ExpertHelp Reviews 1,604

TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

They charged me 20 bucks. I was supposed to get someone that could help me recover my Facebook account but he literally copied and pasted what was on the Internet which told me to log into my Face... See more

Company replied

Rated 3 out of 5 stars

I rushed into contacting expert help about an Evri delivery, I understood that it was one off refundable contact. When I looked at my Paypal Account I realised that I had signed up for a monthly subs... See more

Rated 1 out of 5 stars

I paid $57 for a urgent matter and additional $20 for a remote access session to fix an issue with our domain servers... 24/7 support? Even after more than 40 minutes still no response... Get... See more

Company replied

Rated 1 out of 5 stars

I do not know how or why I got to your site when I clearly typed in the address for going directly to Apple. Ferdinand solved my problem but I found your cost to be exhorbitant. While I would contact... See more

Company replied

Company details

  1. Business and IT Consulting Agency
  2. Business to Business Service

Written by the company

ExpertHelp is a simple, secure way to get expert answers and hands-on help—fast. Post your question or project, receive tailored proposals from qualified professionals, and choose the right match based on experience, ratings, and price. You work 1-on-1 in a private workspace with clear deliverables and upfront costs, so there are no surprises—just reliable results. Unlike open forums, ExpertHelp is designed for outcomes. Customers pay to engage an expert, which means you get focused attention instead of generic replies. Most engagements include follow-up questions and practical guidance, whether you need troubleshooting for a website, advice on best practices, help drafting a plan, or implementation support. If a question needs to remain private, that’s built in. If it can be public for broader context, that works too. We care about quality, clarity, and customer care at every step. Profiles make it easy to see an expert’s background and reviews before you hire. Messaging keeps communication organized, while secure payments and clear scopes help projects stay on track. When you’re done, you can rate your experience to help the next customer choose confidently. From tech and websites to business operations and more, ExpertHelp connects you with professionals who’ve solved problems like yours before. Skip the endless searching and second-guessing—get trusted help, get it quickly, and get back to what matters. That’s the ExpertHelp difference.


Contact info

1.8

Poor

TrustScore 2 out of 5

2K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

The consultant was excellent

The consultant was excellent, fast and courteous. Well worth the charge.

September 3, 2018
Unprompted review
ExpertHelp logo

Reply from ExpertHelp

Thank you for your kind words of encouragement, Janet. We regret the wait for our reply.

Rated 5 out of 5 stars

The best possible experience

The best possible experience! Ferdinand was knowledgeable, patient, persistent and friendly. And he solved the problem, despite it taking much longer than expected, because the router proved unable to connect by Ethernet to either the computer or the two printers. I can highly recommend the service provided -very good value.

September 3, 2018
Unprompted review
ExpertHelp logo

Reply from ExpertHelp

Thank you for your kind words of encouragement, Dave. We regret the wait for our reply.

Rated 4 out of 5 stars

I was feeling very frustrated having…

I was feeling very frustrated having being without my kindle for a few weeks.

It would have been very handy during my spell in hospital.

The people dealing with my problem were patient throughout

September 2, 2018
Unprompted review
ExpertHelp logo

Reply from ExpertHelp

Thank you for your kind words of encouragement, Gary. We regret the wait for our reply.

Rated 5 out of 5 stars

Ferdinand was great

Ferdinand was great Answering all my questions and when I’d Think of another one he would always get back to me with another response as your account stays open for 30 days

August 31, 2018
Unprompted review
ExpertHelp logo

Reply from ExpertHelp

Thank you for your kind words of encouragement, Debra. We regret the wait for our reply.

Rated 5 out of 5 stars

Excellent assistance

Mr. Cada solved my ereader problem. I greatly appreciated his help and only wish I had been able to give him a larger tip. I will definitely use your services again and hope that he is available should I need to do so.

August 30, 2018
Unprompted review
ExpertHelp logo

Reply from ExpertHelp

Thank you for your kind words of encouragement, Mr. Watson.

