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Excavator Parts Direct Reviews 

321
•
TrustScore 4.5 out of 5

4.7

Construction Machinery and Equipment Store
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Review summary

Created with AI, based on recent reviews

Considering 204 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery and reliable product quality that keeps their heavy machinery working smoothly without causing frustrating operational downtime. People also appreciate the incredibly helpful support team and the simple website design that make finding and ordering necessary replacement parts completely straightforward and highly efficient. Some reviewers were not happy with unexpected delivery delays that meant waiting significantly longer than promised for crucial replacements. Others mentioned occasionally receiving incorrect items or components that did not fit properly and required manual modifications before they could finally be used.

What people talk about most

Delivery service

Clients share satisfaction regarding the delivery service, frequently highlighting the remarkably fast and... See more

Service

Customers had positive experiences with service, often highlighting fast next-day deliveries and helpful,... See more

Product

Users describe positive interactions with product, highlighting excellent quality and a perfect fit for their... See more

Order

Consumers find order to be positive, highlighting the simple online process and exceptionally fast next-day... See more

Price

Reviewers highlight positive aspects of price, noting that costs are very competitive, reasonable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very impressed with EPD, parts ordered at gone 4pm and in the yard on the south coast mid morning, on the machine by lunch and working away in the afternoon. Nearest Takeuchi dealer got in touch the f... See more

Company replied

Rated 5 out of 5 stars

This is the second time I've purchased from E P D. AS a business owner with customers I need to impress I value companies like this who enable me to deliver my services on time. Unfortunately machi... See more

Company replied

Rated 5 out of 5 stars

Whilst working on an important job one of the tracks on my digger failed and I urgently needed to get a replacement. I decided to order a pair as it made sense to replace both at the same time and the... See more

Company replied

Rated 5 out of 5 stars

What a service excellent. Very fast delivery safely packaged on a pallet and a great price for the excellent quality tracks. Fitted tracks straight on no problems perfect fit. Well done EPD your abs... See more

Company details

  1. Construction Machinery and Equipment Store
  2. Construction Equipment Supplier
  3. Mining Equipment

Written by the company

EPD, abbreviated from Excavator Parts Direct, specialises in providing top-quality spare and replacement parts for excavators and heavy machinery online 24/7. With a commitment to quality and customer satisfaction, EPD is a trusted supplier to construction professionals, contractors, and equipment operators looking for reliable parts that keep their machinery performing at its best. Our online store is designed to make ordering as simple and efficient as possible. Customers can easily browse and purchase parts at any time, ensuring they can get what they need, when they need it. We partner with leading manufacturers to ensure all our products meet or exceed industry standards, offering both OEM and aftermarket options to suit different budgets and requirements. EPD takes pride in delivering exceptional service and fast shipping, so you can keep your projects moving without unnecessary delays. Our support team is always available to assist with product enquiries and order assistance. Whether you’re working on a small project or managing a large fleet, you can trust EPD.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

321 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(321)

198 reviews in the last 12 months

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Rated 5 out of 5 stars

Great technical support

Great technical support on the telephone to make sure I got the right tracks for my mini digger. Arrived next day. Excellent service at a competitive price.

April 1, 2026
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Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

Rated 5 out of 5 stars

Track idle wheel.

Ordered Friday night.....received Tuesday morning.
Quality part.

March 30, 2026
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Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

Rated 5 out of 5 stars

Great service ordered Fri evening…

Great service ordered Fri evening delivery Monday morning great price too the best company can not recommend more highly..thanks

March 20, 2026
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Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

Rated 5 out of 5 stars

Easy transaction

Easy transaction , good communication and quick delivery, Many Thanks

March 23, 2026
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Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

Rated 5 out of 5 stars

Very few companies offer a one to one…

Very few companies offer a one to one quick call before order to get questions resolved, some do but its another country & difficult. quick question & ordered next min, quick delivery. Not left hanging on phone system when i often put phone down.

March 23, 2026
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Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

Rated 5 out of 5 stars

Very good service and fast delivery

Very good service and fast delivery. Extremely reasonable cost for service parts but the delivery charges are rather steep!! I’m guessing that’s how they subsidise the price of the parts 🤷‍♂️

March 20, 2026
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Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

Rated 3 out of 5 stars

Bobcat service kit

All parts were good and a like for like fit with the exception of the in line fuel filter. This was a poor fit which caused machinery failure and a days work.
I had to replace it with the old filter until I can get a better replacement from another source.

March 16, 2026

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