EXER Rent A Car Reviews 736

TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, most reviewers were unhappy with their experience overall. Many customers reported being charged excessive amounts for minor damages or additional fees that were not disclosed during booking. People frequently encountered issues with payment methods, particularly regarding the acceptance of debit cards or specific credit cards for deposits, leading to unexpected surcharges or refusal of service. The service was often criticized for being misleading, with customers feeling they paid more than the agreed-upon price. However, some customers also noted positive experiences with the staff, describing them as friendly, helpful, and efficient, particularly at certain locations. These positive interactions often included smooth pick-up processes, clear terms of service, and competitive pricing without hidden fees.

What people talk about most

Staff

Reviewers mention ambiguous feedback about staff, with many customers praising the professionalism,... See more

Service

Customers consistently note ambiguous experiences with service, with many praising the exceptional and... See more

Price

Clients share negative opinions on price, with many reviewers expressing dissatisfaction over unexpected and... See more

Payment

Customers had negative experiences with payment, frequently encountering issues with unexpected charges and... See more

Location

Users describe ambiguous interactions with location, with some customers having trouble finding the office or... See more

Reviews shaping this summary

Rated 4 out of 5 stars

In Kefalonia, we had to leave a €800 deposit which we got back at the end. We thought we had insurance for two people, got there and they said there’s only one person on the insurance so still unsure... See more

Rated 1 out of 5 stars

Rhodes airport office. The car was in overall good condition though the key battery was flat and windsreen washer tank was empty. Unfortunately the car received two minor bumper scrathes and a slig... See more

Rated 1 out of 5 stars

We booked through the Discover Cars website with a credit card that covered the required deposit. When we got there, they scammed us into spending an additional 600 euros. They offered no other option... See more

Rated 1 out of 5 stars

SCAM. They accepted Amex when booking online but when we arrived they did not accept Amex for deposit and did not allow us to pay the deposit by debit card. They would therefore not let us hire the ca... See more


Company details

  1. Car Rental Agency

Written by the company

EXER Rent A Car is a registered trademark of EXER LP which is a low cost car rental company and has been successfully operating in Greece for over 30 years, offering a wide variety of car rental services with fully inclusive rates and no hidden extras. Based in Rhodes , our company today operates in more than 40 locations over the mainland and the Greek islands, making us one of the largest car rental company in Dodecanese and Cyclades . Our fleet (more than 1500 cars) consists of a wide range of car types, including all popular categories, as well as 4X4, Mini-Vans, and MPV‘s. EXER has extensive experience in dealing with foreign markets, using the latest technology for our central reservation system.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

736 reviews

5-star
4-star
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2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Positively Recommend Exer

Easy booking, clean and tidy vehicle upon arrival, no fuss and helpful staff. Only downside was the prolonged wait at the airport for pickup, but understandable.

September 22, 2024
Unprompted review
Rated 4 out of 5 stars

Everything was OK

Everything was OK, except that someone who previously used the vehicle seated with wet clothes (supposedly, after a swim at the seaside) and therefore there were stripes (salt?) on the seats. Not a major issue, anyway.

September 16, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

I was really happy with this car rental in Dalaman. Staff were extremely friendly and efficient. The car was good and the price was exceptional,
On arrival at the airport you just give them a call and they’ll collect you.
I would recommend and use again

September 26, 2024
Unprompted review
Rated 5 out of 5 stars

Reliable and vfm experience

Very helpful
New car
Easy car hamdover process

August 23, 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

Thank you for taking the time to leave us a positive review!
We are thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again in the future. If you have any further feedback or if there's
anything else we can do to enhance your experience, please let us know. Thank you once again!

Rated 5 out of 5 stars

Fast service

Fast service, employees are very kind.
Car was new and clean.

September 24, 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

Thank you for taking the time to leave us a positive review!
We are thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again in the future. If you have any further feedback or if there's
anything else we can do to enhance your experience, please let us know. Thank you once again!

Rated 5 out of 5 stars

Good all round experience

Great car, clean & in good condition. Nice people doing the drop off & pick up and in the rental shop: easy to deal with, and helpful. Thank you!

August 31, 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

Thank you for taking the time to leave us a positive review!
We are thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again in the future. If you have any further feedback or if there's
anything else we can do to enhance your experience, please let us know. Thank you once again!

Rated 5 out of 5 stars

Everything great

September 12, 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

Thank you for taking the time to leave us a positive review!
We are thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again in the future. If you have any further feedback or if there's
anything else we can do to enhance your experience, please let us know. Thank you once again!

Rated 5 out of 5 stars

I rented a car in Keffalonia

I rented a car in Keffalonia. Top, the car was of very good quality, very clean, both outside and inside. I am very satisfied with this rental company and will definitely choose them again next time.
Greetings, Jos en Dina

September 11, 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

Thank you for taking the time to leave us a positive review!
We are thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again in the future. If you have any further feedback or if there's
anything else we can do to enhance your experience, please let us know. Thank you once again!

