Expedia.co.uk Reviews 6,020

I booked a package holiday through allholidays.uk (powered by Expedia). DO NOT USE THIS WEBSITE, NO ONE WILL HELP YOU!

They are only ATOL Protected, not ABTA protected. My holiday went wrong from the time of booking. They failed to provide me with my ATOL certificate, my receipt or and details surrounding my booking. It was a miracle I actually had my holiday 6 months later. They cancelled 2 days of my booking 2 months before I travelled. I spent hours on the phone trying to rearrange the 2 days they'd cancelled, they wanted me to pay extra for the privilege. When I got off the plane and travelled to my hotel, I found out they had cancelled all of my accommodation, I was left stranded, I was tired, distraught, devestated. I'd been in the air 15 hours. When I tried calling and asking for help they said, that'll be another £5000. I'd already paid £6000.
I had to use my spending money to find alternative accommodation.
3.5 days of packing bags and moving hotels as I couldn't secure accommodation for the full 12 days.
Four days into my holiday, I suddenly received a refund for the accommodation they'd cancelled. No explanation. No apology for ruining my wedding anniversary, Christmas or New Year celebrations.
I'm still battling now for compensation for loss of enjoyment, they just don't want to know.
AVOID LIKE THE PLAGUE.

I cancelled a flight booking within Expedia’s 24-hour free cancellation window due to a simple email typo made on mobile. I contacted Expedia immediately, and their agent confirmed multiple times that:

The ticket was voided

I was entitled to a full refund

The refund would be processed within 3–5 business days

A case number was issued

Despite this, no refund was processed.

Weeks later, Expedia’s own system showed no refunded booking, and I had received no refund confirmation, only charge receipts. If I hadn’t manually checked my credit card statements, I would never have known the refund hadn’t happened.

I had to escalate again via live chat, where the agent eventually admitted the flight had been cancelled but not refunded, and only then claimed to have “issued the refund manually”. Even at that point, Expedia repeatedly sent me charge receipts instead of a refund confirmation, causing further confusion and frustration.

I paid Expedia, not the airline, yet responsibility was repeatedly deflected with vague claims of “airline issues”. That is not acceptable when Expedia is the merchant of record and had already promised a refund.

This was unnecessarily stressful, time-consuming, and entirely avoidable. A basic, guaranteed 24-hour refund should not require multiple escalations, threats of chargeback, and weeks of chasing.

I would strongly advise others to check their card statements carefully and not rely on Expedia’s assurances that a refund has been processed.

Absolutely shocking service.
I've been waiting for a refund from Expedia for 5 weeks, been on the online chat for 45 minutes to be told I need to wait a further 8-9 weeks for the refund to process.
Why do refunds take that long in 2026?
I will NEVER book anything with Expedia ever again.

They’ve changed completely my reservation and tried to overcharge plus changed the clauses of the initial deal.
Completely fraud!!!

On the 15th January 2026 I booked an all inclusive trip departing to Thailand on the 19th July 2026. I booked an all inclusive room for myself, my son and daughter, completion of the booking I noticed that the Expedia Information came through as room only but its clear from from the screen shot taken of my booking just prior to paying that I booked for 13 nights all inclusive at the hotel resort. Since then despite this proof ahead of payment they are insisting that I booked room only as that has what has somehow processed through their website to the resort. They are now not honoring that booking as sold and payed for by myself. They insist in my screenshot that the all inclusive detail merely indicated the hotel does all inclusive, but what is clear is the duration, board basis and room have already been chosen and costs out to £5377.75. They even said well this isnt the holiday as I have paid £5500, until I pointed out that the difference is the shuttle added on as the next step in the payment process. Expedia state I can upgrade when I arrive at resort which for the 3 of us will cost a further £1800. I can also not get a full package refund (even though booked as a package) as they pay it as hotel and flight separately and I will incur cancellation charges for the flight. I cannot just cancel the hotel at this stage as the likelihood of getting a hotel for the exact dates in that area are now slim.

Latest Update: -

this is the reply from Expedia -

Further to the below email. please note that we have reviewed the screenshot and please note that the All-inclusive option mentioned on the booking summary page reflects the amenity being offered by the property. Please note that if you don't select the All-Inclusive option while selecting the room, the summary page will still show the amenity as the property offers All-Inclusive option.

In this case, while you were selecting the room, All-Inclusive option was never opted. And therefore, you have been charged for the room with Breakfast only. Your booking doesn't have All-Inclusive option included in the reservation. We have provided you with the alternatives in the previous email.

Please let us know if you would like to cancel the reservation or pay the property directly at the time of check-in. As per the findings on the case, I have shared the final resolution.

If you have any questions, you can reach me directly by replying to this email.

Thanks for your time and patience.

And this is my reply with a the screen shot of my booking:

Thank you for the same reply that I continue to get from Expedia.

I know that what has transmitted to the hotel is the 'room only' basis, but what I have repeatedly shown to yourselves in my former emails (with photographic evidence of my booking ahead of paying see below) is that the actual booking on your website shows that I selected and have paid for 13 nights, All Inclusive and a 2 bedroom suite.

