Express Tools Ltd Reviews 

191
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

The item I received was nothing like the picture on the website with none of the extras listed for $99.99. It is a cheap flimsy plastic item that I found on the SHEIN website for $13.95. When I asked... See more

Rated 5 out of 5 stars

Genuine review. Bought a 6m Screed beam. Very competitively priced. Phoned company to check stock - spoke to Matt. Stock confirmed. Purchased through on line portal - beam arrived by 10am the nex... See more

Rated 2 out of 5 stars

They said item was in stock. It wasn't. 3 weeks later item was delivered. What arrived was different from the website picture and turns out was the wrong part anyway (my fault but was mislead by th... See more

Rated 5 out of 5 stars

Ordered a large van vault slider at 4pm and delivered free before 12pm next day! The best part of the transaction........................nearly £100 cheaper than most other retailers. I d... See more

Company replied

Company details

  1. Construction Machinery and Equipment Store

Information provided by various external sources

Express Tools Ltd are on-line suppliers of Construction and Garden & Landscaping Tools, Machinery and Equipment. Also on offer is a large range of equipment for Height Accessing, Cleaning, Storage, Heating, Materials Handling and Sealey Tools. Prices include UK mainland delivery and VAT - What you see is what you pay!


Contact info

3.0

Average

TrustScore 3 out of 5

191 reviews

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3.0

All reviews

(191)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Express Tools👍

Very fast and efficient delivery of item purchased, small problem was dealt with quickly with no time wasted, I would recomend Express Tools to anybody anytime.

January 22, 2020
Unprompted review
Express Tools Ltd logo

Reply from Express Tools Ltd

Than you for your review, it is much appreciated.

Rated 5 out of 5 stars

Hyundai hy3100p air compressor

Ordered online but later phoned with a question which they was happy to help with.
Delivery was very fast and i am very pleased with my purchase.

January 22, 2020
Unprompted review
Express Tools Ltd logo

Reply from Express Tools Ltd

Hi John,

Thank you for your review, it is appreciated. It is always helpful to us to know how you feel about our service.
The Sales Team

Rated 5 out of 5 stars

Great quick service

January 21, 2020
Unprompted review
Express Tools Ltd logo

Reply from Express Tools Ltd

Hi Mr. Lockyer,
Thank you for your review, it is appreciated. It is always helpful to us to know how you feel about our service.
The Sales Team

Rated 5 out of 5 stars

Great service

January 21, 2020
Unprompted review
Express Tools Ltd logo

Reply from Express Tools Ltd

Hi Mr. Bolton,

Thank you for your review, it is appreciated. It is always helpful to us to know how you feel about our service.
The Sales Team

Rated 5 out of 5 stars

All very straightforward

All very straightforward. Easy to order. Prompt delivery. Courteous and helpful delivery from DX driver.

January 21, 2020
Unprompted review
Express Tools Ltd logo

Reply from Express Tools Ltd

Hi Michael,

Thank you for your review, it is appreciated. It is always helpful to us to know how you feel about our service.
The Sales Team

Rated 5 out of 5 stars

Excellent Service

Excellent communications, polite and friendly, product was exactly as described and delivery time was great. Thank you!

December 13, 2019
Unprompted review
Express Tools Ltd logo

Reply from Express Tools Ltd

Thank you for your review. It is much appreciated.

Rated 1 out of 5 stars

Shoddy company that doesn't consider consequences.

A WASTE OF TIME BUYING FROM EXPRESS TOOLS online. They do not remove items or indicate that they are out of stock . You search , you pay , you expect next day delivery and what you get the next day is a blunt email stating "item not in stock. Your card has not been debited" . Then you have to wait up to 10 days or more for your payment to return to your bank. My order was for a £180 heater needed for this extreme weather, so not only do Express Tools waste my time they have now left me unable to purchase from another source as the payment is in limbo . It is about time companies like Express Tools who have low customer care get a charge slammed on them for doing this kind of thing.

March 22, 2018
Unprompted review
Rated 4 out of 5 stars

Heater Purchase

Product was as described, packaging could have been better but no damage occurred, an e-mail with dispatch info would have been helpful and avoided me making a call to enquire if it was in stock or been dispatched

December 4, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I ordered a heater as our warehouse was just too cold, and it was delivered the next day.
Fast Delivery, Great Prices and email updates regarding the order

December 2, 2014
Unprompted review
Rated 4 out of 5 stars

Express tools 5 stars - TNT 0 stars

Bought an huge tool cabinet combo and ET had the best price, quick service.... Great..... But TNT lost one part of the delivery.!!!!! A huge 4'x3'x2' rollacab...... !!! How do you lose something that big...? Anyway ET delt with it quickly and nice people too

October 23, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent Service

As a matter of urgency i needed to order item from express tools.
When i ask for some advise Matt from customer service gave me guidence. When i purchased the item, it was delivered on time as promised.
Thank you
Dilip

September 29, 2014
Unprompted review
Rated 5 out of 5 stars

Brilliant!

Emailed them asking if what I wanted was in stock, I received an email back within the hour to say yes the item was in stock, ordered the item and it was on my doorstep the following day. they were not only the cheapest I found for what I wanted, but also the fastest to not only respond to questions but to despatch the item as well, couldn't recommend them more from my experience.

September 25, 2014
Unprompted review
Rated 5 out of 5 stars

Definitely express

Usually we find any old excuse to deliver a day late in the North of Scotland. Exact order, next day and complete paperwork. I like it.

September 8, 2014
Unprompted review
Rated 1 out of 5 stars

Very Poor

Its difficult to assess when promises have not been kept on supply, although payment has been taken I still haven't received the machine that I ordered, very poor service.

August 25, 2014
Unprompted review

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