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The person spoke to and guided me very well . My problem is not solved . I want to link my Lloyds bank account to experience. For some reason system is not allowing to get connected . I don’t unders... See more
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Alerts telling me several insurance companies doing soft searches in my name. When I expressed concern I was told it was nothing to worry about, so why the alert ?? No answer to why this is being done... See more
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I’m learning a lot from your advice. You have been a major inspiration and support to me since after my 3 months hospital discharge following a major surgery. I am seeing improvement in my credit s... See more
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Company details
- Credit Bureau
- Alternative Financial Service
- Credit Reporting Agency
- Online Marketplace
- Price Comparison Site
Written by the company
Check your credit report and score from Experian UK. Our free credit check provides your credit history and rating online.
Contact info
United Kingdom
- www.experian.co.uk
3.7
Average
5K reviews
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Reply from Experian
Hello, PJ.
Thank you for your review. I'm glad that our team was able to help you recently, during what must be a difficult time. Our team is always happy to help out any customer, especially those who may have been a victim of fraud.
If you ever need any further help, please feel free to get in touch.
Thanks, Stuart.
Reply from Experian
Hello, Hala.
Thank you for your 5-star review, and we're happy to hear that you've had such a great experience when contacting our team recently.
Our team really appreciates you taking the time to leave your feedback.
Thanks, Stuart.
Useless service
You keep sending me lists of lenders who I am pre approved for a loan only for me to be refused. The hard search that they carry out adversely affects my credit rating.
When I have asked you why I have been refused I am told to contact the lender and when I do they tell me to contact you.
This is a joke and it just wastes my time.
May 13, 2026
Reply from Experian
Hi Richard. I understand why this has been frustrating, especially when it feels like you’re being sent in circles.
The offers you see are based on a soft search, which doesn’t affect your credit score and is designed to show what you’re more likely to be accepted for. However, if you go on to apply, the lender will carry out a full check and make their own decision using their own criteria, which is why you can still be declined.
I can see why it’s confusing when you’re then directed back and forth between us and the lender. In this situation, the lender is the only one who can confirm the exact reasons for a refusal, as they make the final decision based on their full assessment.
I do appreciate your point though, as the experience clearly hasn’t matched expectations, and I can see how that would feel like a waste of your time.
Thanks,
Stefan.
Brilliant and reassuring support!
May 11, 2026
Reply from Experian
Hello, James.
Thank you for your kind words.
We are so glad to hear you found our support brilliant and reassuring.
Thanks, Stuart.
Reply from Experian
Hello, Anita.
We are glad to hear you are satisfied with our teams support recently.
We appreciate you taking the time to leave your wonderful feedback.
Thanks, Stuart.
Unacceptable data security practices and customer service
I contacted Experian's customer service regarding an open case and got stuck in a loop where they keep sending me the same request to send them sensitive personal information over email, despite my explanation that I wasn't happy to share such sensitive data via an unsecured email channel.
I've told them:
- that I'd be happy to provide that information over the phone (they refused)
- that they shouldn't be making claims that my data was secure when it involves external channels that they don't own or control
- that I request an escalation of this matter to someone from their data security team who can have a more informed conversation about their process and the above unbacked claimed and propose an alternative
- and that they didn't really need authentication at all because they have the details of the case and as the problem was in communication between them and a financial institution, they could contact them directly to verify and correct my information without my involvement.
All I get every time is a copy and paste request for the same information, completely ignoring anything I say in my emails.
It's crossed the line from unacceptable service to passive-aggressive trolling.
May 15, 2026
Unprompted review
Reply from Experian
Hi S.G.,
I’m really sorry this has been your experience. I can understand why this would feel frustrating, especially when you’ve clearly explained your concerns about sharing sensitive information over email.
You’ve raised some very valid points around data security and how information is requested. Receiving the same response repeatedly without those concerns being properly addressed isn’t the level of service we aim to provide, and I’m sorry this has been your experience.
We do hold security to the highest standard. While it can sometimes feel inconvenient, these processes are in place to help protect our customers and their information, and we’re not able to make exceptions as this could put customers at risk.
Your feedback highlights where this hasn’t worked as it should, and I really appreciate you taking the time to explain this so clearly.
Thanks,
Stefan.
No support
Do not rely on Experian for support if you become a victim of identity fraud. I was given conflicting information for months and felt forced to pay for a subscription simply so I could access updated credit information in real time and try to get the issues resolved.
Despite filing a police report, most of the work had to be done directly with the organisations incorrectly reporting information on my credit file, and the process has taken months to untangle. Even after obtaining written evidence from a company confirming I had been incorrectly linked to another individual, Experian still failed to take meaningful action and instead continued shifting responsibility onto other organisations.
What should have been a straightforward correction of inaccurate data has turned into an exhausting and stressful experience. I never expected to have to consider naming Experian in legal proceedings simply to have inaccurate information properly addressed
March 1, 2026
Reply from Experian
Hi there,
I’m really sorry to hear how stressful this has been, especially while dealing with identity fraud. I understand how frustrating it must feel to have to keep chasing this.
I’ve looked into your account and can see we’re currently investigating. Our team will be in touch shortly with an update.
Thanks,
Stefan.
They didn’t help at all
May 15, 2026
Reply from Experian
Hi. I’m sorry it’s felt like you haven’t been helped at all, I can see how frustrating that would be after raising these concerns.
I understand why the situation has left you feeling uneasy, especially with the amount of unwanted contact around at the moment.
