Expedia.co.uk Reviews 6,013

No refund:
I paid a deposit, cancelled weeks ago but no sign of my refund. Expedia said the hotel had the deposit, the hotel said they don’t get paid by Expedia until six weeks after people stay. I asked Expedia for proof they had paid the hotel and received what appears to me to be a false receipt because it is for the wrong amount and purports to say they refunded me over two weeks ago but the bank may take time to process it….completely different to what I had just been told. I will never book with Expedia again.

If I could a minus score I would do. I wish I had read the reviews before using Expedia.
When it came to payment there had been a large increase (almost 20%). No breakdown as I had gone to pay via PayPal.
Expedia have changed the story so many times including using dynamic pricing, taxes and fees but no breakdown of what these taxes or fees were. Then it's extras like breakfast ( when breakfast was advertised as free). Then it's room type or refund (cancellation cover). Do not use Expedia unless you want to end up paying more than you should and they are adamant they will not refund the over charge.

Absolutely disgraceful experience with Expedia and Qatar Airways. I booked flights for 3 adults from Brazil to Dubai, and the return leg was cancelled by Qatar Airways due to the war situation affecting Dubai/Qatar airspace. The flight was cancelled on February 28th, and months later I am STILL chasing my refund.
What makes this worse is the complete lack of accountability. Expedia keeps pushing me to Qatar Airways, and Qatar Airways pushes me back to Expedia. Meanwhile, thousands of pounds of my money is being held while both companies avoid responsibility and give scripted responses with no actual resolution.
If an airline cancels a flight, customers should not have to spend months fighting to get their own money back. The customer service from both sides has been appalling — no ownership, no urgency, no care.
I will never use Expedia again after this experience, and Qatar Airways should be ashamed of how they handle cancelled flight refunds. Customers deserve transparency and refunds processed in a reasonable timeframe, not endless excuses and blame shifting.

One star is too much for expedia. Please please please avoid using this website at all cost. It's not worth the headache. I went through the process of booking a package hotel immediately after the payment confirmation check, the website tells me there's an issue with booking and that I should try again later. No further information. Just over 1k was taken from my account without any confirmation of booking. I then call Expedia and they tell me they will refund me within 3-5 days but I didn't get a refund until I filed a dispute with my bank. I called Expedia multiple times and they didn't know what they were doing, had AI sounding responses, and never happened to have a supervisor. I got my money back 3 entire weeks later and that wasn't even thanks to expedia. It really caused me so much distress since I was trying to book my first holiday with my friends without adults. Waste of my time and worst booking experience you could ever imagine. Hell and horror.

Back in February, I booked what was meant to be the trip of a lifetime for my girlfriend, travelling First Class with Emirates via Dubai.

Two days later, the war began. I contacted Emirates to understand my options after my flights were cancelled. As a result, I had to cancel the return portion of the journey (Malé–Dubai–London), as those flights were no longer operating.

Expedia opened a refund request for me in March. However, it has now been over two months, and I have still not received any update.

In the meantime, I had to pay thousands of pounds out of pocket to return to London. I had expected, given that this was a First Class booking with Emirates via Expedia, that there would be some level of support or consideration in resolving this matter.

I am extremely disappointed with Expedia’s service and the lack of communication. I am still waiting for a response regarding my refund request. If this is not resolved promptly, I will have no choice but to escalate the matter further, including pursuing legal action.

The company is inflexible and unhelpful. Non-refundable trips are also non-amendable - even though rooms in Europe are sold based on the room not on occupancy, they were not able to change the number of guests on a room - even though it was already a room for two people and therefore a minor change. Instead, they advised me I would need to book another room for two people and ask the hotel to cancel the other and see if they would refund. Presumably, also paying an extra commission charge to them.
As I was not prepared to spend more money and risk losing the money from the initial room booking, I asked my husband to call the hotel. They were very helpful and added the extra guest with no problem and at no extra cost.
I would not recommend using Expedia, as they are inflexible, unhelpful and quite possibly exploititive.

I have used Expedia for years and had no problems at all.
However we recently had to cancel our holiday we had planned in August due to my husband being hit by a car and had to have major surgery. (We contacted the hotel directly so they could fill the room asap. The hotel owner kindly said they would waive the normal 50% fees due to the circumstances.). Expedia despite phoning the hotel twice to confirm this still haven’t given us our other 50% refund. I really shouldn’t have to be dealing with this with everything else I’m having to deal with. This is very disappointing.
There is no human at the end of the phone to speak directly to. All in all not terribly impressed.

