Excavator Parts Direct logo
Visit website

Excavator Parts Direct Reviews 

321
•
TrustScore 4.5 out of 5

4.7

Construction Machinery and Equipment Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 204 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery and reliable product quality that keeps their heavy machinery working smoothly without causing frustrating operational downtime. People also appreciate the incredibly helpful support team and the simple website design that make finding and ordering necessary replacement parts completely straightforward and highly efficient. Some reviewers were not happy with unexpected delivery delays that meant waiting significantly longer than promised for crucial replacements. Others mentioned occasionally receiving incorrect items or components that did not fit properly and required manual modifications before they could finally be used.

What people talk about most

Delivery service

Clients share satisfaction regarding the delivery service, frequently highlighting the remarkably fast and... See more

Service

Customers had positive experiences with service, often highlighting fast next-day deliveries and helpful,... See more

Product

Users describe positive interactions with product, highlighting excellent quality and a perfect fit for their... See more

Order

Consumers find order to be positive, highlighting the simple online process and exceptionally fast next-day... See more

Price

Reviewers highlight positive aspects of price, noting that costs are very competitive, reasonable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very impressed with EPD, parts ordered at gone 4pm and in the yard on the south coast mid morning, on the machine by lunch and working away in the afternoon. Nearest Takeuchi dealer got in touch the f... See more

Company replied

Rated 5 out of 5 stars

This is the second time I've purchased from E P D. AS a business owner with customers I need to impress I value companies like this who enable me to deliver my services on time. Unfortunately machi... See more

Company replied

Rated 5 out of 5 stars

Whilst working on an important job one of the tracks on my digger failed and I urgently needed to get a replacement. I decided to order a pair as it made sense to replace both at the same time and the... See more

Company replied

Rated 5 out of 5 stars

What a service excellent. Very fast delivery safely packaged on a pallet and a great price for the excellent quality tracks. Fitted tracks straight on no problems perfect fit. Well done EPD your abs... See more

Company details

  1. Construction Machinery and Equipment Store
  2. Construction Equipment Supplier
  3. Mining Equipment

Written by the company

EPD, abbreviated from Excavator Parts Direct, specialises in providing top-quality spare and replacement parts for excavators and heavy machinery online 24/7. With a commitment to quality and customer satisfaction, EPD is a trusted supplier to construction professionals, contractors, and equipment operators looking for reliable parts that keep their machinery performing at its best. Our online store is designed to make ordering as simple and efficient as possible. Customers can easily browse and purchase parts at any time, ensuring they can get what they need, when they need it. We partner with leading manufacturers to ensure all our products meet or exceed industry standards, offering both OEM and aftermarket options to suit different budgets and requirements. EPD takes pride in delivering exceptional service and fast shipping, so you can keep your projects moving without unnecessary delays. Our support team is always available to assist with product enquiries and order assistance. Whether you’re working on a small project or managing a large fleet, you can trust EPD.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

321 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(321)

198 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Very fast delivery

Very fast delivery
Parts look good quality

March 4, 2026
Excavator Parts Direct logo

Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

Rated 1 out of 5 stars

very disappointed with delivery of…

very disappointed with delivery of filter kit ordered for Hitachi digger the EPD website indicates that you are buying a complete filter kit. when all you receive is oil and air filter which you can buy on Ebay or amazon for a fraction of the price EPD CHARGE

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Service was rapid and helpful

Service was rapid and helpful. Through no fault of theirs a sizing error occurred but remedy was swift and and the error rectified so that we were up and running in the shortest order. Couldnt have been better!

February 19, 2026
Excavator Parts Direct logo

Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

Rated 5 out of 5 stars

Very good service

Very good service
I received parts

February 18, 2026
Excavator Parts Direct logo

Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

Rated 5 out of 5 stars

Great customer experience

Purchased from EPD a couple of times now. I find the website good to use and delivery is quick. Customer services are really helpful if you have a query

February 18, 2026
Excavator Parts Direct logo

Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

Rated 5 out of 5 stars

easy ordering

The web site was very easy to order from and with very quick delivery it was a quick and easy experience.

February 10, 2026
Excavator Parts Direct logo

Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look