www.expertanswers.co.uk  Reviews 

488
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

I’ve reached out to Expert Answers several times over the years for guidance on both estate matters and a personal family issue. Each time, the service has been exceptional. Responses are consistently... See more

Rated 5 out of 5 stars

Although I didnt get the result in wanted in the court the advice and help I got from David was brilliant. He was always quick to reply and the information was brilliant. Thank you David for your hel... See more

Rated 5 out of 5 stars

Always fast to respond and always very willing to genuinely help. A really first class service and such a necessary one, for people who want to ask questions and recieve sound advice, without having... See more

Rated 5 out of 5 stars

Very good, cost effective service. I had a concern about a property issue and needed to put my mind at rest. A local solicitor quoted an exorbitant hourly rate and said it could be up to 3 hours charg... See more

Company details

  1. Legal Services

Information provided by various external sources

Expert Answers provides access to affordable, accurate legal advice online from UK verified lawyers and solicitors. Our platform is secure and confidential.


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5.0

Excellent

TrustScore 5 out of 5

488 reviews

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5.0

All reviews

(488)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

David is extremely knowledgable and…

David is extremely knowledgable and well balanced in his approach. He offers this for a fraction of normal prices because he has a moral conscience unlike many in his profession. I have taken sound advice from him a couple of times now and very glad I did. Thanks very much David!!

July 15, 2023
Unprompted review
Rated 5 out of 5 stars

Top notch plain speaking advice, cheap, fast response

Wow for the money David was top notch, replied to me at up to 9.30 at night explaining clearly the legal arguments around my case. The defendant in my small claims case had a solicitor but due to the cost of the claim a high street solicitor was off the cards. David has given me the confidence that I was in the right and to continue writing my small claim myself. For anyone going through the small claims process or thinking "do I have a case" this service is second to none, thanks David.

May 11, 2023
Unprompted review
Rated 5 out of 5 stars

This is a great service

This is a great service - David Law (nominative determinism in action...) went out of his way to help, with multiple responses to my questions. The advice was very good (and suitably direct) at every stage.

May 10, 2023
Unprompted review
Rated 5 out of 5 stars

SPEEDY, EFFICIENT AND THOROUGH…

The reply to the question came back very quickly and was succinct and to the point. I was 100% satisfied with the information I received.

This is an excellent service for when you don't necessarily have the time or inclination to use a high street solicitor.

It also gives a level of privacy which you may not ordinarily have.

I will definitely use this service again.

April 21, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid this company - Terrible service

Found the service to be very very poor. Despite going back and fourth with the "solicitor" over the space of a few days, the delays in replies were almost as poor as the information vaguely provided, in that none of it was information not already known to me from a quick Google search.

Worst of all was the attitude and tone of their staff member, who was in my opinion far too direct and closer to rude. The language used also felt far from professional.

On the basis of the above I submitted a request for a refund to which I got a rude reply from the staff member advising they were closing the question so I could not reply and that I would unlikely get a refund as I had thanked them at one point, as such suggesting I was happy with the service. The thank you was a reply in order to be polite, nothing more.

Refund never received, nor any response from their alleged customer services despite a follow up email to them over a week later.

I would not recommend to others

March 31, 2023
Unprompted review
www.expertanswers.co.uk  logo

Reply from www.expertanswers.co.uk

Thank you for posting your review.

The Expert was told to close the question by customer services after your initial email threatening to write a negative review if we did not refund you. Unfortunately we do not respond well to blackmail threats and attempts to obtain our services fraudulently.

As stated in our terms and conditions refunds will only be issued for:

1. a wholy inappropriate or a wrong answer
( you state you already knew the answer therefore the answer was not wrong)
2. you have not viewed the full answer
( you viewed the answer and followed up with expert numerous times)

On the 4th April you contacted our customer service team stating your dissatisfaction with our service. Our site moderators and customer service team read the entire question and answer thread and at no time did you point out to the Expert you were unhappy with the answer or the Experts tone. Despite numerous exchanges between you and the expert.

Our Experts get praised, by many who have used our service, for the no nonsense approach in answering questions. Because we do not have a vested interest in their issue means we can be as frank and to the point (blunt) whilst every effort is made to show empathy and understanding. Again you did not mention to the Expert you did not like his tone despite numerous exchanges between you.

In your email you state you already knew the answer to your question. it therefore begs the question if you knew the answer why then post a question on our platform expecting a different answer. If nothing else you had confirmation of what you already knew . Again you did not mention to the expert you already knew the answer despite numerous exchanges.

We must be doing something right given the number of 5 star reviews we receive. We appreciate we will never please some people and no matter how good the service they will always find fault.

Rated 5 out of 5 stars

Would highly recommend this service to…

Would highly recommend this service to anyone. Fast response, Straight to the point, honest and reassuring. I Couldn’t have asked for anything else.
Thank you David. I will definitely be back again should I need to.

April 17, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience - David Laws is a fantastic lawyer who is quick to respond and extremely knowledgeable. His advice on my tenancy dispute has literally prevented my family from becoming homeless. This is an excellent service and I will be recommending it and David to all my friends.

This is completely legitimate for any naysayer.

March 29, 2023
Unprompted review
Rated 5 out of 5 stars

An excellent service

I posted my query and received a reply on the same day. With the help of David I was able to achieve the perfect outcome to my issue.
I would happily use the services of expert answers again.

March 4, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

David was absolutely excellent in his responses. A very kind man who goes out of his way to answer your questions with authority

December 8, 2022
Unprompted review
Rated 5 out of 5 stars

I was sceptical, but an excellent experience.

My wife and I had need of legal advice that we could rely on relating to a family property matter. We made enquiries with several local solicitors and we were looking at estimates of "possibly two hours of work at about £280 plus VAT per hour", so almost certainly well over £500. This was well beyond our means and seemed like daylight robbery and once again confirmed that reliable legal advice is now well beyond ordinary people and, like the railways, has become the preserve of the wealthy. I stumbled upon "Expert Answers" by accident and I looked into it with considerable trepidation and scepticism, could this really work? is it a scam? I certainly didn't know but we needed an answer to our question so we decided to take a punt. We were not disappointed, David Law (Flintshire) got back to us very quickly and provided us with the information we required in an understandable form for a very reasonable sum and with good humour. I would not hesitate to use this service again for a matter where I had all the facts and information which required a legal interpretation. An excellent service for straightforward legal advice.

November 12, 2022
Unprompted review
Rated 5 out of 5 stars

Kind, Knowledgeable and Fast!

David was so helpful and was super quick at responding to our query.
I can highly recommend his services and expertise to everyone!
Thank you again David. We will be sure to use your knowledge and experience again.

October 19, 2022
Unprompted review
Rated 5 out of 5 stars

Inheritance - Law of Intestacy

I needed some advice on Inheritance and the law of intestacy.
David Law (Flintshire) responded very quickly to my question and follow up questions relating to the original question.
The answers were concise and very detailed. First time I've used this kind of online service and was very pleased I did.
Would definitely recommend, Thank you.

Paul

October 13, 2022
Unprompted review

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