Express Appliances Reviews 

2,585
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 524 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service and seamless process, praising the polite, friendly, and professional staff and delivery drivers who often go above and beyond. Reviewers appreciate the quick, hassle-free delivery and easy installation, enabling access to goods otherwise unaffordable. However, some customers noted product quality issues, receiving faulty, dirty, or damaged items that stopped working soon after delivery. A few also felt customer service was poor or rude, experiencing unhelpful interactions. Additionally, delivery or installation was occasionally refused due to property type or minor socket issues, and some drivers appeared rushed.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers consistently praising the politeness,... See more

Delivery service

People report positive experiences with delivery service, highlighting the professionalism and friendliness... See more

Service

Reviewers highlight positive aspects of service, with many praising the efficiency and professionalism of... See more

Product

Reviewers mention ambiguous feedback about product quality and condition, with many expressing satisfaction... See more

Customer service

Customers had positive experiences with customer service, often describing the staff as professional, polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rented a cooker, the gentlemen who came to Install it were polite down to earth guys . Told me everything they were doing to install the appliance and showed me how everything works on, told me abo... See more

Rated 5 out of 5 stars

Amazing service from start to finish The two guys who came to deliver and install my washing machine went above & beyond! Always so easy to get through to speak with someone …which is rare t... See more

Rated 5 out of 5 stars

I have been renting for 18 months and rent a Washing machine, chest freezer and dishwasher excellent service from start to install. Prices are aggreable. Washing machine broke rang them and had ano... See more

Rated 5 out of 5 stars

The process was so simple and fast , I am truly over the moon with this company . There white goods are in excellent condition , delivery service was hassle free and on time . I feel so secure that if... See more


Company details

  1. Appliance Rental Service
  2. Appliances Customer Service

Written by the company

Electrical appliances available for rent - including kitchen appliances, televisions, home entertainment and technology.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,585)

509 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant 😊

Honestly, best experience ever! So easy to navigate the website, very reasonable and my Bosch dishwasher is awesome, my new favourite toy! The two men who delivered and installed the dishwasher were so friendly and helpful, even made a point of saying hello to my grumpy cat!!! They gave me a courtesy call to let me know they were 30 mins away, and actually arrived 30 mins later! Best decision I made to rent a dishwasher and it's been a great experience so far! Thank you 😊

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience, easy to order and 2 fantastic delivery drivers who even too my old machine away , definitely recommend to friends and family

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing company

The placing of my order was easy, got a response in the time frame that was given, my fridge freezer was delivered on the day I was told it would be and the two guys that delivered it was so helpful and polite and I would be definitely be using this company again in the future

April 28, 2026
Unprompted review
Rated 1 out of 5 stars

Was suppose to have a cooker delivered…

Was suppose to have a cooker delivered they refused to fit it because of a socket but I later found out the socket was fine where it was there for leaving me and my 7 children with no cooker would definitely NOT recommend this place to anybody absolute bunch of cow boys

May 13, 2026
Unprompted review
Rated 1 out of 5 stars

Red flags from the very beginning

Red flags from the very beginning, when delivered the two delievery men plugged it into a electrical check, the dryer was on for all of two seconds gave me a thumbs up and said yes all working, it’s heating up, then left like they where in a rush. Fast forward ONE hour I put a small load in and there’s no heat AT all, no matter what setting or how long the load is on for there is absolutely no heat from the this tumble dryer then the machine flags up an error code not once but three times fo an electrical fault, I call explain the delivery and issue and get told because of the type of machine it needs 24 hours before we can use it. We wait 24 hours later and it does heat up, but no matter how much or how little you put in th machine or what setting after 20 minutes it would stop and start bleeping that the condenser filter is full, you can change and clean and empty all parts but this is a continuous issue. So I call them, explain that I’m unhappy and no longer wish to have the machine because at this point it’s been two weeks and it does not dry clothes, or at the very least swap for a different dryer I’m told unless there is an actual fault i.e part replacement or electrical issue there is NOTHING they will do but they’ll call an engineer out (this would take another week as they only have one available in my area on Mondays, so a week to pick up and a week to drop off) I ask them what the likely hood is that they actually find anything wrong and she tell me ‘not likely, you’ll have to keep the machine’ more time passes and we can only dry a small load maybe one a fortnight if we’re lucky as any other time the machine will simply not dry saying the filters are full or will heat. Calling on Monday to cancel rental, shit company, liars and thieves basically. Had the machine since Jan, it’s now may and it’s never worked properly

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Great renting company

Genuinely was unsure about this site, and no credit checks etc but wow I've had nothing but amazing service, super fast delivery and great phone. I really do recommend this site to anyone wanting to rent appliances out. Just one little moan you could expand the phone range a bit more but that's all. Really happy and Impressed.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Easy application form excellent service…

Easy application form excellent service with replying and answering questions sorting everything out in the easiest way to change tv I picked , very helpful with full process I’m grateful to them excellent customer service

April 29, 2026
Unprompted review

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