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Express Appliances Reviews 

2,585
•
TrustScore 4.5 out of 5

4.5

Appliance Rental Service
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Review summary

Created with AI, based on recent reviews

Looking at 523 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the delivery drivers and customer care team are exceptionally polite, friendly, and helpful when setting up household appliances in their homes. Consumers truly love how smooth, fast, and simple the entire rental process is, from placing an order to final installation. Some reviewers were not happy with customer service, reporting that phone staff could sometimes be quite rude and unhelpful when dealing with repair requests. A few customers also noted receiving dirty or faulty appliances that did not work properly or required extra effort to fix.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing delivery drivers and support teams as... See more

Delivery service

Clients share positive opinions on delivery_service, frequently highlighting the speed and efficiency of... See more

Service

Consumers find service to be positive, highlighting fast delivery and professional installation from helpful... See more

Product

Customers consistently note ambiguous experiences with product quality and rentals. While many reviewers... See more

Customer service

People report positive experiences with customer service, noting that the team is extremely professional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rented a cooker, the gentlemen who came to Install it were polite down to earth guys . Told me everything they were doing to install the appliance and showed me how everything works on, told me abo... See more

Rated 5 out of 5 stars

Amazing service from start to finish The two guys who came to deliver and install my washing machine went above & beyond! Always so easy to get through to speak with someone …which is rare t... See more

Rated 5 out of 5 stars

I have been renting for 18 months and rent a Washing machine, chest freezer and dishwasher excellent service from start to install. Prices are aggreable. Washing machine broke rang them and had ano... See more

Rated 5 out of 5 stars

The process was so simple and fast , I am truly over the moon with this company . There white goods are in excellent condition , delivery service was hassle free and on time . I feel so secure that if... See more

Company details

  1. Appliance Rental Service
  2. Appliances Customer Service

Written by the company

Electrical appliances available for rent - including kitchen appliances, televisions, home entertainment and technology.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,585)

509 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Crap sent me a old iPad out broken…

Crap sent me a old iPad out broken button and I’m still being charged until they can sort a pick up of it stay away from these

April 9, 2026
Unprompted review
Express Appliances logo

Reply from Express Appliances

Dear Simon, Thank you for your review. We are sorry to hear that you have a faulty product. Once we receive the product back for inspection, your charges would be adjusted accordingly to reflect the period you do not have possession of the product. Please do get in contact if you would like to discuss further.
Kind regards
Matt

Rated 1 out of 5 stars

Told tv delivery date booked day…

Told tv delivery date booked day off,rung me to say not loaded on van so canceled tv bad very bad.

April 7, 2026
Unprompted review
Express Appliances logo

Reply from Express Appliances

Dear Del Roy, Thank you for your review. Sorry to hear you did not receive your product on the expected delivery date, this is not usually how we operate so please accept our sincere apologies.
Kind regards
Matt

Rated 5 out of 5 stars

Excellent service

Excellent service. I was very skeptical at first due to the terms and conditions but I am happy with the outcome and service received. The prices are reasonable.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent recommended

At first I was kinda sceptical however the item I order was brand new mint condition in the box I can’t even begin to explain how happy I was that I came across this company it’s made everything so easy I sent ID sent bank details had delivery confirmation and had item delivered thank you so much will be returning soon

March 26, 2026
Unprompted review

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