Purchased monitor audio speakers and they was much better priced than elsewhere and I'm very happy with the purchase and the customer service. Karl kept me updated about delivery which was appreciated... See more
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See what reviewers are saying
From Initial enquiries when they were on my shortlist to the Denon Amp being delivered I must say I'm a tough cookie to be pleased. I was very happy indeed. The customer service was quick to... See more
I was looking for something to replace an old separates hi-fi system and considered good quality units from B&O, Sonos, Denon & JBL. I chose the Denon home 350 based on other reviews and am delighted... See more
Name well deserved! I purchased a pair of monitor audio speakers, were told immediately they were out of stock, however I could have the newest model for two thirds rrp! Had a good chat with a very pe... See more
Company details
Contact info
Unit 3, Maidenhead Enterprise Centre, Cordwallis Street, SL6 7BE, Maidenhead
- 0800 634 4484
- orders@exceptional-av.co.uk
- www.exceptional-av.co.uk
4.9
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great service and communication
February 4, 2021
A new favourite website
Having scoured the internet for the best price for the Bose TV speaker soundbar, I discovered this website. I was a little wary, as I had not bought from them before - but it proved to be an excellent experience: not only keenly priced, but a rapid delivery where I was kept informed as where my purchase was, and well-packaged.
I can highly recommend Exceptional AV and will be using them again when I want to purshase another quality AV product.
February 4, 2021
Exceptional customer service
Exceptional customer service. Personal, quick, knowledgeable and patient. Highly recommend.
February 4, 2021
As expected tbh
Ordered what we needed and it was delivered intact and promptly so all in all a great service
February 4, 2021
Always excellent advice and quick…
Always excellent advice and quick efficient delivery.
February 4, 2021
Great price and really fast delivery.
February 4, 2021
Great service
February 4, 2021
Payment taken for out of stock items
Found, ordered and paid for an AV receiver/ speaker package + a premium for next day delivery and then read a few reviews which said after payment was taken (and chasing them), customers were told that the item wasn't in stock. After receiving nothing but an acknowledgment of the order in over 24 hours, I chased and was told, shock, the item was out of stock (as were pretty much all their speaker packages) and they only take payment in advance of checking availability because of security reasons. Apart from being a laughable excuse, this is a disgraceful business practice and it's baffling that they haven't invested in a system that updates stock levels in real-time so that purchases for unavailable items can't be processed. On a positive note, the refund was processed quickly but given this experience, I'd have no confidence in buying anything from them in the future.
December 18, 2020
Unprompted review
The guaranteed stock item was not…
The guaranteed stock item was not available, but I did get a fantastic offer, and over that the whole customer service was exceptional!!! Well done Guys!!!
December 13, 2020
Great shop
Great shop and professional service, able to advise and propose the best options and solutions.
December 13, 2020
Good service
December 11, 2020
Ordered a sound bar after phoning and…
Ordered a sound bar after phoning and checking stock. Item was delivered the next day. Excellent service and best price.
December 11, 2020
Great product and great service.
December 11, 2020
excellent service
excellent service , my soundbar was delivered the next day from my order,
its up and running and sounds great. would i use this company again ,
yes i would.
December 11, 2020
Fast delivery and a great product
Fast delivery and a great product. The q acoustic surround sound system is amazing.
December 11, 2020
Great service
Great service, a pleasure to deal with. Great value and prompt delivery.
December 11, 2020
Fantastic service
Slight issues with ordering online but fantastic phone service more than made up for it. Product nicely priced and delivering as expected.
December 11, 2020
marvellous value and fast delivery…
marvellous value and fast delivery excellent in every way
December 11, 2020
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