Very impressed with EPD, parts ordered at gone 4pm and in the yard on the south coast mid morning, on the machine by lunch and working away in the afternoon. Nearest Takeuchi dealer got in touch the f... See more
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Review summary
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This is the second time I've purchased from E P D. AS a business owner with customers I need to impress I value companies like this who enable me to deliver my services on time. Unfortunately machi... See more
Company replied
Whilst working on an important job one of the tracks on my digger failed and I urgently needed to get a replacement. I decided to order a pair as it made sense to replace both at the same time and the... See more
Company replied
What a service excellent. Very fast delivery safely packaged on a pallet and a great price for the excellent quality tracks. Fitted tracks straight on no problems perfect fit. Well done EPD your abs... See more
Company details
Written by the company
EPD, abbreviated from Excavator Parts Direct, specialises in providing top-quality spare and replacement parts for excavators and heavy machinery online 24/7. With a commitment to quality and customer satisfaction, EPD is a trusted supplier to construction professionals, contractors, and equipment operators looking for reliable parts that keep their machinery performing at its best. Our online store is designed to make ordering as simple and efficient as possible. Customers can easily browse and purchase parts at any time, ensuring they can get what they need, when they need it. We partner with leading manufacturers to ensure all our products meet or exceed industry standards, offering both OEM and aftermarket options to suit different budgets and requirements. EPD takes pride in delivering exceptional service and fast shipping, so you can keep your projects moving without unnecessary delays. Our support team is always available to assist with product enquiries and order assistance. Whether you’re working on a small project or managing a large fleet, you can trust EPD.
Contact info
Wheatfield Road Dunnikier Business Park , KY1 3PD, Kirkcaldy, United Kingdom
- +44 1793 290562
- info@excavatorpartsdirect.co.uk
- www.excavatorpartsdirect.co.uk
4.7
Excellent
321 reviews
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This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 1 week
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The tracks arrived well packaged the…
The tracks arrived well packaged the very next day, really pleased with the service, they have been fitted and the machine is back in work.
May 5, 2026
Reply from Excavator Parts Direct
Thank you for sharing your experience!
Your EPD team
Quick delivery
April 24, 2026
Reply from Excavator Parts Direct
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Your EPD team
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Your EPD team
Reply from Excavator Parts Direct
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Your EPD team
Next day delivery
April 29, 2026
Reply from Excavator Parts Direct
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Your EPD team
Reply from Excavator Parts Direct
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Your EPD team
Great price
Great price, easy to use site and parts were delivered within two days of ordering. Thank you
April 27, 2026
Reply from Excavator Parts Direct
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Your EPD team
Fantastic quality fast shipping highly…
Fantastic quality fast shipping highly recomended
April 20, 2026
Reply from Excavator Parts Direct
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Your EPD team
Really fast service
Really fast service. I ordered 2 tracks at 4pm and had them in the yard before lunch the next the day. Tracks look good and got me working again. Good service and I received free delivery due to my spend. Would definitely use again.
April 22, 2026
Reply from Excavator Parts Direct
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Your EPD team
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Your EPD team
Reply from Excavator Parts Direct
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Your EPD team
Great stock, fast delivery
I needed a part for a Japanese import machine, and expected to have a tough time finding it - EPD was among the first results and showed the part as in stock. A little dubious, I decided to chance it, and to my surprise, the part was with me a day or so later. Top service!
April 13, 2026
Reply from Excavator Parts Direct
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Your EPD team
Prompt delviever
April 20, 2026
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Your EPD team
Reply from Excavator Parts Direct
Hi Mark,
Apologies for this, our team should have now been in touch with you and your item has since been returned to us - A replacement order was sent out to you which hopefully you have received.
Thanks,
Your EPD team
It was delivered to the wrong address
April 17, 2026
Reply from Excavator Parts Direct
Hi,
Apologies for this, our team should have now been in touch with you regarding your order.
Thanks,
Your EPD team
Reply from Excavator Parts Direct
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Your EPD team
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Your EPD team
Very quick delivery quicker than amazon
April 9, 2026
Reply from Excavator Parts Direct
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Your EPD team
The part that does not fit but the service is100%
The part that you supplied to me, had to be cut at both ends to fit in the digger track frame.
When I phoned to ask the best way forward with this issue, the person who answered the phone said that the right person was not at work, and they would call me back on Monday morning.
Of course this was a lie, just to get me off the phone.
This is just about the very poor standard of service that has be come the norm in the UK, no surprise that in future I will try to source my parts abroad, and can only say with such poor service I hope very soon the receivers as called in, and the staff who can not be bothered with dealing with customer's enjoy life on the dole As a follow up to this post, the firm did phone me, and apologise for the catalogue of mishaps, and as a good will jester, they gave me 50% off my bill.
So now I have to eat humble pie and take back my words of complaint, and say that this is the most generous thing any firm has ever done for me. full marks and keep up the good work.
April 8, 2026
Reply from Excavator Parts Direct
Hi Stephen,
We're sorry to hear about your experience, thankfully it seems to now be resolved.
Your EPD team
excellent product knowledge and service
My experience of your company and staff is excellent
the knowledge about the product I was asking for was very useful and reassuring. Service was and price was very good, delivery was made next day before 9am day after paying invoice.
April 7, 2026
Reply from Excavator Parts Direct
Thank you for sharing your experience!
Your EPD team
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