete them from Exavault to free up space. Never had any issues with them.

July 8, 2015
Unprompted review
Rated 5 out of 5 stars

Exavault is simply the best

I have been using Exavault for 8 years now. If I had known how much easier it would make my life, I'd have signed up much sooner. When I did a move across town, I was in danger of losing clients. I have since been told by them I would have lost their business without Exavault. I know there are free solutions out there but their fantastic pricing and customer service has impelled me to stay with them. They make it very easy to transfer large files to and from clients. They are also constantly improving their site to make the experience easier. I can't say enough good things about Exavault. It would definitely put a hitch in my gitalong if I had to do without them. Thanks Exavault!

July 8, 2015
Unprompted review
Rated 5 out of 5 stars

Fantastic!!!

We have been using ExaVault for over two years now and I don't know how we got along without it before.
It is a fantastic addition to our business. Being able to receive files though our website as well as send professionally Branded Email files with clients files, keeps our brand image consistent and our business as professional as possible.

Thank you ExaVault.

July 2, 2015
Unprompted review
Rated 4 out of 5 stars

testing review

testing reviewtesting reviewtesting reviewtesting reviewtesting reviewtesting reviewtesting reviewtesting reviewtesting reviewtesting reviewtesting reviewtesting reviewtesting reviewtesting reviewtesting review

June 24, 2015
Unprompted review
Rated 5 out of 5 stars

Very good performance and service. Best bang for your buck out there, and everything you could ask for in a hosted FTP solution.

We've used Exavault for about three months now after researching our alternatives pretty extensively. The price and performance are what sold us on Exavault. The flexibility of the user interface with either browser and link based file sharing, or the traditional FTP/SFTP client approach fits our needs and works well for us and our customers both. The customer service is fast and friendly. You can't go wrong with Exavault.

June 23, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent and Reliable a very good value.

Our old FTP platform was slow and unreliable. It didn't offer the controls we now have. Very simple to implement and use and very quick performance. I have migrated completely to ExaVault and have no regrets.

June 18, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent Reliability

I've been uploading database backups and file backups to Exavault using an automated process and have never worried about the second copy of my business-critical information being stored securely.

Great job guys!!!

June 9, 2015
Unprompted review
Rated 5 out of 5 stars

Easy to use, highly valuable to our operations.

ExaVault offers a user-friendly FTP service that makes it easy for both our staff and our clients to exchange files at crucial times to meet deadlines. Their customer service is top-notch; the one time we had any problem with functionality, our support ticket was answered within half an hour and the issue was fully resolved BEFORE the response was issued. That's a better track record than many tech giants, who generally couldn't care less when their product doesn't work properly.

My only complaint with the actual product: it would be nice to see what user is associated with a root file when I attempt to delete old data instead of just being told that it can't be done. We have a lot of user accounts due to the nature of our business, and this can be a slight pain to backtrack at times.

Nonetheless, this really is the only negative thing I can say about ExaVault. By and large, it is a stellar product made by a stellar company. I recommend it without hesitation.

May 12, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent service, very good performance, well designed interface options.

As an IT professional, I was seeking an FTP server hosting service where I could keep logs, binaries and patches handy. My company has an FTP site for uploading logs and such but there are limitations and I don't have admin access to the site in order to give temp access to clients and colleagues in order to fetch or upload something. I did some research and found Exavault to be the best due to various capacity plans, support for sftp and browser access and an excellent reputation. I've been with Exavault for several years now. I can honestly say that I have been very satisfied with the service, support, pricing, interface design, and flexibility. I have no plans to move my business to any other company. I did want to also mention I appreciate the good communication Exavault has with its customers. Lastly, I would highly recommend Exavault to anyone seeking this type of customized, professional, service.

May 11, 2015
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look