What has subsequently transmitted to the hotel is room only, this is the root of my complaint and continuing to go around in this same loop of telling me that the hotel says its room only is not resolving the error that has occurred on your website following transmission to the hotel.

How is this not clear to Expedia. See below screen shot once again. This is the step ahead of adding on the shuttle bus that took my total payment to Expedia of £5500.

I booked a hotel through Expedia but received the wrong room. Expedia tried contacting the hotel to get a refund they simply couldn't get through to them and therefore couldn't get my refund. That is why lots of scam hotels use Expedia, because they know they can get away with it.

Be very careful when using Expedia because you might book a hotel, not receive it and there is nothing you can do.

You're left out to dry if you book with them. If they make a mistake during booking the airline refuses to make any changes and Expedia refuse to take responsibility. Always better to deal directly with the airline and skip these crooks entirely.

Zero help offered. No refunds offered. You will be left out of pocket.

Expedia sent multiple multiple emails saying not to make payments through any external websites and to update payment details securely through Expedia. And their contact page advises, "We only ask for your credit card information at check-out." as a protection against fraud message.
When there was an issue with my payment (which I was advised was insufficient funds even though the money was in the account), I was sent a link by the hotel to submit card details for a different card. I then asked Expedia if i could change my payment details online so that I was following all their advice to protect against fraud. They repeatedly said to use this link, going against their own email advice. I said that I didn't want to do this as it wasn't secure and two payments could then be taken from different cards so I'd like to pay through Expedia, securely. They said if I wanted to pay through Expedia, I would have to cancel the booking (but still having to pay for it) and rebook again - effectively paying twice. This is after Expedia had said in an email "Go to our Virtual Agent to securely update your payment information any time. "

This service isn't accessible for autistic clients. This inconsistent advice leaves them vulnerable to fraud. And trying to get compensation if this were to happen when you haven't followed the explicit advice from Emails would be impossible.

The agent was sarcastic and unhelpful and refused to refer me to another agent when asked. I was not annoyed at the hotel at all as I'm sure they're just trying to secure their payment but Expedia is not looking out for its clients to reduce fraudulent payments.

WHERE DO I START?! ON 6TH AUGUST 2025, ON FLIGHT WAS CANCELLED BY THE AIRLINE DUE TO A WELL DOCUMENTED RUNWAY INCIDENT AT BHX! HOW THE HELL AM I SUPPOSED TO GET TO THE HOTEL IF I PHYSICALLY CANNOT REACH ANTALYA? I ADVISED THIS HOTEL AND THEY AGREED IN PRINCIPLE TO A FULL, FULL BEING THE OPERATIVE WORD, REFUND. HOWEVER THEY CITED THE REASON FOR NOT BEING ABLE TO AS I HAVE PAID THE FRAUDSTERS AT EGGSPEDIA THE CRACKED EGG COMPANY LTD. GIVE ME MY MONEY BACK YOU ROTTEN MENDACIOUS IMMORAL ANTIQUATED DISHONEST THIEVES WHO CANNOT KEEP THEIR WORD! PLEASE DO NOT GO TO THIS HOTEL. HOPE THEY CLOSE DOWN SOON.

Car hire hell - paid for car and insurance - arrived at depot to be told needed to pay 3x as much again for car insurance - green motion Newcastle.

Refused to pay and was left stranded without a car

Absolute scum bags of a company should be shut down there the worst hotel site about DO NOT TRUST THEY CON MERCHANTS

Terrible experience. Absolutely no customer service skills and because they are the middle man there is lots of back and forth. Supposed to be better price but ended up costing over double!

My holiday was fine. However, we booked with Expedia to make the most of their cashback policy via TopCashback which they did not honour. Feels like false advertising and something of a con

Lost £3,444, Expedia Website messed up dates, no refund, customer service is very bad, no support, office somewhere in India 🤔😥

Booked flights. It was not done satisfactorily. The company doesnt respond

DO NOT USE!!! They took the money for flights from and to the UK, and only booked flights back. I now have one way flights from Budapest and will have to wait until the funds are returned to make a new booking.

Stills angry how they let me be ripped off using car company routes who they still use.. they don't accept Expedia insurance and don't mention any of the extra charges including driving to the next state. Now avoid all Expedia companies
They love your money but won't act against scammers

I booked a trip for next april using the pay at property opition but expedia decided they would take money from me anyway now waiting for it to clear pending from my account and get it back .They just want your money regardless of how u want to pay

Please stay away from this company. I booked an hotel in London and paid the extra to have the cover in case I couldn't make it anymore. After I went to manage my booking and I cancelled the reservation because I couldn't make it. I received the cancellation email thinking that I had done right and could get the refund....well turned out that I had to fill up the claim to get the refund. Go to fill the form and the reason for cancellation are now death or illness and all to be proofed with medical papers ect.
I have asked if I could at least change the dates to not lose the money and guess what?!! Because I cancelled the reservation nothing can be done and because nobody is death or serous ill I cannot claim my money back. Please DO NOT BOOK WITH THEM use another website