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Review summary
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Reviews shaping this summary
The person spoke to and guided me very well . My problem is not solved . I want to link my Lloyds bank account to experience. For some reason system is not allowing to get connected . I don’t unders... See more
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Alerts telling me several insurance companies doing soft searches in my name. When I expressed concern I was told it was nothing to worry about, so why the alert ?? No answer to why this is being done... See more
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I’m learning a lot from your advice. You have been a major inspiration and support to me since after my 3 months hospital discharge following a major surgery. I am seeing improvement in my credit s... See more
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Company details
- Credit Bureau
- Alternative Financial Service
- Credit Reporting Agency
- Online Marketplace
- Price Comparison Site
Written by the company
Check your credit report and score from Experian UK. Our free credit check provides your credit history and rating online.
Contact info
United Kingdom
- www.experian.co.uk
3.7
Average
5K reviews
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Review left earlier this week!
May 12, 2026
His name is Dee he helps me lot and…mrs
His name is Dee he helps me lot and given me more confidence thanks to him.Can someone give experian number please.I am struggling without number please and I am 73 year lady that’s why I am zero in email pleaseI need your company number dear
May 11, 2026
Everything explained and let me know when there are any new activities on my account
Everything explained
May 11, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Completely satisfied
I had cause to contact Experian as I’d had notification that a hard search had taken place on my account.
I spoke to a very nice person called Tom who explained and put my mind at ease as to why the search which was all very legitimate had taken place Equally Tom explained how to keep safe in these worrying times of scams. I was completely happy and satisfied with contact I had with Experian and would recommend their services.
May 6, 2026
Reply from Experian
Hello, Jen.
Thank you for taking the time to leave your review, and that Tom was able to reassure you about a recent alert that you'd seen.
It's wonderful to know we could clarify the situation and offer valuable advice on staying safe. Thank you for your kind words and recommendation!
Thanks, Stuart.
Reply from Experian
Hello, Jessica.
I am really sorry to hear this. Poor communication can make any situation feel far more frustrating, especially when you are trying to get clear answers or support. I understand why this has left you feeling this way.
I have looked into your case and have sent you an email covering the points you raised, along with what has been done so far and future options. Thank you for taking the time to share your experience.
Thanks, Stefan.
Reply from Experian
Hello, Robert.
Thank you for taking the time to leave your five-star review. Our team really appreciates your kind words and we're glad that we could have helped you out.
Thanks, Stuart.
Great fast communication
Great fast communication, fantastic service and very friend staff. I had an issue with a supplier that Experian quickly cleared up. Many thanks.
May 11, 2026
Reply from Experian
Hello, Daniel.
We're so glad to hear you had a great experience with our team. We appreciate your kind words about our service and communication. Thank you for your feedback!
Thanks, Stuart.
Shafiqur sorted my enquiry regarding an…
Shafiqur sorted my enquiry regarding an unfair report from Lyca mobile. They contacted the company and followed proceedures, ultimately removing the negative report. Thus my score has improved again.
May 1, 2026
Reply from Experian
Hello, Jilly.
We are pleased to hear that we could successfully resolve the issue with the negative information that you saw on your Experian Credit Report, which has had a positive effect on your Experian Credit Score.
We truly value your feedback, so we thank you for taking the time to send this to us.
Thanks, Stuart.
The experience was good
The experience was good, it took a few back and forth emails but what I wanted to be implemented was eventually added to my credit file there was an ongoing investigation relating to a specific issue on my report
May 1, 2026
Reply from Experian
Hello.
Thank you for taking the time to leave your feedback.
Sometimes, our team will need to verify some information before we're able to proceed forward, as we want to make sure that we're taking the right steps to avoid any possible delays or unwanted outcomes.
We appreciate your patience during this time and I'm glad to hear that everything was resolved for you.
Thanks, Stuart.
Very personalised and quick friendly…
Very personalised and quick friendly service. Attentive to my query and resolved speedily.