Regards,
Customer Support
ExpertHelp.com

Rated 5 out of 5 stars

I did what Elixir Cada told me to do to…

I did what Elixir Cada told me to do to get my printer working again and it did not work. When I try to print my printer has on the screen, "There is a problem with the printer or ink system. Turn printer off, then on. If problem persists,contact HP. I have tried what they said to do several times, but I just get the same message over and over. I bought a new cage for the printer cartridges, installed it, and my Photosmart 7520 now works fine.

August 30, 2018
Unprompted review
ExpertHelp logo

Reply from ExpertHelp

Hello Larry,

Thank you for your review! Remember, your question remains open for 30 days. Please let your Expert know the result of cleaning the cartridges manually so he can continue assisting you with troubleshooting. Simply return to your question chat page to continue. As always you can reach us 24/7 via email at support@experthelp.com should you have any billing inquiries.

Regards,
Customer Support
ExpertHelp.com

Rated 5 out of 5 stars

Your technical expert was expert.

Your technical expert was expert.

He was conscientious and worked his way through several
"landmines" to complete the job.

He was friendly, courteous and most professional.

I would recommend him and your company to anyone.

August 30, 2018
Unprompted review
Rated 5 out of 5 stars

My experience with ExpertHelp

My particular expert, Byron N. was very knowledgeable and helpful. He never gave up on my problem (crashed iPhone) until it was solved. I would not hesitate to recommend Byron at ExpertHelp to anyone needing a difficult problem solved.

August 26, 2018
Unprompted review
Rated 2 out of 5 stars

Although the tech was very nice

Although the tech was very nice, we tried for 3 days and many many hours to fix my computer problem and it never got fixed. I am now having to wait more days and spend more money for a tech to come out today. That was the tech heres advice to have them work on it onsite and to not lose my data. I am weeks behind in work and very frustrating and most stressful. Plus expert help charged me an extra $20 for remote access help, which we never used.

August 24, 2018
Unprompted review
ExpertHelp logo

Reply from ExpertHelp

Hello LT,

Thanks for your review! We apologize this issue was not one that we could resolve remotely and requires an onsite technician. Remember our guarantee policy; if you have any billing inquiries please reach out to Customer Support directly via email 24/7 at support@experthelp.com.

Regards,
Customer Support
ExpertHelp.com

Rated 5 out of 5 stars

ExpertHelp…

The gentlemen who helped me (Elixir Cada), was the most patient person I have encountered in a long time. He did not give up until he had the problem corrected! The next problem was with getting NetFlix and Amazon Prime and this I will have to handle with the providers.

August 16, 2018
Unprompted review
Rated 5 out of 5 stars

Byron helped me with my problem

Byron helped me with my problem. He was patient and very helpful and I will have no hesitation in recommending your services to others.
Thank you.

Marisa Raniolo Wilkins
Melbourne 3000

August 13, 2018
Unprompted review
Rated 1 out of 5 stars

After review of what was concluded as…

After review of what was concluded as the solution to my problem, I am very disappointed with the outcome. The problem I was experiencing was that I was unable to burn a DVD from a Mpeg2 file using Videostudio 2018 Ultimate had used this procedure on many occasions in this version and previous versions. Fernando lead me to believe I was using an incorrect procedure and that is why it didn't work. He told me I should be loading the file into the time line and the DVD in that manner, which works, but puts into question as why Corel would have a share function that allows the user to burn a DVD directly from a file without using the time line. I personally loaded the Mpeg2 file in question, into another Videostudio 2018 Ultimate as a file and successfully burnt a DVD. Needless to say, I am not satisfied with my experience as it in no way solved my problem. There was no unreasonable or rude conduct.

August 11, 2018
Unprompted review
ExpertHelp logo

Reply from ExpertHelp

Hello Al,

Thank you for your review. We are sorry you had an unsatisfactory experience with our assistance. Support has reached out to you directly regarding your experience via email. As always you can reach us 24/7 via email at support@experthelp.com.

Regards,
Customer Support
ExpertHelp.com

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