I’ve checked and this is still being investigated on the account. I’ve also responded to you directly by email to go through the points you raised in more detail, and we’ll follow up again once there’s a clear outcome.
Thanks,
Stefan.
Very useful
Very useful, much better and fairer than other credit score apps I will continue to use this on my credit score journey
May 15, 2026
Reply from Experian
Hello, Lee.
We are so happy to hear our app is useful and helpful on your credit journey. I'm glad that our team was also able to help you out recently. Thank you for your kind words!
Thanks, Stuart.
Experian selling your details to credit companies
I've used Experian a lot over time and have found it to be useful.
However, last week I got an unsolicited letter in the mail from Aqua Card.
They got my details from Experian. "Experian collects consented information from the edited Electoral Roll and third parties and passes it on to businesses, who can use it for marketing purposes. Details on where Experian collects the information and how to opt out can be found on this page."
In order to get my name of their list, I have to fill in all sorts of personal details, which I don't want to share.
In this day and age, we get a lot of unsolicited scam calls and e-mails. It doesn't help if Experian starts sharing your personal information with dodgy credit companies.
May 8, 2026
Unprompted review
Reply from Experian
Hi Ruben,
I can understand why that letter would feel uncomfortable, especially with everything going on around scam calls and unwanted marketing at the moment.
If you’d prefer not to receive this kind of marketing, you can opt out here: https://www.experian.co.uk/privacy/consumer-information-portal/opt-out-options/ and also update your messaging settings in the app or on the website.
I also appreciate your point about not wanting to share more information just to opt out, and how that can feel counterintuitive.
I’ve looked into your account and can see that this is currently being investigated. We’ll be in touch as soon as we have an outcome.
We do take feedback like this seriously, as it highlights where things don’t feel clear or comfortable, so thank you for taking the time to explain your experience.
Thanks,
Stefan.
The dirty no good ignorant scammers…
The dirty no good ignorant scammers sent me junk mail by post. They refuse to answer the phone and explain where and how they got my address.
May 15, 2026
Unprompted review
Reply from Experian
Hi, Big Daddy Stalin uWu. I’m sorry to hear you feel this way about our emails. They’re intended to keep you informed about changes to your credit report, but I understand they can come across as unwanted.
You can manage or switch off these messages at any time through your account settings so you only receive what feels useful to you.
Thanks,
Stefan
Reply from Experian
Hello.
Thank you for taking the time to leave your 5-star review!
We are truly grateful for your kind words and positive feedback. We appreciate it.
Thanks, Stuart.
Review left earlier this week!
May 12, 2026
Reply from Experian
Hello, Gerald.
Thank you for your lovely review and I'm glad our team was able to help you out recently. Our team really values your feedback.
Thanks, Stuart.
Reply from Experian
Hello, Muhittin.
Thank you for taking the time to leave your review. We're so glad you had a five-star experience when contacting our team.
Thanks, Stuart.
His name is Dee he helps me lot and…mrs
His name is Dee he helps me lot and given me more confidence thanks to him.Can someone give experian number please.I am struggling without number please and I am 73 year lady that’s why I am zero in email pleaseI need your company number dear
May 11, 2026
Reply from Experian
Hello, Kamaljit.
Thank you for taking the time to leave your review, and I'm glad to hear that Dee was able to help you out recently.
If you are a member of Credit Expert, you're able to call our team at any time through the Experian App, under the 'Contact Us' section through the 'Person' icon online.
Alternatively while you are logged in, you can also visit our 'Contact Us' page which will have our phone number as well. In order to speed up your contacts, we generate a unique code as well for your call, which you'd need to contact our team.
Thanks, Stuart.
Everything explained and let me know when there are any new activities on my account
Everything explained
May 11, 2026
Reply from Experian
Hello.
Thank you for taking the time to leave your wonderful review, we're really glad that you've had a great experience when contacting our team.
Thanks, Stuart
Completely satisfied
I had cause to contact Experian as I’d had notification that a hard search had taken place on my account.
I spoke to a very nice person called Tom who explained and put my mind at ease as to why the search which was all very legitimate had taken place Equally Tom explained how to keep safe in these worrying times of scams. I was completely happy and satisfied with contact I had with Experian and would recommend their services.
May 6, 2026
Reply from Experian
Hello, Jen.
Thank you for taking the time to leave your review, and that Tom was able to reassure you about a recent alert that you'd seen.
It's wonderful to know we could clarify the situation and offer valuable advice on staying safe. Thank you for your kind words and recommendation!
Thanks, Stuart.
Reply from Experian
Hello, Jessica.
I am really sorry to hear this. Poor communication can make any situation feel far more frustrating, especially when you are trying to get clear answers or support. I understand why this has left you feeling this way.
I have looked into your case and have sent you an email covering the points you raised, along with what has been done so far and future options. Thank you for taking the time to share your experience.
Thanks, Stefan.
Reply from Experian
Hello, Robert.
Thank you for taking the time to leave your five-star review. Our team really appreciates your kind words and we're glad that we could have helped you out.
Thanks, Stuart.
Great fast communication
Great fast communication, fantastic service and very friend staff. I had an issue with a supplier that Experian quickly cleared up. Many thanks.
May 11, 2026
Reply from Experian
Hello, Daniel.
We're so glad to hear you had a great experience with our team. We appreciate your kind words about our service and communication. Thank you for your feedback!
Thanks, Stuart.
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