Rated 4 out of 5 stars

We rented a car in Preveza airport via…

We rented a car in Preveza airport via Booking.com.
Everything was running smooth. Very kind assistent at the desk.
Only issue we had was that our Mastercard was only on the telephone (the physical card did not arrive before our travel). So we had to arrange 900 euro in cash for the deposit. Debit card does not work (informed on the Exer homepage).
We will use Exer again another time
Br Lene & Peter from Denmark

October 11, 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

Thank you for taking the time to leave us a positive review!
We are thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again in the future. If you have any further feedback or if there's
anything else we can do to enhance your experience, please let us know. Thank you once again!

Rated 5 out of 5 stars

Excellent experience

We hired a car for 10 days from 15/09/24.
We found the staff at Exer, Aktion airport, Prevesa to be very friendly and efficient.
The car was really great,clean and in a safe condition I would say well above the average for a car hire company.
The fuel policy which is bring it back the same as collection is fair.
I would recommend Exer to anybody and I will be using then in the future.
Well done and thank you.

September 25, 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

Thank you for taking the time to leave us a positive review!
We are thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again in the future. If you have any further feedback or if there's
anything else we can do to enhance your experience, please let us know. Thank you once again!

Rated 5 out of 5 stars

Everything went very smoothly.

Everything went very smoothly.

There was no waiting time and everything was very quick. We hired a fairly new car in very good condition. The staff in Preveza was very friendly. The only thing that could be improved was the cleanliness of the car interior. The return was also very fast, without any doubt. The deposit was returned in 14 days.

July 28, 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

Thank you for taking the time to leave us a positive review!
We are thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again in the future. If you have any further feedback or if there's
anything else we can do to enhance your experience, please let us know. Thank you once again!

Rated 1 out of 5 stars

Pire location à vie

Pire location à vie! Des arnaqueurs, fuyez cette compagnie et surtout Acarent et holidays car, Ils nous ont fait payer un extra de 555 euros pour des « scratch » sous la voiture qui étaient déjà là mais nous n’avions pas pris de photo du dessous de la voiture. C’est une arnaque pure après nous sommes allés voir sous les autres voitures et ils ont toutes les mêmes scratch! Heureusement nous avons une assurances avec notre carte de crédit. ( on se doute bien que puisque nous n’avons pas pris leur assurances ils allaient se servir) si vous tombez sur une Mélissa à votre retour attendez vous à vous faire avoir! Si nous pouvions nous mettrions MOINS 25 étoiles! Ne louez JAMAIS ici! Si vous n’avez ps le choix ou que c’est déjà fait prenez des vidéos, des photos du partout de toutes les minis trucs que vous voyez!

Worst rent for life! Scammers, run away from this company and especially Acarent et holidays car, they made us pay an extra of 555 euros for «scratch» under the car that were already there but we had not taken a photo from the bottom of the car. It’s a scam, after we went to see under the other cars and they all have the same scratch! Fortunately we have insurance with our credit card. ( We suspect that since we did not take their insurance they would use) if you come across a Melissa on your return expect to get you! If we could we would put LESS 25 stars! NEVER rent here! If you have no choice or it is already done take videos, photos of everywhere all minis stuff you see!

September 13, 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

We apologize for the inconvenience you experienced. We take your feedback seriously and would like to address your concerns directly. Please contact our customer service team at info@exer.gr so that we can investigate and resolve the issue. Thank you for bringing this to our attention.

Rated 3 out of 5 stars

From A to B but not in a fancy way

We waited an hour for the car to be ready and we had to deliver the car back at the time agreed. We didn’t get the extra hour. The previous tenant did not deliver the car back on time and they obviously didn’t have a spare car.
The car was old - from 2014, the radio didn’t work and it was very slow when you have to speed. But it took us all over the island so all in all it was fine.

August 15, 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

We apologize for the inconvenience you experienced. We take your feedback seriously and would like to address your concerns directly. Please contact our customer service team at info@exer.gr so that we can investigate and resolve the issue. Thank you for bringing this to our attention.

Rated 1 out of 5 stars

WATCH OUT THIS LOOKS LIKE A SCAM

WATCH OUT THIS LOOKS LIKE A SCAM. Rented a car at the Thessaloniki office. After driving a day, apparently the license plate fell of the car on the highway. Went back to look for it, but could not find it anymore. So went back 200 kilometers driving to their branch office in Thessaloniki and explained what happened. The manager, Mr lazaros, told me to drive back and look on the highway for the missing plate if not I needed to pay 550 euros!!!
After long discussion I payed this amount, because I needed a car. Will never rent here anymore and a warning to everybody else, this seems a scam to get money from innocent tourist. Check always your license plate if you rent a car with this 'company'

September 11, 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

We apologize for the inconvenience you experienced. We take your feedback seriously and would like to address your concerns directly. Please contact our customer service team at info@exer.gr so that we can investigate and resolve the issue. Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Helpful and friendly team

The team at Athens airport are friendly, helpful and efficient. We arrived at a busy time and they moved customers through the process quickly. Really nice vehicle, suited our needs perfectly, recommended.

August 17, 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

Thank you for taking the time to leave us a positive review!
We are thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again in the future. If you have any further feedback or if there's
anything else we can do to enhance your experience, please let us know. Thank you once again!

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