Booked a day trip through the Expedia 'things to do' option which had an excellent rating. The day itself was horrendous and was so bad I provided a negative review to flag the issues to other travellers. The review which was kept to the point, had no names etc was not published. Very unprofessional behaviour as if they are not going to highlight bad points to customers what is the point of using them when they don't tell the truth. I've had issues with them before so will be using other companies from here on.

Very disappointed with how Expedia has handled our complaint.

We attempted to book a package holiday in March, however due to what Expedia later acknowledged was a technical/pricing error within their system, the booking repeatedly failed while authorisation charges were still taken from our bank accounts.

As a result:

£1,726 was temporarily tied up in pending transactions
We ended up paying £130 more than the original advertised package price
We spent over 7 hours speaking to multiple customer service representatives trying to resolve the issue

Although Expedia eventually acknowledged the issue and provided some credit, the handling of the complaint itself has been extremely poor. We have had to repeatedly chase responses, explain the situation multiple times to different representatives, and several emails have gone unanswered entirely.

We also repeatedly authorised my husband to deal with the complaint on my behalf due to personal circumstances, however this was repeatedly ignored.

What has been most frustrating is the lack of consistency and accountability throughout the process. A stressful situation caused by Expedia’s own system error has been made significantly worse by the way the complaint has been handled.

We are still awaiting a fair and proper resolution.

The worst customer service experience i have ever had. Booked a one way hire car via Expedia, booking explicitly said it inclued "all fees and taxes". On arrival was charged an additional £100 by car hire company for it being a one way rental. Expedia will take no responsibility for this and won't acknowledge that they gave no information in the booking that there could be additional fees. Infuriating complaint process that ends at supervisor level, apparently no managers and no ombudsman to go to. I will never use Expedia again and would urge others not to.

I have tried to cancel my booking 72073109879344 for two weeks. You charged my £499 on the 10th of April. I have tried to cancel the booking as the client had already booked another hotel. We even went to the hotel we booked and they said we had to go to Expedia. I have tried on your website 10 times and you seem to have made it impossible to get a refund. If I do not get a refund I will take you to the small claims court and let the whole world know what you are trying to do. This was the first time I think that I used Expedia and for sure it was the last time. You should treat your clients well not make it so difficult to get a refund. In the future when I see your adverts I will just turn them off. To anyone who is thinking of using Expedia, DON'T DO IT! I want my refund.

Horrible customer service!

I rented a van through Expedia and gave them my age. They let me rent it but when I went to pick up the van I was told I couldn't due to my age. They told me to get a refund from Expedia. After talking with them they declined. Now I have no van, no sofa and no refund.

Cancelled by mistake backed the hotel instead of me bunch of crooks.

Expedia charged me £90 per night for a double room which the hotel charges £54. Hotel could do nothing to refund the difference.
Don't book through Expedia

After Driving all the Way to Montenegro from the `UK this hotel was a wonderful example of local friendliness and hospitality. Its modern clean and functional facilities were matched by wonderful friendly staff who were happy to assist during our stay with advice on local amenities .A special mention should be given to Tamara the chef who provided a superb buffet breakfast spread and whose attention to detail could not be surpassed , thank you for a super stay

Booked a hire car in Rhodes, listed on Expedia as 'Counter and Car in Terminal' paying slightly more than alternative providers who were offsite. When we arrived there was no counter and we had to call and wait nearly 30 mins for someone to collect us and take us to the offsite counter. I contacted Expedia with this feedback and they were not interested, saying the booking confirmation said someone would meet us at arrivals so it was obviously off site. Eventually when I showed them screenshots of the site still showing the hire company had cars and counter in the terminal with the terminal address, they agreed to investigate. After a couple of days they said the hire company were refusing to provide any refund and closed complaint. I wasn't asking the hire company to refund, I booked through Expedia and if their suppliers are providing misleading information, Expedia should provide a partial refund and claw this back from the suppliers. Very disappointed with the overall experience.

scammers do not use Expedia. if something goes wrong you cannot get in touch with anyone, its a recorded message with no option to answer queries when their system malfunctions. There is no manned number to deal with queries or make bookings by phone and if anything goes wrong the AI just ignores you.

I would score zero if possible.

AWFUL AWFUL AWFUL.

AVOID AT ALL COSTS.

Please never use this useless company. Embarrassing.

Booked a flight. Had to cancel but luckily (ha) paid extra just in case.

Cancelled and received an email confirmation saying full refund would be sent in 6 days.

It’s been over 2 months. Had to call multiple times.

Still nothing.

DISGUSTING.

I had to correct a passenger name before I could check in - spent 2 hours plus to get Expedia to do this who were the only party authorised to make this change. Customer service was poor especially given how simple the issue that needed fixing was