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Express Cleaning Supplies Reviews 

477
•
TrustScore 3 out of 5

3.1

Cleaning Products Supplier
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Rated 1 out of 5 stars

Had a straightforward order placed two weeks ago. The delivery has still not arrived. I phoned to chase the order and was told it would arrive by the end of the day but it did not. No updates given. I... See more

Rated 5 out of 5 stars

Have been ordering products from them for my company since 2018. Their great customer service is what keeps me coming back because in rare cases when there is some sort of issue, they will sort it out... See more

Rated 3 out of 5 stars

Took longer to receive than anticipated with no explanation. Having to pay £32 + VAT for postage to Northern Ireland compared with £8.50 for mainland using royal mail which is the same price througho... See more

Rated 5 out of 5 stars

I have had a account with this company for over a year now and they always deliver on time and have a very good knowledge and stock. if you require something you cant find on their site which will b... See more

Company details

  1. Cleaning Products Supplier

Information provided by various external sources

With close to 30 years experience, Express Cleaning Supplies were the first company of its type to offer an online cleaning supplies ordering service, winning various awards along the way. Since then, it has gone on to offer the widest range of cleaning supplies for industry, using some of the biggest brands in Europe. A service department and lease hire service is also available from Express Cleaning Supplies. A complete customer service is offered by the company, with experts waiting for to answer your necessary questions through phone, fax, post or online.

Contact info

3.1

Average

TrustScore 3 out of 5

477 reviews

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3.1

All reviews

(477)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

thanks to the team at Express Cleaning…

thanks to the team at Express Cleaning - we've placed some orders recently where next day delivery was key for us - and they made a special effort to ensure that the orders were picked and tracked out of the door for us ...

February 27, 2019
Unprompted review
Rated 5 out of 5 stars

Trust worthy cleaning supple company

I have had a account with this company for over a year now and they always deliver on time and have a very good knowledge and stock. if you require something you cant find on their site which will be unusual their customer service is excellent i'm lucky enough to have Paul Robinson as my account manager who will go above and beyond to help.
You will find their prices are very competitive in today's market.
This is a genuine review by a very satisfied corporate customer.

February 8, 2019
Unprompted review
Rated 2 out of 5 stars

poor communication on delays in stock

poor communication on delays in stock, which resulted in me cancelling part of my order. items then sent express next day to be delivered in a open box. one of the chemicals had come loose so there was spillage. lucky it was furnished cleaner so no stains

October 17, 2018
Unprompted review
Express Cleaning Supplies logo

Reply from Express Cleaning Supplies

Hi Christophher

Sorry things went wrong with your order. I have looked into the circumstances and it seems that we were let down in the first place by Karcher which delayed your delivery. Then the warehouse in a bid to catch the courier rushed the packing of your chemicals.

We have reviewed things to try to ensure this type of mistake doesn't happen again and I have reminded all of the staff how important it is to communicate with you the customer!

Steve
Operations

Rated 5 out of 5 stars

very reliable

very reliable, I have had received all my orders within 3-4 working day so I never got down
thank you for your professional services

August 29, 2018
Unprompted review
Rated 5 out of 5 stars

Happy customer

The buying experience through express cleaning website is very easy from start to finish. Delivery times are brilliant as well.
I would recommend this company to anyone.

July 11, 2018
Unprompted review

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