Express Appliances Reviews 

2,585
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 524 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service and seamless process, praising the polite, friendly, and professional staff and delivery drivers who often go above and beyond. Reviewers appreciate the quick, hassle-free delivery and easy installation, enabling access to goods otherwise unaffordable. However, some customers noted product quality issues, receiving faulty, dirty, or damaged items that stopped working soon after delivery. A few also felt customer service was poor or rude, experiencing unhelpful interactions. Additionally, delivery or installation was occasionally refused due to property type or minor socket issues, and some drivers appeared rushed.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers consistently praising the politeness,... See more

Delivery service

People report positive experiences with delivery service, highlighting the professionalism and friendliness... See more

Service

Reviewers highlight positive aspects of service, with many praising the efficiency and professionalism of... See more

Product

Reviewers mention ambiguous feedback about product quality and condition, with many expressing satisfaction... See more

Customer service

Customers had positive experiences with customer service, often describing the staff as professional, polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rented a cooker, the gentlemen who came to Install it were polite down to earth guys . Told me everything they were doing to install the appliance and showed me how everything works on, told me abo... See more

Rated 5 out of 5 stars

Amazing service from start to finish The two guys who came to deliver and install my washing machine went above & beyond! Always so easy to get through to speak with someone …which is rare t... See more

Rated 5 out of 5 stars

I have been renting for 18 months and rent a Washing machine, chest freezer and dishwasher excellent service from start to install. Prices are aggreable. Washing machine broke rang them and had ano... See more

Rated 5 out of 5 stars

The process was so simple and fast , I am truly over the moon with this company . There white goods are in excellent condition , delivery service was hassle free and on time . I feel so secure that if... See more


Company details

  1. Appliance Rental Service
  2. Appliances Customer Service

Written by the company

Electrical appliances available for rent - including kitchen appliances, televisions, home entertainment and technology.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,585)

509 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This company is fantastic

This company is fantastic. Sometimes we just can't afford things out right and having the opinion to rent is fantastic.

Everything was super simple. Filled out the form sent over my ID and received my order a few days later

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Staff on the phone are absolutely…

Staff on the phone are absolutely excellent, so kind, so helpful and just polite makes a refreshing change nowadays. Delivery guys are the same really nice blokes, helpful and friendly. I would highly recommend this company. You do pay more but that’s the privilege for paying slower I guess. Great company obviously run very very well by owner.

June 17, 2026
Unprompted review
Rated 1 out of 5 stars

Waste of time

Family tried to rent a dryer from here. When it arrived to the home, they refused to deliver it because the house was a HMO before they moved in. The website does not mention not catering to HMOs! Everyone in the house is family and renting together, so in this sense, it was not considered a houseshare as everyone was renting together within one family unit. They simply saw numbers on the door and said they won't deliver!

Make your policies more clear as to not waste people's time.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Brill company

From start to finish , we've had a great experience with this company so far ! The whole process has been so quick and simple and the two fellas that delivered our new washer were so friendly and polite ! 100% recommend to anyone !

June 3, 2026
Unprompted review
Rated 1 out of 5 stars

The delivery was supposed to be on 10…

The delivery was supposed to be on 10 June, but nobody contacted me to let me know there was an issue or delay. I stayed home all day waiting for the delivery, which was very disappointing and frustrating.

Because of this poor communication and very poor customer service, I decided to cancel my order.

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great service 👏👏👏👏


⭐⭐⭐⭐⭐

This place is awesome! From the moment I placed my order online, the customer service was excellent. Whenever I needed to call, the hold times were very reasonable—unlike some other companies where you’re left waiting forever.

The product arrived exactly as described and was delivered by DHL with great care and professionalism.

I would definitely recommend them and wouldn’t hesitate to order from them again. Thank you! 🌟🌟🌟🌟🌟🙏🏻

June 10, 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Been sent 2 faulty phones and the current one was supposed to be collected days ago and no one has turned up, the customer service is poor and not really doing much to sort it

June 4, 2026
Unprompted review

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