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Express Cleaning Supplies Reviews 

477
•
TrustScore 3 out of 5

3.1

Cleaning Products Supplier
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Rated 1 out of 5 stars

Had a straightforward order placed two weeks ago. The delivery has still not arrived. I phoned to chase the order and was told it would arrive by the end of the day but it did not. No updates given. I... See more

Rated 5 out of 5 stars

Have been ordering products from them for my company since 2018. Their great customer service is what keeps me coming back because in rare cases when there is some sort of issue, they will sort it out... See more

Rated 3 out of 5 stars

Took longer to receive than anticipated with no explanation. Having to pay £32 + VAT for postage to Northern Ireland compared with £8.50 for mainland using royal mail which is the same price througho... See more

Rated 5 out of 5 stars

I have had a account with this company for over a year now and they always deliver on time and have a very good knowledge and stock. if you require something you cant find on their site which will b... See more

Company details

  1. Cleaning Products Supplier

Information provided by various external sources

With close to 30 years experience, Express Cleaning Supplies were the first company of its type to offer an online cleaning supplies ordering service, winning various awards along the way. Since then, it has gone on to offer the widest range of cleaning supplies for industry, using some of the biggest brands in Europe. A service department and lease hire service is also available from Express Cleaning Supplies. A complete customer service is offered by the company, with experts waiting for to answer your necessary questions through phone, fax, post or online.

Contact info

3.1

Average

TrustScore 3 out of 5

477 reviews

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3.1

All reviews

(477)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Extra wide brush heads

Brush heads I ordered were not in stock so Express Cleaning Services ordered some more but didn't let me know. I had to ring to find out otherwise I would rate their service five-star. When the order did come it was well-packaged and the brushes, made in Britain, look pretty durable. So well pleased.

December 8, 2017
Unprompted review
Rated 2 out of 5 stars

poor delivery service

Definitely not express delivery it cost me £10 for the delivery of 1 item which took 4 days to arrive. I contacted the company asking for an explanation , received nothing...... what more can I say other than be very patient if you are expecting an express service.

November 30, 2017
Unprompted review
Express Cleaning Supplies logo

Reply from Express Cleaning Supplies

Hi David

I'm sorry that you are not happy with our delivery service but I'm not sure how much more we could have done in this case.

You placed your order at 6.29 PM on Thursday the 9th which is after our deliveries for that day have been collected. We shipped the order the next day using an overnight business courier service which arrived on Monday 13th at 11.21 as scheduled. We cannot use Royal Mail to send chemicals as this is not allowed and shipping is also more expensive for these heavy items with courier companies. The maximum we would charge you is £10.20 for any size order up to the value of £90.00 after that shipping is free and we will still send it overnight!

Steve
Web Services Manager

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