Express Solicitors Reviews 

9,607
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,016 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful, polite staff who provide clear guidance, thorough advice, and regular updates throughout the entire process. People truly appreciate the prompt responses and deeply empathetic support that consistently make them feel reassured and confident about the outcome. Some reviewers were not happy with frequent changes in personnel and unexpected delays that significantly affected their ongoing cases. A few individuals also mentioned communication difficulties and feeling entirely unsupported during critical stages of their legal proceedings. Others reported instances where cases were unexpectedly dropped or handled with a noticeable lack of professional care.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their polite, professional, and reassuring... See more

Customer service

Clients share positive opinions on customer service, highlighting polite, helpful, and empathetic... See more

Service

Reviewers mention positive feedback about service, highlighting a smooth, professional, and very thorough... See more

Claim

Customers had positive experiences with claim management, highlighting efficient responses, great... See more

Response time

People report high satisfaction with the response time, praising quick and prompt communication through calls... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company have been very responsive, and has kept me informed throughout the claims process. They explain each stage clearly. making it easy to understand what to expect. If you encounter any is... See more

Company replied

Rated 5 out of 5 stars

When I had my accident December 2024 it was complicated as it was an ex employment I use to help out cleaning the beer lines. I searched the internet for help & Express solicitors rang me & helped me... See more

Company replied

Rated 5 out of 5 stars

I was always kept well informed on progress of my case, the solicitors Omaya and Olga are friendly whilst being professional and courteous. When emailing me about my case if anything was unclear I ha... See more

Company replied

Rated 5 out of 5 stars

I used Express Solicitors to make a compensation claim against a UK hotel for bed bugs in our room. They have been excellent throughout the whole process. Communication has been superb with the same... See more

Company replied


Company details

  1. Personal Injury Attorney
  2. Law Firm

Written by the company

Express Solicitors is an award winning Top 100 UK law firm that specialise in personal injury claims. The firm prides itself on pursuing a huge range of ‘no win, no fee’ personal injury claims – helping you to claim compensation for any accident you may have experienced. Express Solicitors cover every area of personal injury including; employer’s liability, road traffic accidents, serious injuries, clinical negligence, occupier’s and public liability, and industrial disease. Our accident claim solicitors are supported by a team of dedicated support specialists, cutting edge technology, and an on-going training programme that ensures they are fully up-to-date with any advances in personal injury law.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

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4.7

All reviews

(9,607)

1,931 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I spoke to Daisy and was so happy to…

I spoke to Daisy and was so happy to find such a welcoming helpful and understanding person who walked me through the process ahead.

July 13, 2026
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Reply from Express Solicitors

We're so happy to hear that our team provided such a welcoming, helpful, and understanding experience, and that we could guide you through the process. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Unbelievable fast and professional…

Unbelievable fast and professional contact.

March 20, 2026
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Reply from Express Solicitors

We are so glad you found our contact to be fast and professional. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars
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Reply from Express Solicitors

We're delighted to hear that you received good and fast assistance from our team! Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Made the whole process as painless as…

Made the whole process as painless as possible. Gave clear instructions on information required at each step, managed to get additional medical support which I wasn't expected and did make a difference. Overall very polite, efficient and professional.

Case was closed with a satisfactory end for both parties..

July 17, 2026
Unprompted review
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Reply from Express Solicitors

We're delighted to hear that we made the process as painless as possible and that you found our team polite, efficient, and professional. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

So much help and support with a very…

So much help and support with a very negative problem.
Thank you so much

July 17, 2026
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Reply from Express Solicitors

We're so glad we could provide the support you needed to resolve a challenging situation. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

I couldn't thank this company enough

I couldn't thank this company enough, especially aggie the lady that i spoke too who made me feel so at ease and she was so helpful and kind

July 17, 2026
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Reply from Express Solicitors

We're so glad to hear that our team member made you feel at ease and was so helpful and kind. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Very professional

Very professional and helpful.

July 17, 2026
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Reply from Express Solicitors

We are so pleased to hear that you found our team to be both professional and helpful. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Easy process

Easy process. Efficient but very friendly and reassuring staff member. I am happy that I approached them.

July 17, 2026
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Reply from Express Solicitors

We are so happy to hear that our team provided you with a positive and reassuring experience. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Good response time and helpful…

Good response time and helpful information.

July 18, 2026
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Reply from Express Solicitors

We are delighted to hear that you found our response time to be good and the information helpful. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Very caring people on my first phone…

Very caring people on my first phone call and really sorted me out

July 18, 2026
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Reply from Express Solicitors

We're so pleased to hear that our team was caring and able to assist you effectively during your first phone call. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Foot injury

When I had my accident December 2024 it was complicated as it was an ex employment I use to help out cleaning the beer lines. I searched the internet for help & Express solicitors rang me & helped me & made me feel at ease. Hywel Thomas used all his professionalism & experience guiding me with valuable advice. Hywel & his team were very helpful & polite at all times. Great service. 👍

July 17, 2026
Unprompted review
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Reply from Express Solicitors

It's wonderful to hear that you felt at ease and received such valuable advice during a complicated time. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

They are always there and in hand to…

They are always there and in hand to clarify anything. They keep their appointments and they are very personable. I really appreciate and like the service.

January 6, 2026
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Reply from Express Solicitors

We're delighted to hear that our team is always available to clarify anything and that you appreciate our personable service. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Great company from start to Finnish

Great company from start to Finnish. Highly recommended

July 16, 2026
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Reply from Express Solicitors

We are delighted to hear that you had such a positive experience with us from beginning to end. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Very quick response to initial enquiry…

Very quick response to initial enquiry and very friendly and helpful staff upon initial conversation with regard to my claim .

July 16, 2026
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Reply from Express Solicitors

We're happy to hear about our quick response and that our staff was friendly and helpful during your initial conversation. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Very prompt start to the process

Very prompt start to the process. Pleasant attitude.

July 18, 2026
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Reply from Express Solicitors

We're so pleased to hear that your process started promptly and that you experienced a pleasant attitude from our team. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

The whole set up from the initial…

The whole set up from the initial callback, to the full detailed explanation of the process and the fast emails with the electronic signatures was amazing.I cannot recommend this company highly enough.
Ben my first contact with the company was such a joy to deal with I must've spent just an hr with him after the initial set up just having a laugh like someone you've known for yrs.

July 17, 2026
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Reply from Express Solicitors

We are absolutely thrilled to hear such wonderful feedback about your experience. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Very helpful and easy to help…

Very helpful and easy to help understand the process of the claim and the next steps of my claim

July 17, 2026
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Reply from Express Solicitors

We're so glad we could make the claims process clear and easy to understand for you. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

He was really helpful and dealt with…

He was really helpful and dealt with me professionally and helped me calm down

July 17, 2026
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Reply from Express Solicitors

We're happy to hear that our team was helpful and professional, and that we were able to help you feel at ease. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

The response time was incredibly quick

The response time was incredibly quick, the person I spoke to was up beat & put me at ease .

July 17, 2026
Express Solicitors logo

Reply from Express Solicitors

We're delighted to hear that our response time was quick and that our team member was able to put you at ease. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars
Express Solicitors logo

Reply from Express Solicitors

We're happy to hear that our quick response was helpful for you. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

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