Express Appliances Reviews 

2,585
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 524 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service and seamless process, praising the polite, friendly, and professional staff and delivery drivers who often go above and beyond. Reviewers appreciate the quick, hassle-free delivery and easy installation, enabling access to goods otherwise unaffordable. However, some customers noted product quality issues, receiving faulty, dirty, or damaged items that stopped working soon after delivery. A few also felt customer service was poor or rude, experiencing unhelpful interactions. Additionally, delivery or installation was occasionally refused due to property type or minor socket issues, and some drivers appeared rushed.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers consistently praising the politeness,... See more

Delivery service

People report positive experiences with delivery service, highlighting the professionalism and friendliness... See more

Service

Reviewers highlight positive aspects of service, with many praising the efficiency and professionalism of... See more

Product

Reviewers mention ambiguous feedback about product quality and condition, with many expressing satisfaction... See more

Customer service

Customers had positive experiences with customer service, often describing the staff as professional, polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rented a cooker, the gentlemen who came to Install it were polite down to earth guys . Told me everything they were doing to install the appliance and showed me how everything works on, told me abo... See more

Rated 5 out of 5 stars

Amazing service from start to finish The two guys who came to deliver and install my washing machine went above & beyond! Always so easy to get through to speak with someone …which is rare t... See more

Rated 5 out of 5 stars

I have been renting for 18 months and rent a Washing machine, chest freezer and dishwasher excellent service from start to install. Prices are aggreable. Washing machine broke rang them and had ano... See more

Rated 5 out of 5 stars

The process was so simple and fast , I am truly over the moon with this company . There white goods are in excellent condition , delivery service was hassle free and on time . I feel so secure that if... See more


Company details

  1. Appliance Rental Service
  2. Appliances Customer Service

Written by the company

Electrical appliances available for rent - including kitchen appliances, televisions, home entertainment and technology.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,585)

509 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had a cooker delivered today

Had a cooker delivered today. Lovely brand new and very happy. I can't rate this company enough from the delivery guys to the products it's top class. Will defo order from you again.

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

Was good the only thing that wasn’t…

Was good the only thing I wasn’t pleased about is I asked for the delivery on the Monday but the week before delivery company had picked it up on the Wednesday said was delivering on the Thursday I wasn’t going to be in on the Thursday so I arranged it for the Friday where I could be in they then proceeded to deliver on a Thursday but to a neighbour who wasn’t even in my building I had to come out my building into another set of flats carry it from there down the street and up two flights of stairs but apart from that, everything else has been spot-on

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Repair process excellent

Phone I received developed a fault the phone was sent back repaired and returned in just over 7 days. I was kept informed of every step of the repair and yhe phone seems fine now thank you

July 14, 2026
Unprompted review
Rated 1 out of 5 stars

They keep asking for more payment too…

They keep asking for more payment too continue my application i already paid the money and emailed them that ive paid but they keep sending the same email very very disapointed as have got other items bad bad atm wont recomnd

July 17, 2026
Unprompted review
Rated 1 out of 5 stars

Joke

Turns out your paying £100s of £s to just rent an appliance that has to be returned what an absolute joke & waste of time. Customer service is very rude also

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Good Company

My tumble dryer broke down and rather than purchase a new one again I decided to use EXPRESS APPLICANCES and rent instead. The whole process from order to delivery was easy and smooth. Delivered in very good condition and delivery guys great too 10:10 service . The prices are reasonable as well which is also a positive. They don’t overcharge and take advantage of the fact you need something so what ever it is you need and what ever your situation - I would highly recommend

January 5, 2026
Unprompted review

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