Expert Mortgage Advisor 

This company’s rating is unavailable due to a breach of our guidelines.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Fantastic experience start to finish. Billy has been so helpful and proactive, working with us and being patient whilst we found our perfect home. Billy guided us through the whole process, with clear... See more

Rated 5 out of 5 stars

I've just reached the end of the mortgage process with the support of Ben Kistell at Option Finance and i'd recommend him in a heartbeat. Ben is not only knowledgeable he's fast, provides great commun... See more

Rated 5 out of 5 stars

We cannot thank Billy enough, from start to finish he has been amazing. Communication faultless, explaining each step and process throughout. I feel he has gone above and beyond his duties to help us... See more

Rated 5 out of 5 stars

We dealt with Ben to get our first mortgage and can’t recommend the service enough. He was knowledgeable and competent, and never made us feel like any question was too small or too silly! He kept us... See more

Company details

  1. Mortgage Broker

Written by the company

We are a mortgage information website providing an insight into specialist mortgages for applicants who have bad credit, are self-employed or require commercial finance. We can also put you in contact with suited mortgage brokers based on your circumstances


Contact info

Breach of guidelines

All reviews

(221)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

If I could give the service 10 stars I…

If I could give the service 10 stars I would. from the very first conversation I had with Megan she was great, She had Tim give me a call to discuss my options and he was fantastic. I have had issues with credit in the past so was not very hopefully. However Tim took the time to listen to everything and give me the possible outcomes. That same afternoon he was able to get me a Mortgage in principle. I can confirm I have completed on my first flat, without any issues and got a fantastic rate. Tim guided me on what to expect and gave me realistic timelines. So happy with the service and couldn't recommend Tim enough.

February 17, 2021
Unprompted review
Rated 5 out of 5 stars

Tom and Megan

Tom and Megan have been amazing from start to finish. I very rarely leave reviews but feel these two go above and beyond what is expected of them to get the perfect outcome for all. Tom worked tirelessly and was available anytime of the day and even weekends and evenings to answer any questions I had or to even just reassure me!
Our case wasn’t the most straightforward and Tom still took it on and persevered until we got the outcome we all so desperately wanted! They are both professional and polite and really have made our dreams come true! We can’t thank you both enough!

February 16, 2021
Unprompted review
Rated 5 out of 5 stars

Fist time buyer Mortgage with Laura Floyd

I was originally rejected by another broker company but Laura came in and guided me through what would've been a very frustrating time in regards to obtaining a mortgage offer. Being a first time buyer, I had little knowledge on the whole process, however Laura explained it all perfectly and was always ready to help, working day and night. I couldn't recommend highly enough.

February 10, 2021
Unprompted review
Rated 5 out of 5 stars

Laura and Megan were amazing

Laura and Megan were amazing. So professional and kept us up to date at every stage of the process.
They were friendly, polite and very efficient.
We really can't recommend them enough.

February 9, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent support from Megan and Davi

Last summer, I did my research online over the weekend in May 2020, Davi rung me straight away and offered his help. After the several changes with my situation, I have always in touch with Davi. He was absolutely brilliant and was able to find me a good deal. After the mortgage principle has been finalized, I continue to work with Davi and Megan, and after I was mainly communicate with her. Megan is extremely professional and responsive, working closely with me through the whole process. Due to my personal circumstances the whole process took me 7 months, but these people were always on the other side of the phone and email, helping me to deal with solicitors, lender and lender's solicitors. I still cant believe it is all over now. Davi and Megan service highly enough recommended .Well done

February 8, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Hugely grateful to Tom and the team at Option Finance who helped us find a mortgage for our new home. Tom provided clear advice and within the following week we had a mortgage offer confirmed. Tom helped us to find a suitable mortgage quickly and efficiently, making the whole process of buying a new house as stress-free as possible.

February 2, 2021
Unprompted review
Rated 5 out of 5 stars

Great broker!

Harriette Milne was amazingly helpful after we'd had a bad experience with a previous broker. She restored our faith in mortgage brokers, being super responsive, volunteering updates and dealing with all harrying estate agent calls for us, making the whole process as painless and stress free as possible.

January 27, 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Needed a slightly different type of mortgage, Lee Chiswell gave a number of different options and something that had not been thought of. This saving alot of money. It was extremely quick and with a slightly more complex mortgage, went through and approved within a week. Would highly recommend

January 21, 2021
Unprompted review
Rated 5 out of 5 stars

An amazing Service from Harriette

An amazing Service from Harriette, very professional and easy to deal with.
Always meet commitments and keep me updated without chasing, I would highly recommend using her and will certainly use her again in the future.
Excellent service.

January 19, 2021
Unprompted review
Rated 5 out of 5 stars

Harriette was amazing from start to…

Harriette was amazing from start to finish. She was prompt, easy to talk to and explained every part of the process and was accommodating to our situation. I will definitely be using Harriette again for my future purchases.

January 19, 2021
Unprompted review
Rated 5 out of 5 stars

The Best Broker - Harriet Milne

We were referred to Harriet Milne from Finance Advice Group. We had not been back in the UK for the 3 years required by most high street lenders to offer a mortgage. She was absolutely brilliant. Found a couple of expat mortgage offers for us very quickly and had pre-approval secured for us within a week. She is extremely professional and responsive, working closely with us through the whole process. She found us a mortgage at a great rate which was granted without any issue when we found a property we wanted. Harriet has been so wonderful to work with that we are now getting her to broker our life and health insurance policies too. Couldn't recommend her services highly enough. We have owned homes before, but this has been our best broker experience - by far.

January 16, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic experience from start to…

Fantastic experience from start to finish. Martin Alexander really knows everything when it comes to mortgages. We were approved after other brokers and even our own bank said it wouldn’t be possible. Massive thank you to Martin and the team at Expert Mortgage Advisor.

January 13, 2021
Unprompted review
Rated 5 out of 5 stars

I was a first time buyer

I was a first time buyer - no previous understanding or experience of buying a house.. The Developer recommended I use their preferred Broker NHMH. I was declined, 3 weeks of my reservation time allowance wasted. (you have a limited time period to get your mortgage before they sell your plot to somone else) this then led to undue sales pressure from developer which you really don’t want because they won’t listen to the situation they actually created. I had all but given up... Last ditch attempt, I contacted Option Finance via a blog. Within 8 days Tom & Megan had me approved with the Halifax on a rate half what NHMH were talking about! Tom's number is in my mobile; just like a tradesperson who does a good job, you keep their number indefinitely. Received the keys yesterday, I'm a very happy bunny! Please don’t give us the day jobs…no really 😊

December 18, 2020
Unprompted review
Rated 5 out of 5 stars

Tom at Option Finance was absolutely…

Tom at Option Finance was absolutely incredible from the beginning until the end. We first spoke 18 months ago and pretty much every week since then he assisted us without hesitations. I would recommend Tom to anyone, his knowledge, professionalism and drive is simply outstanding. During COVID times Tom made something which looked impossible possible...

December 4, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look