May 1, 2026
Reply from Experian
Hello, Shahid.
Thank you for taking the time to leave your 5-star review.
We're so glad to hear you received personalised, quick, and friendly service from our team recently and that everything was resolved for you.
If you ever need our help again in the future, please feel free to get in touch as we're always happy to help.
Thanks, Stuart.
I had raised a dispute concerning a …
I had raised a dispute concerning a default and it was sorted within a week.
May 7, 2026
Reply from Experian
Hello, Rahala.
Thank you for your positive feedback! I'm glad to hear that we could resolve your dispute quickly when you contacted us about your Experian Credit Report.
If you ever need our help again in the future, please feel free to get in touch as we're always happy to help you out.
Thanks, Stuart.
“I’ve had a great experience with…
“I’ve had a great experience with Experian. Their platform is easy to use, credit monitoring updates are fast and accurate, and the insights they provide have really helped me stay on top of my financial health. Customer support was professional and responsive whenever I had questions. I especially appreciate the security features and detailed credit reporting tools. Highly recommended for anyone looking to monitor and improve their credit.”
May 14, 2026
Reply from Experian
Hello Ms Douglas, Thanks so much for your amazing review! We really pleased that you have found the app easy to use and has helped you with your financial health. Your recommendation is very much appreciated! Thanks, Neil.
Helpful and listen
Helpful and listen
Excellent customer service over the phone. The representative was patient, professional, and listened carefully to my issue. They explained everything clearly and resolved my problem quickly. I really appreciated the friendly and helpful attitude
May 7, 2026
Reply from Experian
Hello. Thanks so much for taking the time to leave us a rating and for your amazing feedback! Your comments are much appreciated, and we’ll be sure to share them with the team. Thanks, Neil.
Amazing helpful people …
just came of the phone talking to chris lovely guy tuck the time to listen he understands what I wanted to know very helpful person great at Experian
May 14, 2026
Reply from Experian
Hello, Shaun. What a fantastic review! It's great to hear that our team were able to help and we will make sure your comments are passed on. Thanks, Neil.
I’ve always found Experian do their job…
I’ve always found Experian do their job very well and efficiently I’ve had many occasions when I’ve noticed something wrong on my report and Experian always do their utmost to help and rectify problems making life easier I would highly recommend Experian they do the hard bit for you and get you the result you need
May 12, 2026
Reply from Experian
Hello, Donna. This is great to hear! We're really happy that we've been able to help with your credit report and appreciate your recommendation. Thanks, Neil.
Excellent service
I spoke to the guy need some help and he was very helpful and kind guy
May 11, 2026
Reply from Experian
Hello, Ali. We really appreciate your great feedback and will make sure that it is passed on to the team! Thanks, Neil.
You are but response is slow , kindly work on it .
You are helpful, requires improvements on
Quick Response.
May 14, 2026
Reply from Experian
Hello, Javeed. We are always looking for ways to improve our service, so appreciate your feedback regarding response times. Thanks, Neil.
Minus 72 points for change of address…
Minus 72 points for change of address and using a credit card for furniture, ridiculous calculation.
May 14, 2026
Unprompted review
Reply from Experian
Hello.
I am really sorry this has been your experience. I can understand why that would seem frustrating and hard to make sense of, especially when those actions can be part of normal financial behaviour.
Changes can sometimes have a bigger impact depending on how the information is recorded on your report at that time, but I appreciate that it does not make it feel any more reasonable from your side. Thank you for taking the time to share your feedback and how this has come across to you.
Thanks, Stefan.
Having identified a problem Experian…
Having identified a problem Experian moved very quickly to solve it, which is still in progress, I cannot fault their customer services or responce, Very pleased with Experian.
May 6, 2026
Reply from Experian
Hello,
Thank you for sharing your positive experience. I'm really pleased we could respond quickly and support you. We’ll continue working to bring this to a full resolution and appreciate your support in the meantime. Your kind words mean a lot to us.
Thanks,
Dawid
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